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Duval Ford

Jacksonville, FL

4.9
1,954 Reviews

1616 Cassat Ave

Jacksonville, FL

32210

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1,954 Reviews of Duval Ford

January 02, 2026

Jonathan was a rock-star. He worked with me to find what I wanted at the price point I was planning to pay. He made sure that I was comfortable and happy throughout the entire More

by Bryan Foster
Recommend Dealer
Yes
Employees Worked With
Prime Response, Jonathan Barber
Jan 09, 2026 -

Duval Ford responded

Clear communications and great customer service make Jonathan and Duval Ford rockstars - all part of our Service First promise. Thanks Bryan for the 5 stars.

December 31, 2025

We had an excellent experience working with Tino when purchasing our truck. From start to finish, he was professional, knowledgeable, and genuinely cared about helping us find the right vehicle. The proc More

by courtneyw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tino Lebron Jr.
Jan 09, 2026 -

Duval Ford responded

Thank you courtneyw for providing Tino and Duval Ford with 5 stars. We make every car buying experience real fair, real fast and real friendly.

December 29, 2025

Leighton was wonderful! He was easy going and not over bearing which we appreciated. He was patient with us as we looked and test drove multiple trucks. Garrett in financing More

by picketttara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett , Leighton Brown
Dec 30, 2025 -

Duval Ford responded

The Duval Service First promise focuses on clear communications and excellent customer service. Thanks picketttara for providing Leighton, Garrett and Duval Ford with 5 stars.

December 29, 2025

Well you could have done a better job balancing my tires twice. I had to go to Paul Clark Ford to get it done as they said it was off by .25 and showed me the picture of the two tires More

by thespirit7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Sales manager, David service manger both did an excellent job, and Craid service writer all did a very good job , Charlie Barriger, Jonathan Barber
December 22, 2025

Mark M. took great care of me on my first visit at Duval. He got me in at the last minute and even got a car wash. I plan to deal with Mark during all futu More

by gkistka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Meade, Andy Harris
Dec 30, 2025 -

Duval Ford responded

A great partnership with your service advisor is key to continued business with Duval Ford. Thanks gkistka for sharing your 5 star experience with Mark and Duval Ford.

December 20, 2025

James was super helpful, knowledgeable, and quick to respond. The dealership was very busy the day I went and I still was well taken care of. Buying my new truck was fun and efficient. More

by Brooke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Dec 30, 2025 -

Duval Ford responded

Thank you Brooke for sharing your 5 star truck buying experience with James and Duval Ford. Enjoy your new ride.

December 20, 2025

Leighton was upfront and honest the entire process in buying my new Ford Explorer. He absolutely went above and beyond at all points of our transaction. I am an active duty Marine stationed in NC, and le More

by Coleman Grubbs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Garcia, Leighton Brown
Dec 30, 2025 -

Duval Ford responded

Thank you for your service Coleman. And thank you for sharing your 5 star Ford Explorer buying experience with Leighton and Duval Ford. It's worth the trip.

December 19, 2025

Kathleen was fantastic! From initial contact to day of purchase she answered all questions and was super helpful. By far the most pleasant buying experience I’ve ever had! T More

by Kvara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathleen Pacheco
Dec 19, 2025 -

Duval Ford responded

Thanks Kvara for sharing your 5 star experience with Kathleen and Duval Ford. We strive every day for 100% customer satisfaction.

December 19, 2025

Mobile service tech Mike Hoffman was great he processed the recall and determined that my dome light wasn't coming on when doors were opened due to a sensor, I believe. I was unable to purchase the part n More

by debbierchrd
Recommend Dealer
Yes
Employees Worked With
Michael Hoffman , William Law
Dec 19, 2025 -

Duval Ford responded

Thanks debbiechrd for recognizing Mike and the Duval Ford Mobile Service team with 5 stars.

December 17, 2025

Leighton was really great at helping me find what I wanted and very patient with all my questions; 10/10 recommend! More

by talktojay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leighton Brown
Dec 19, 2025 -

Duval Ford responded

Clear communications are one part of the Duval Ford Service First promise talktojay. Glad Leighton helped with all your questions.

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