Duval Ford

Repair service for 2015 F250 Diesel Michael Gigante at Duval Ford is an excellent member of the service team. Our truck had recurring problems the DEF and Check Engine sensors. When I ca Michael Gigante at Duval Ford is an excellent member of the service team. Our truck had recurring problems the DEF and Check Engine sensors. When I called the Service Department to report the problem, a tow service was at my home within the hour to take the truck to Duval Ford. Mr. Gigante went above and beyond to identify the problem and ensure that the root cause was identified and corrected. Throughout the process, he contacted me almost daily to keep me apprised of progress and setbacks as they occurred. I am completely satisfied with the service I received from Michael Gigante and the service technicians at Duval Ford More

Great Service for "Out-of-Towners" Greeted at the door by Ronald Thompson cheerfully and friendly. Explained that we saw a car offered via Internet and he quickly got the keys and walke Greeted at the door by Ronald Thompson cheerfully and friendly. Explained that we saw a car offered via Internet and he quickly got the keys and walked us straight to the car. He commented that it was a great choice (did't try to up-sell us) and proceeded to describe all the features of the car. Didn't push us to test drive until we were ready to. We quickly made the deal (we were passing through) and moved us to financing while they detailed the car and filled the tank. Zack in financing quickly walked us through the closing documents. He was in direct communication with our bank and took care of all the forms our bank required and vice versa. We are from SC, but Zack knew exactly what documents our DMV required and had them all ready for us. Seamless!!! They had us loaded up and on our way! More

Salesperson David "Gunny" Moore was Great to deal with I would Highly Recommend Gunny Moore. Gunny did a great job explaining the workings on the truck. I had a tire issue that Gunny took care of in a very I would Highly Recommend Gunny Moore. Gunny did a great job explaining the workings on the truck. I had a tire issue that Gunny took care of in a very professional way, Thank you. More

Part of the family Jenna took care of me yesterday and helped get my truck in and out in an hour, nothing to upsell, just what I needed. Thanks! Jenna took care of me yesterday and helped get my truck in and out in an hour, nothing to upsell, just what I needed. Thanks! More

Beautiful dealership, professional staff! My truck was in for a check engine light and my service adviser Michael "Sabado" Gigante was very knowledgeable and professional! Truck was returne My truck was in for a check engine light and my service adviser Michael "Sabado" Gigante was very knowledgeable and professional! Truck was returned cleaner than when I came in and problem solved, Duval Ford is my dealer for life! More

Awesome Custome Service Luis Molina was my salesman at Duval Ford and greeted me right away as I was looking at the car I had in mind. He was very informative about all of th Luis Molina was my salesman at Duval Ford and greeted me right away as I was looking at the car I had in mind. He was very informative about all of the car features and got the keys right away so I could take a look inside the vehicle. He was always kind and patient and never pressured me into making any decisions so I felt very much at ease. Once I disclosed by budget, Rafael Delgado went above and beyond to get a deal that I could afford. He took a close look at all of my information and was able to get me the best rate. Randy Lindsey from finance made the signing process quick and easy and I was in and out in no time with a brand new car. Overall, I felt very taken care of by all of the employees at Duval Ford, including upper management. I will definitely recommend them to friends and family. More

Duval Ford is the place to go for great service I have purchased many vehicles from Duval Ford. The new facility is amazing and the salesman Gunny is the best. Every issue was addressed promptly and I have purchased many vehicles from Duval Ford. The new facility is amazing and the salesman Gunny is the best. Every issue was addressed promptly and professionally. Very pleased with the experience. More

Excellent Service the service dept took care of every concern in a timely manner. Renee was excellent to work with and kept me informed every step of the way and went a the service dept took care of every concern in a timely manner. Renee was excellent to work with and kept me informed every step of the way and went above and beyond to put me at ease. I would absolutely request Renee again when I need service. More

Service and professionalism/care Knowledge outstanding. Service quality and personal treatment is very important in today's customer satisfaction, I was greeted with respect, care, and concerns. I was asked Service quality and personal treatment is very important in today's customer satisfaction, I was greeted with respect, care, and concerns. I was asked about my purpose for the visit, and expected services. I was also provided opportunity to selection available options, and given upfront cost estimates. The service associates were kind, courteous, well groomed, and had product knowledge. The waiting facilities were very clean and pleasant, I'm proud to be a Duval ford customer!! More

Very pleasant and professional Luis 103139 was extremely helpful this is the 7th vehicle in a row we have purchased in a row from Duvall ford and this was the best experience by far Luis 103139 was extremely helpful this is the 7th vehicle in a row we have purchased in a row from Duvall ford and this was the best experience by far thanks to Luis 103139 .I can only hope he is there when we decide to purchase our 8th . More