Dwayne Lane's Chrysler Jeep Dodge

Fuel system replacement, On April 7, 2019 I caused a major problem with our 2015 Dodge RAM 3500 Mega-Cab 1 ton dually when DEF was introduced into the fuel filler instead of t On April 7, 2019 I caused a major problem with our 2015 Dodge RAM 3500 Mega-Cab 1 ton dually when DEF was introduced into the fuel filler instead of the DEF filler. I contacted our Insurance agent and was provided with a tow company. When the tow driver arrived I advised that the vehicle could not be started or driven as it would introduce DEF which is heavier that the Diesel into the entire fuel system and engine. The tow driver definitely ignored the caution as he immediately started the engine to make it easier to tow. Obviously this ran DEF throughout the entire fuel system and engine causing damage to everything from the fuel tank, fuel lines, fuel filters, fuel pump, fuel injectors and likely the engine. I contacted our service representative Joel White at Dwayne Lane's as soon as possible and let him know what happened and he advised that it be towed in.Joel had the vehicle assessed and agreed that the entire fuel system would have to be replaced and after working with his lead mechanic and Dodge headquarters came up with a plan to drop and flush the fuel tank, replace the fuel lines and everything after leading up to the cylinders. when the repairs were completed I went to drive away and the engine would not run, it remained in the parking lot and was returned for service. I was advised that the new fuel filters had been contaminated again and would have to be replaced. The next time I was advised that it was ready we drove it off the lot and made it less than a mile before it began making very loud engine and exhaust noises and lost power so we limped it back. The next time it was repaired we made is approximately 30 miles before it started missing on several cylinders and was returned for repair. The next time we got it back it lasted approximately 200 miles before it lost power and was returned. This cycle continued with numerous new fuel injectors being installed after the entire new set on the first repair, a replaced valve cover for a broken internal wire and several other issues associated with the initial repair. We finally got our vehicle back on August 14, 2019 after 4 months of being in the shop and in either loaner or rental cars. We have now successfully driven it approximately 3,000 miles, with about 1,700 of that towing our 41 foot travel trailer with no return problems. I have documented the exact dates and mileage of the progression with photographs of the mileage and dates for the RAM when dropped off/picked up and for the different loaner or rental vehicles we used if requested. Throughout this entire ordeal Joel has been more than professional and wonderful to work with and I would recommend him as a service representative and Dwayne Lane's as a dealership to anyone. More

Buying "The Gladiator". Kyle was our salesman and he was excellent. He was friendly, not pushy at all, well informed about the Gladiator, and we found him incredibly easy to Kyle was our salesman and he was excellent. He was friendly, not pushy at all, well informed about the Gladiator, and we found him incredibly easy to work with. More

Fantastic Professionals My husband and I worked with Jamie and Alex for over a week before we went into the showroom. In that week they were both courteous and informative vi My husband and I worked with Jamie and Alex for over a week before we went into the showroom. In that week they were both courteous and informative via text and email. While in the showroom, they continued to be very professional and went the extra mile to make sure we left as satisfied customers. I look forward to buying my sons’ Jeep Cherokee from them next year. More

Returning customer and will continue to be. The people were very helpful and responsive to our needs. We were able to test drive almost immediately. Eventually got the deal we were hoping for an The people were very helpful and responsive to our needs. We were able to test drive almost immediately. Eventually got the deal we were hoping for and made the deal on a new Jeep. More

Appointment Kept - Work Done I made an appointment with Jordan Hughes to have a transmission software update installed on my 2015 Jeep. Even though it was the Friday before the La I made an appointment with Jordan Hughes to have a transmission software update installed on my 2015 Jeep. Even though it was the Friday before the Labor Day weekend; Jordan received my car as agreed. The work was completed in a timely manner. Jordan found me in the waiting room, advised me of the finished work, and offered to assist me with any future questions. Excellent customer service! More

Awesome! I have to say Michelle was Great! Talked us though every step of the process. Awesome personality and you need more great people like her. Truck c I have to say Michelle was Great! Talked us though every step of the process. Awesome personality and you need more great people like her. Truck came back great with the recalls and manifold fixed. Will be coming back. P.s. Love to see smiling faces. More

Very professional Lucas the sale consultant is very knowledgeable of the Jeep I was interested. He’s very professional in my book. I will recommend Dwyane Lane’s to my Lucas the sale consultant is very knowledgeable of the Jeep I was interested. He’s very professional in my book. I will recommend Dwyane Lane’s to my friends. More

Top drawer sevice operation This shop runs like clockwork. Everything happens how and when they say it will. The staff is smart, personable, and customer oriented. I can't com This shop runs like clockwork. Everything happens how and when they say it will. The staff is smart, personable, and customer oriented. I can't comment on the quality of the work because my 2014 Cherokee has been one of the most trouble-free vehicles I've ever owned; but the routine/scheduled/warranty work has all be done smoothly and well every time. If every car service team was as good as these guys nobody would hate getting their car worked on. More

Service is top notch! The staff at Dwayne Lane's always greet me with a smile and my Jeep was serviced completely. I like how well the communicate through text and keep me The staff at Dwayne Lane's always greet me with a smile and my Jeep was serviced completely. I like how well the communicate through text and keep me updated on their progress. More

Very good service as usual I am always treated well and my vehicle is done when promised. The folks at Dwayne Lane's always take care of me promptly and courteously. I am always treated well and my vehicle is done when promised. The folks at Dwayne Lane's always take care of me promptly and courteously. More