Dwayne Lane's Chrysler Jeep Dodge

I am very happy with the service that was performed on my 2009 Jeep Laredo at Dwayne Lanes Jeep Dealership in Everett Washington. I will be a repeat customer for sure! Great teamwork in the service departmen 2009 Jeep Laredo at Dwayne Lanes Jeep Dealership in Everett Washington. I will be a repeat customer for sure! Great teamwork in the service department! Go team! More

I have never been able to call the service department and get someone to answer me, usually have to call a few times before anyone picks up and ive had instances where i've just had to drive in because its f get someone to answer me, usually have to call a few times before anyone picks up and ive had instances where i've just had to drive in because its frustrating. previously staff was pretty good but recently had the worst experience with Rachel M my service advisor who I had an issue with my back up camera showing a bluw screen, after getting an appointment 2 weeks out, it put me at 200 miles over the 36000 warrant mark in my truck and they wouldnt honor the warranty even if the issue happen before. After working with rachel, she was very rude and accusing me of tampering with my tailgate then she said well someone was tampering with it because the cord was loose. I explained the issue happen when i was driving and when I got home my back up stopped working, I provided my extended warranty info yet she wanted me to go find the phone number instead of her doing that. She also said even if i get it for her she cant do anything with it until monday and wont allow me to take my truck. i ended up paying out of pocket for something that should be under warranty just so i can get my truck. plus i didnt want to deal with a rude advisor so i will be taking all future services to another dealership More

Very good experience, from sales to finance and after deal was complete. I recommend them. deal was complete. I recommend them. More

Great service and quick to get things done with great availability. Would recommend the service department. availability. Would recommend the service department. More

The best service I have ever had from a dealership. Above and beyond my expectations Above and beyond my expectations More

Busy day so they were slow Service mgr tried to sell me a radiator flush new tires and brake fluid change. radiator flush new tires and brake fluid change. More

Have been using Dwayne Lanes to service our vehicles since we moved to the area and just leased a new vehicle. Employees have all been really great to work with. No upselling attempts, which was great, since we moved to the area and just leased a new vehicle. Employees have all been really great to work with. No upselling attempts, which was great, and they actually listened to what our needs were and stayed within our budget. More

Jesse was helpful in selecting the right vehicle for me. The experience was not an all day nightmare. Everyone was helpful and friendly. Thank you The experience was not an all day nightmare. Everyone was helpful and friendly. Thank you More

Gabrielle helped us with our Jeep purchase. She was very friendly. We received great service from her. Very knowledgeable. I recommend her service. She was very friendly. We received great service from her. Very knowledgeable. I recommend her service. More

Service department was very friendly and professional. Making an appointment is difficult though. Overall experience was good. Making an appointment is difficult though. Overall experience was good. More