Dwayne Lane's Chrysler Jeep Dodge - Service Center

Now, I don’t normally write a review based on the first interaction with someone; But the interaction i had with one of the mechanics really sent me off the rails. After finding out my transmission had bee interaction with someone; But the interaction i had with one of the mechanics really sent me off the rails. After finding out my transmission had been recalled and the dealership couldn’t get me in until next week, i began making frantic calls to check if anyone around could get me in sooner. The mechanic who picked up the phone (think he said his name was Harris or something?) was an absolute pain to talk to. You know the type, the type who thinks they know everything and anything you need to know before you can even say it. he instantly got annoyed when i asked about my problem, talking to me like i had no clue what i was on about when im literally explaining the EXACT problem. Bro was literally talking over me, asking why i was calling THEM instead of a dealership closer to the one i originally got my car from. As if calling you was my first choice. Instead of just saying, ‘no sorry we don’t have availability for you, im currently booked out until next month”, we had to endure an annoying and pointless conversation as all he could do was and i quote “run codes and have a friendly conversation about what comes up”. No thanks buddy, i can’t think of a worse way to waste my time. Why would we continue to run codes when we already know the problem? I couldn’t tell you. For a Chrysler mechanic he sure doesn’t seem to know a whole lot about them. To anyone who works there reading this that genuinely cares about customer service, keep that guy away from the phone. Hopefully he’s better with cars than he is with people, but he’s probably not. And to anyone reading this that was planning on going here to get your car serviced? You’re better off going somewhere else. More

Great service appointment. They communicated through the whole process and were ready timely. Definitely appreciate the clear communication. They communicated through the whole process and were ready timely. Definitely appreciate the clear communication. More

Service Department always goes above and beyond when I need work done to my vehicles. need work done to my vehicles. More

Always get treated like family here. customer service always above n beyond, service department &’ sales department. customer service always above n beyond, service department &’ sales department. More

Express service is outstanding. Jameson does a great job. He's personable, committed and always has a smile on his face. Jameson does a great job. He's personable, committed and always has a smile on his face. More

Service is performed as estimated and timely. Clean and quiet waiting room. Service review is explained well Friendly. Clean and quiet waiting room. Service review is explained well Friendly. More

Worked with Eric in Servuce and he was very professional and very personable. I would recommend Eric. and very personable. I would recommend Eric. More

With a 2021 Ram 1500 truck I don’t trust just anyone working on it. Dwayne Lane has proven I can trust the work being done. Not only on my truck but my 2010 RAV4 also. working on it. Dwayne Lane has proven I can trust the work being done. Not only on my truck but my 2010 RAV4 also. More

Competent, knowledgable and courteous service advisors. Prompt and desired service work. Available free shuttle service. Prompt and desired service work. Available free shuttle service. More

Work quality is professional and thorough. Service writer covers all warranty issues and explains work completed. Is quite busy at times, so don't expect drive up service. Service writer covers all warranty issues and explains work completed. Is quite busy at times, so don't expect drive up service. More