Dwayne Lane's Chrysler Jeep Dodge - Service Center

They keep you appraised of what they are going to do and keep to the schedule. They went above and beyond for me. They got me a service loaner vehicle too. keep to the schedule. They went above and beyond for me. They got me a service loaner vehicle too. More

The service staff were so kind, they offered me free coffee while I waited as well as a free car wash that I politely declined, the people who worked on my vehicle did a great job, it's obvious that the coffee while I waited as well as a free car wash that I politely declined, the people who worked on my vehicle did a great job, it's obvious that they took care not to spill any oil on the engine as they did an oil change. The only thing I noticed is that my vehicle pulled hard to the right the first time I used my brakes after this service, I am not sure as to why it did that as I did not have my brakes worked on to my knowledge and it only happened the one time but it was a bit concerning. More

Our service representative is Jordan and she is outstanding. I feel that she has our best interests and satisfaction at heart. We've had some roof leak issues in our 2020 Ram 1500. after the first outstanding. I feel that she has our best interests and satisfaction at heart. We've had some roof leak issues in our 2020 Ram 1500. after the first attempt at repair we were very impressed with the headliner stain removal. Looked as good as new. Unfortunately the leak returned and this time the stains remained. We are now scheduled to have the headliner replaced, all under warranty thank goodness! Through all this Jordan remains positive and courteous. My 4 star review below for Quality of service does not reflect bad service, just reflects the fact that the issue is still needing more work. More

Jordan was my customer service person and she is great. However, all of the customer service agents I have encountered are excellent. Bottom line, truck was fixed and runs great. However, all of the customer service agents I have encountered are excellent. Bottom line, truck was fixed and runs great. More

Appointment times are too long of a wait,,,missed warranty by 2 weeks. Odd situation,,,but they would not help with cost,,4200 out of pocket would have been covered. No responses to my emails,,23 y warranty by 2 weeks. Odd situation,,,but they would not help with cost,,4200 out of pocket would have been covered. No responses to my emails,,23 yrs using there service dept. and 3 vehicles purchased..will not do business with them again.awful customer service More

Jordan was great, as always! I'm glad when I get her as my customer service person! She was so helpful by calling to check on my extended warranty. Thanks to her going the extr I'm glad when I get her as my customer service person! She was so helpful by calling to check on my extended warranty. Thanks to her going the extra mile, I was able to save over $200 on my service. Always pleased 100% with the service there. More

Service took less time that initial estimate. Brandon was extremely courteous in his interactions with me. Brandon was extremely courteous in his interactions with me. More

Really great customer service, fixed my car up like new! I have been to other dodge dealerships in the past that were hot messes. This one is clean and has their stuff together, I feel more than comfortable I have been to other dodge dealerships in the past that were hot messes. This one is clean and has their stuff together, I feel more than comfortable leaving my car/baby in their hands. More

Was able to get right in for an oil change and system check. The agent estimated 40 minutes and was right on!! check. The agent estimated 40 minutes and was right on!! More

In for oil change. Ince door opened response was quick complete and finished while I waited. Would like to be able to schedule but this worked. Doug N Ince door opened response was quick complete and finished while I waited. Would like to be able to schedule but this worked. Doug N More