Dwayne Lane's Chrysler Jeep Dodge - Service Center

Great service. i have been using your service for 20 years, always with the same excellent service. i have been using your service for 20 years, always with the same excellent service. More

We have purchased and serviced vehicles at Dwayne Lane’s Everett over the last 12 years plus. The staff in all departments have always been helpful, courteous and professional. We will continue to do busine Everett over the last 12 years plus. The staff in all departments have always been helpful, courteous and professional. We will continue to do business them. Thank you and Keep on Keepin’ on More

This dealership did the work I needed but due to schedule constraints it took longer than expected to do the job. Fortunately the vehicle wasn’t needed so we were not inconvenienced by the delay. constraints it took longer than expected to do the job. Fortunately the vehicle wasn’t needed so we were not inconvenienced by the delay. More

I have been coming here for nearly 20 years now. Overall, they do a pretty fair job. I was able to get my car service in a reasonable amount of time and got it repaired same day. Just like most places the they do a pretty fair job. I was able to get my car service in a reasonable amount of time and got it repaired same day. Just like most places the service is not as good as it used to be. Used to get a car wash and vacuum with each service, now I don't. Disappointed that the leaks into the interior from the sunroof are not covered under the extended warranty. Took a long time to figure out what was happening then I had to have it fixed twice in eight months and was told that it is normal. Oil leak was misdiagnosed on my last visit. I was told it was from the oil pan gasket and it was actually the oil cooler. Looks like less than half of the staff wear masks, so my health and safety clearly are not a major concern of theirs. One employee walked up to the coffee counter where I was without a mask. Most others I saw were not wearing masks. Some had shields in front of them, but certainly not all of them. Fortunately, the man who gives rides home, Jerry I believe was his name, wears a mask and believes there is a pandemic still happening. More

Had a great experience with the purchase and, my service since. 30k miles and each 5k check up service has been fantastic since. 30k miles and each 5k check up service has been fantastic More

I have had my car (Grand Cherokee diesel) in for service 4 times in the past 6 weeks, for the same issue. It is very frustrating! There is the hassle of dropping off the car and then leaving it there was a 4 times in the past 6 weeks, for the same issue. It is very frustrating! There is the hassle of dropping off the car and then leaving it there was a couple of days without any loaners or pickup service. Was told they don't offer that service and it would be 2.5 weeks to get a loaner?? Service rep, Adam, was nice but overall the customer service was lacking. The first service rep was not good about communicating, said he would call with updates but never did. I had to call them if I wanted to know what was going on. They didn't answer the phone and you leave messages but nobody called back. I guess they did just hire a receptionist so hopefully that will help. It is the closest one to my house, but not sure I will take it there again. Really hoping the issue is fixed this time. More

Oily stains were left on windshield and door panels. Vehicle smelled like diesel and oil inside for a few days. Steering wheel was greasy. not happy Vehicle smelled like diesel and oil inside for a few days. Steering wheel was greasy. not happy More

I had a problem come up with my car last minute, I was able to drop it off and have it fixed the next day. I even received a free Brown Bear car wash coupon! Thanks John West :) able to drop it off and have it fixed the next day. I even received a free Brown Bear car wash coupon! Thanks John West :) More

Bought my 2005 Dodge Durango from Dwayne Lanes and got a great deal. It's been a great vehicle and has been all around the country. I've had all my service done at Dwayne Lanes and it's been great also. I w great deal. It's been a great vehicle and has been all around the country. I've had all my service done at Dwayne Lanes and it's been great also. I would highly recommend them! More

Third time 2020 Jeep been in for start/stop system not working, maybe they figured it out this time. Fingers crossed. Dealer left greasy hand prints all over Jeep, they don't clean their own mess anymore working, maybe they figured it out this time. Fingers crossed. Dealer left greasy hand prints all over Jeep, they don't clean their own mess anymore unless you are purchasing a new one (even if you bought that one from them, service department said they don't offer the cleaning because of cost). I have become unsatisfied with Dwayne Lane of late. Even though it is warranty work, technicians should still know what they are doing. I have bought 5 vehicles from this dealership, the sales team and service team quality has gone down over the past years. I will not be buying my next Dodge, Ram or Jeep product from Dwayne Lane and I hope not to have to use their service department. More