Dwayne Lane's Chrysler Jeep Dodge - Service Center

Fuel system replacement, On April 7, 2019 I caused a major problem with our 2015 Dodge RAM 3500 Mega-Cab 1 ton dually when DEF was introduced into the fuel filler instead of t On April 7, 2019 I caused a major problem with our 2015 Dodge RAM 3500 Mega-Cab 1 ton dually when DEF was introduced into the fuel filler instead of the DEF filler. I contacted our Insurance agent and was provided with a tow company. When the tow driver arrived I advised that the vehicle could not be started or driven as it would introduce DEF which is heavier that the Diesel into the entire fuel system and engine. The tow driver definitely ignored the caution as he immediately started the engine to make it easier to tow. Obviously this ran DEF throughout the entire fuel system and engine causing damage to everything from the fuel tank, fuel lines, fuel filters, fuel pump, fuel injectors and likely the engine. I contacted our service representative Joel White at Dwayne Lane's as soon as possible and let him know what happened and he advised that it be towed in.Joel had the vehicle assessed and agreed that the entire fuel system would have to be replaced and after working with his lead mechanic and Dodge headquarters came up with a plan to drop and flush the fuel tank, replace the fuel lines and everything after leading up to the cylinders. when the repairs were completed I went to drive away and the engine would not run, it remained in the parking lot and was returned for service. I was advised that the new fuel filters had been contaminated again and would have to be replaced. The next time I was advised that it was ready we drove it off the lot and made it less than a mile before it began making very loud engine and exhaust noises and lost power so we limped it back. The next time it was repaired we made is approximately 30 miles before it started missing on several cylinders and was returned for repair. The next time we got it back it lasted approximately 200 miles before it lost power and was returned. This cycle continued with numerous new fuel injectors being installed after the entire new set on the first repair, a replaced valve cover for a broken internal wire and several other issues associated with the initial repair. We finally got our vehicle back on August 14, 2019 after 4 months of being in the shop and in either loaner or rental cars. We have now successfully driven it approximately 3,000 miles, with about 1,700 of that towing our 41 foot travel trailer with no return problems. I have documented the exact dates and mileage of the progression with photographs of the mileage and dates for the RAM when dropped off/picked up and for the different loaner or rental vehicles we used if requested. Throughout this entire ordeal Joel has been more than professional and wonderful to work with and I would recommend him as a service representative and Dwayne Lane's as a dealership to anyone. More

Appointment Kept - Work Done I made an appointment with Jordan Hughes to have a transmission software update installed on my 2015 Jeep. Even though it was the Friday before the La I made an appointment with Jordan Hughes to have a transmission software update installed on my 2015 Jeep. Even though it was the Friday before the Labor Day weekend; Jordan received my car as agreed. The work was completed in a timely manner. Jordan found me in the waiting room, advised me of the finished work, and offered to assist me with any future questions. Excellent customer service! More

Awesome! I have to say Michelle was Great! Talked us though every step of the process. Awesome personality and you need more great people like her. Truck c I have to say Michelle was Great! Talked us though every step of the process. Awesome personality and you need more great people like her. Truck came back great with the recalls and manifold fixed. Will be coming back. P.s. Love to see smiling faces. More

Top drawer sevice operation This shop runs like clockwork. Everything happens how and when they say it will. The staff is smart, personable, and customer oriented. I can't com This shop runs like clockwork. Everything happens how and when they say it will. The staff is smart, personable, and customer oriented. I can't comment on the quality of the work because my 2014 Cherokee has been one of the most trouble-free vehicles I've ever owned; but the routine/scheduled/warranty work has all be done smoothly and well every time. If every car service team was as good as these guys nobody would hate getting their car worked on. More

Service is top notch! The staff at Dwayne Lane's always greet me with a smile and my Jeep was serviced completely. I like how well the communicate through text and keep me The staff at Dwayne Lane's always greet me with a smile and my Jeep was serviced completely. I like how well the communicate through text and keep me updated on their progress. More

Very good service as usual I am always treated well and my vehicle is done when promised. The folks at Dwayne Lane's always take care of me promptly and courteously. I am always treated well and my vehicle is done when promised. The folks at Dwayne Lane's always take care of me promptly and courteously. More

Parking Assist Help Tried to back my boat into the water but my parking assist wouldn't let me! I was able to launch the boat by putting the Jeep in neutral, but knew thi Tried to back my boat into the water but my parking assist wouldn't let me! I was able to launch the boat by putting the Jeep in neutral, but knew this would be a problem getting the trailer backed up enough to load the boat back on so I called Dwayne Lane's Chrysler Jeep Dodge and Paul was extremely helpful and guided me what to do. He even gave me his cell number in case I had any issues. I didn't need to call him back because the info he gave me was all I needed. Thanks Paul! More

Full Service Experience The dealership was outstanding. From the moment I walked in I was greeted with a smile given a beverage at the coffee shop and had a comfortable area The dealership was outstanding. From the moment I walked in I was greeted with a smile given a beverage at the coffee shop and had a comfortable area to wait. The dealership even offers free shuttle service- both drop off and pick, very convenient. I was completely satisfied with the diagnostic work and repair on my cooling and air conditioning system. More

Friendly & Professional Oil Change and Service Brought my Durango in for scheduled oil change and they completed the oil change and reported back to me that all fluid was checked and topped off, co Brought my Durango in for scheduled oil change and they completed the oil change and reported back to me that all fluid was checked and topped off, condition of tire tread’ remaining as well as brake caliper readings. It’s good to know my car is being serviced by professionals. More

Recieved friendly and professional service for oil change The service I received met all expectations for quality of service and pleasant experience. If ever in the area, I would return for any future servic The service I received met all expectations for quality of service and pleasant experience. If ever in the area, I would return for any future service required. More