Dyer Chevrolet - Service Center

Professional Courteous Helpful On time Knowledgeable Easy to work with Do great work Keep customer updated every step of the way time Knowledgeable Easy to work with Do great work Keep customer updated every step of the way More

skler is very professional. They were quick with my oil change and washed my car. Very pleased. They were quick with my oil change and washed my car. Very pleased. More

Per my experience that best thing this dealership currently has to offer is its lack of customer service. For a company who’s survival is largely based on sales and customer retention I didn’t feel l currently has to offer is its lack of customer service. For a company who’s survival is largely based on sales and customer retention I didn’t feel like a valuable asset. More

If I could leave 0 stars I would. I am very happy with the sales dept. especially Jhon. The service dept. is absolutely horrible. My engine blew in Feb 2023, the dealer stated that it I am very happy with the sales dept. especially Jhon. The service dept. is absolutely horrible. My engine blew in Feb 2023, the dealer stated that it was caused by poor maintenance because I didn’t have proof of oil changes for the last 20,000 miles. Previously, Dyer had supposedly changed the oil almost exclusively since I bought the truck in November 2020. Dyer quoted me a price of $9,000 to rebuild the engine. I found a certified Chevy mechanic who did the same work for $5,800.00. Once he took the engine apart, he said the problem was that the truck had very few oil changes. It looked as though the filter was changed but the oil was only topped off. After the engine was completely rebuilt, it would start but stall out almost immediately. My mechanic said his GM tech told him to have the truck brought back to the dealer for a diagnostic test as it appeared to be a gasoline issue. The car was brought to Dyer on 7/27/23. I spoke to Matt who was my advisor and he told me on Friday, that they’d have an answer on Sat 7/29 or Mon 7/31 the latest. After not hearing anything, I emailed my advisor on Tuesday 8/1 for an update. I did receive a call but no answer. Finally on Wednesday afternoon, I got a call from Matt saying I need a new engine at a cost of $10,000.00. I told my mechanic who went to the dealership to speak with the tech working on the truck. It turns out that the truck hasn’t even been looked at. I should mention that my mechanic used to work at Dyer but left over a salary dispute. An hour and a half after he met with the mechanic, Dyer called me to say I needed a new engine. I am so over this dealer. I will never have anything to do with them ever again. More

So I brought my 2018 Suburban in for an AC repair, shocking, as they all end up getting worked on at some point. Fortunately I have a 3rd party warranty plan. Spoke to an advisor and dropped my vehicl shocking, as they all end up getting worked on at some point. Fortunately I have a 3rd party warranty plan. Spoke to an advisor and dropped my vehicle off. I was told by my warranty company that everything would be covered except fluids and Freon. When I went to pick up my vehicle I was told I was responsible for $502. I asked to see a detailed breakdown of the charges which he told me that it was complicated and he did not have one. I said that it was ridiculous and demanded a detailed bill. So he showed me another bill which had a different price and then a third bill which had another price. This seems so typical to try and get more money out of hard working people. More

They love ur money and treat u like a king. I bought over 400,000.00 in cars and truck and my last one after buying extended warranty they don’t honor I’m without a car. I’m under 5 drs care an I bought over 400,000.00 in cars and truck and my last one after buying extended warranty they don’t honor I’m without a car. I’m under 5 drs care and the told me to call medical services for transportation screw them never ever by a car from Dyer Chevrolet service after sale is as important as before the sale DO NOT BUY FROM ANY DYER SEALER SHIP. I HAVE CALLED MY LAWYER! July 6th 2022 More

Made an appointment for oil change and tire rotation- arrived 15 minutes early to allow them to record mileage- set us up in ayatwm, etc- the manager I guess came out and gave us a quote of 79.99 which w arrived 15 minutes early to allow them to record mileage- set us up in ayatwm, etc- the manager I guess came out and gave us a quote of 79.99 which was $20 more than quoted on phone then when I told him he said ok!! BEWARE - he then said we had over an hour wait- they should not be making appointments if they are not going to keep them!! I walked out -two strikes against them for trying to charge me more and for the over 1 hour wait WITH AN APPOINTMENT! When I called the operator said tbh had appointments available every half hour from 130-330 so they were still accepting appointments even though they were over an hour behind!! More

The people here are very nice,very respectful. However I have had multiple problems here. It seems this location isn't set up with the tools they need for success. There is also a major communication gap b have had multiple problems here. It seems this location isn't set up with the tools they need for success. There is also a major communication gap between their hub and their sub locations. I actually kind of feel bad for leaving a negative review because you can tell the people want to help.The reality of the situation is 3 out of 4 my experiences here have been negative. After finding a new place of business to handle my vehicle they reached out to me wanting me to come back and handle my recalls and maintenance. I respectfully let them know I was not interested becuase of past problems. The nice lady assured me things have changed and it will be different. I had them set up my rental, my appointment time and verified this vis phone and email. When I arrived nothing was ready, they didnt have a vehicle and had to call a rental service that would have take 30-40 minutes after paper work. Maybe I'm a special case as my time is important. I could tell the manager was irritated while talking with me and trust me inwill never waste his time again. I can not do business here anymore. On a side note i could not comprehend the fact when i dropped my vehicle off for service they had cars/trucks saved for upcoming appointments. My appointment was validated days in advance and thought I would have a vehicle ready like they ensured me they would three times. I had no vehicle to work with, meaning If I was to get a vehicle had to have Hertz pick me up from the dealership, drive me to the local airport, do there paper work and then make it work. More

Bad Repairs & excessive time to complete Vehicle brought in for warranty service on repair work that previous repairs that did not work. I have used this dealership to perform gasket & seal r Vehicle brought in for warranty service on repair work that previous repairs that did not work. I have used this dealership to perform gasket & seal replacements that were performed in April of 2018 that needed fixing again in November of 2018. Vehicle dropped off at November 30 for a "so called" one week repair - appointment made 1 week in advance. Vehicle repairs took over 6 weeks to complete. These repairs should not have had to be done a second time and should never have taken 6 weeks to complete Dealerships "excuse was one seal/gasket was not available from zone or GM; that's ridiculous. I have been using this Chevrolet Dealership for over 15 years and never had a "fix" take so long. God they could have rebuilt a whole car in this time!. I used to highly recommend Dyer and prior name of Service Chevrolet. Brandon was always professional - but "someone" should have gotten "Management" involved" Needless I'm really disappointed in Dyer taking so long to repair my vehicle, REALLY Disappointed! More