Earl Dunn Buick GMC

Horrible service! PURCHASED a used truck through their online stock, flew from Oregon to Tennessee to pick it up, upon arrival was told truck was sold to someone else and they no longer had it available! online stock, flew from Oregon to Tennessee to pick it up, upon arrival was told truck was sold to someone else and they no longer had it available! We had receipt from salesman, had given credit card to hold deposit and everything! Spoke with owner, JJ Arnold, who didn't seem to care much and was very rude- he promised would send check for reimbursement of our travel expenses but after many attempts to contact him he never followed through- he was flat out lying to our faces to get us out of his building knowing we would be going back to Oregon and wouldn't be able to bother him.... The most horrible customer service experience we ever had- More

First let me same that the service center manager is great and his name is Ken (Great Guy) On the other hand I have had the worst time with the used dealer manager. I purchased a vehicle from them on 7. great and his name is Ken (Great Guy) On the other hand I have had the worst time with the used dealer manager. I purchased a vehicle from them on 7.8.2008 todays date is 8.26.2008. I just paid my first payment on the 23rd of this month. My vehicle has been in the shop for the better part of half the time, to be correct 5 times since the date of purchase. Various reasons all relating back to drive ability issues. I have talked to the guy of all guys there at the main dealer/lot and he also gave me the run around, in telling me he would take the car for trade on the account that i would pay more monthly on my note. I said to Dennis the director of sales that I would be unable to increase my monthly payments, due to the budget I had drawn out when purchasing the vehicle. In response to me not wanting to increase my payments out of my budget range he told me to bring the car back again when the engine service light came back on and he would take it to Nissan. I told Dennis that this was the 7th time I drove to the lot and the third day from work i had to take due to them selling me the lemon vehicle and I didn't feel as if it were my responsibility to take care of things at a later date and time. In the end I still have this vehicle and want everyone to understand what they are selling to people at there lot. Be very careful when buying a used vehicle, there are no laws to see that they are responsible for there actions and they will give you every run around they have in the bag of tricks they carry and i can assure you through experience that they have more tricks than you do!!!! More