Earnhardt Buick GMC - Mesa

Very satisfied with 30K service, not Auto Butler scheduling When I called for an appointment for 30 K service and Auto Butler I was given a convenient time for service and an absolutely awful time estimate for When I called for an appointment for 30 K service and Auto Butler I was given a convenient time for service and an absolutely awful time estimate for the Auto Butler. Actually, nobody ever called me back to book my Auto Butler appointment, but I was able to make an appointment yesterday for May 11th. That is right May 11th. Ridiculous! This is the second problem I have had with Auto Butler and would not recommend purchasing at your dealership. My wife just bought a new Jeep with Auto Butler at Earnhardt in Gilbert and we will see if it is better than yours. Her appointment is scheduled for April 18th. which was also made yesterday. That is almost a month better than what you offer. The 30K service was great. I was greeted by name when I arrived. Although the driver was not available to shuttle me back, the service was quick. The service writer kept me informed, helped me with the checkout process and got me out of there. I would have rated everything a 5 if it was not for the Auto Butler which was not his fault If you guys cannot handle the Auto Butler service, please don't sell it. More

2016 gmc canyon sle Everybody I work with either on the phone or in person was just fantastic. Made the process easy and painless. Very happy with the vehicle Everybody I work with either on the phone or in person was just fantastic. Made the process easy and painless. Very happy with the vehicle More

Weston was great Weston was informative and extremely helpful and also discussed with me another area of concern on my GMC that needed attention so I'm seeing you all Weston was informative and extremely helpful and also discussed with me another area of concern on my GMC that needed attention so I'm seeing you all again on the 5th of April More

Thanks Steve!! Yes!! I am very grateful for all the service besides the car for your good availability and kindness with which I always find you and that even though Yes!! I am very grateful for all the service besides the car for your good availability and kindness with which I always find you and that even though I do not speak English well you always have a lot of patience and answer all my questions and make sure that I have understood everything, Earnhardt is lucky to have you working there, it shows that you know how to do your job well and that you also enjoy it, THANKS Steve for everything! More

Nothing but the best Outstanding service and personal attention is given thruout The Whole sale process. They are very knowledgeable and make you feel very comfortable dur Outstanding service and personal attention is given thruout The Whole sale process. They are very knowledgeable and make you feel very comfortable during and after the sale. I was completely satisfied with the great deal I received. I will be back! More

Oil Change Time Basically uneventful, but it seemed like an hour and twenty minutes was too much, since it did not look to be that busy. Coffee and a donut helped t Basically uneventful, but it seemed like an hour and twenty minutes was too much, since it did not look to be that busy. Coffee and a donut helped to past the time. More

Great service department The whole staff in service is great, never let you down. My wife and I brought both are GMC’S in on the same day and time. These two service people ar The whole staff in service is great, never let you down. My wife and I brought both are GMC’S in on the same day and time. These two service people are an asset to the Dealership. More

Positive experience Great service department. Always helpful. Wes is the best! Works with customers at top professional level I can always depend on good communicatio Great service department. Always helpful. Wes is the best! Works with customers at top professional level I can always depend on good communication, and straight answers More

For the most part great service. I had a new service rep because the one I was suppose to have is not there anymore. The new rep was excellent. Hope he sticks around. My only compl I had a new service rep because the one I was suppose to have is not there anymore. The new rep was excellent. Hope he sticks around. My only complaint was that the service rep that came out to greet me only kept telling everyone I was early for my appointment. If he said it once I heard him say it at least four times. I was 15 minutes early but I am the kind of person that likes to arrive early instead of late. I never know how the traffic is going to be as I drive in from Apache Junction. So this must have irritated him that I was early. The next time I go there for an appointment I will still be early. I wish I would have gotten his name I do believe he was in the first desk area by the front door. I certainly plan to return next spring for servicing my vehicle. I am a snow bird so I generally just need service once while I am in AZ. More

Service Steve always is efficient and helpful. Not necessary to enhance what I have already said about Steve and quality of work, short and to the point sho Steve always is efficient and helpful. Not necessary to enhance what I have already said about Steve and quality of work, short and to the point should be acceptable. More