Earnhardt Cadillac

gold stars to jim, julie, and larry for the way we were gold stars to jim, julie, and larry for the way we were treated today leasing a 2013 ats.everything was ready to go when we came in which made our gold stars to jim, julie, and larry for the way we were treated today leasing a 2013 ats.everything was ready to go when we came in which made our experience great... have been at this dealership for 15 years and their outstanding customer service both in sales and luke in service . julie was great in handling the details after jim made us a great deal and larry was was very pleasant and came to us !!!! A GREAT TEAM !!!!!!!!!!!! More

Best vehicle purchase experience I've ever had. The whole staff at Earnhardt Cadillac was incredible . No pressure what so ever and very very helpful. staff at Earnhardt Cadillac was incredible . No pressure what so ever and very very helpful. More

The best car buying experience ever, hands down! Very pleasant experience. Greg Smith was very knowledgeable, thorough, friendly and helpful. The discounts from Costco, Cadillac Loyalty, and Larry Nich pleasant experience. Greg Smith was very knowledgeable, thorough, friendly and helpful. The discounts from Costco, Cadillac Loyalty, and Larry Nichols financial advise in getting the lowest financing rate finished off the experience. More

My wife and I had a great experience buying our new 2012 Cadillac SRX. The dealership was friendly and very knowledgable. Greg was helpful and made the transaction extremely easy. We were able to coordinate Cadillac SRX. The dealership was friendly and very knowledgable. Greg was helpful and made the transaction extremely easy. We were able to coordinate much of the process via email which made the process feel very quick and painless. We both came away from the purchase feeling great about the experience and would definitely recommend the dealership to our friends. More

Earnhardt Cadillac is one of the best dealerships, I have ever had the pleasure buying a new car from! Greg Smith & Anthony Herrman are very professional! They made my buying experience smooth and pleasurabl ever had the pleasure buying a new car from! Greg Smith & Anthony Herrman are very professional! They made my buying experience smooth and pleasurable! I hope to deal with them again in the future! A++++ More

I think most will agree that the purchase of a vehicle is often regarded as a long and mentally (not to mention physically) draining experience. I can honestly say that my experience at Earnhardt Cadillac w often regarded as a long and mentally (not to mention physically) draining experience. I can honestly say that my experience at Earnhardt Cadillac was anything but that. I recently purchased a Cadillac XLR after more than a year of in-depth research. My first experience with the dealership was in early December, 2012 after seeing the vehicle online. I went to the dealership on a whim thinking I might see the car, eyeball it, and be on my way after spotting something that immediately suggested that that car was not what it was advertised to be. Let me be clear in stating that even with a very subjective attitude, I could not find anything that suggested this car was not what it was promised to be. I was immediately drawn to the car. The lines were laser straight, the interior still had that new car scent to it, and there appeared to be no “efforts” made to cover any imperfections. In short, the car appeared to be 100% legit. As if this was not rewarding enough, my experience only got better soon being greeted by Stan Powell. Stan was indeed a professional in that he spared both of us the traditional “sales pitch”. Instead, he provided me with ample time to get acquainted with the car and review the CARFAX on my own without the overbearing feeling of someone peering over my shoulder. I immediately respected that…. The test drive was a rewarding experience, and I was near instantly in love with the car. Of course, being a rare and complex automobile, I was VERY hesitant to jump into a purchase without assurance that any malfunctions that occurred while I was simultaneously paying for it would be taken care of. My major concern was the availability and legitimacy of an extended service contract that would take over after the original manufacturer’s warranty expired. I had done my research on the limited number of service contracts that covered the vehicle’s hardtop (the mechanical and electronic components). I was surprised to learn the service contract offered by Earnhardt Cadillac was not the one that I had heard such good press about. Needless to say, I immediately became skeptical. In a follow-up telephone conversation with Stan, I was not shy in expressing my concerns about the service contract that the dealer offered (I seriously doubted its comprehensiveness). Stan was quick to put me in contact with Larry Nichols who took the time to reassure me that the service contract the dealership offered was just as comprehensive if not more as the one I had been so adamant about. While having this discussion with Larry I was polite, but quick to tell him that I was going to need more than just a verbal reassurance. Larry kindly extended an invitation for me to visit the dealership again to discuss the matter face-to-face and review the documentation word for word. I thanked Larry for his time, and ended the conversation at a crossroads regarding my next move. A little over a week passed, and after discovering that the car was still available, I decided to take Larry up on his offer. I telephoned Stan to let him know that I would be visiting, and he immediately assured me that both he and Larry would be there. Upon arriving, Stan was waiting with his welcoming handshake and brought me to Larry’s office where he and I carefully looked over the contract offered by Fidelity Warranty Services. In addition, Larry also had me speak with Service Advisor, Armand Slason. I found Armand to be very informative and specific about addressing my concerns. He briefly explained the procedure the dealership executes when contacting Fidelity to address claims and reminded me (as did Larry) that the dealership puts its reputation regarding customer service and satisfaction on the line when it chooses a service contract provider and that it would not be in their best interests to utilize one that was not cooperative. On top of that, Armand also gave me the privilege of being introduced to Earnhardt’s XLR Technician, Danny. Danny went WELL above and beyond taking the time to speak with me for an extended period of time despite having a full schedule in front of him that day. Danny answered all of my technical questions and I felt very reassured knowing that if/when the car needed to be serviced, there would be someone there who had the specific knowledge and training necessary to complete the repair properly. I thanked Danny for his invaluable time and returned with Armand to Larry’s office. Upon returning to Larry’s office, Armand excused himself and while I was re-reading the service contract, I was met by Cory Donaldson who went out of his way to put me in touch via telephone with Fidelity’s Regional Manager, Daniel. To make a long story short, Daniel not only confirmed the legitimacy of his company’s service contract, but also volunteered his cell phone number and an open invitation to call him if I ever encountered any difficulties. Needless to say, this conversation eased my concerns about the service contract’s validity. Before sitting down to negotiate a sale, I decided to take one last look at the car and gave it a very detailed second look trying to find any issues that I might have overlooked the first time. What I found was minor and was immediately addressed by Beth Koerber who arranged to have the car taken to the Service Department. When it was returned, I was greeted by a gentleman named Hank Knoell who took the time to explain in detail what was done to remedy the issues. This was huge for me because it gave me the assurance that the issues were resolved after specifically discovering the cause and not simply by trial and error. At this point, I was convinced that I was dealing with a very competent dealership and an extremely accommodating staff as I had taken the majority of their day asking question after question after question. Their patience and genuine courtesy never faltered and consequently made it easy for me to come to the conclusion that not only was this the car for me, but it was also the dealership for me in that I knew that they stood behind their product and would be in my corner long after I drove off the lot. To summarize, Stan Powell and his crew made the purchase of this vehicle nothing short of an EXCEPTIONAL experience. I arrived at the dealership shortly after noontime and recall leaving around eight o’clock that evening after finalizing the deal. In all the hours that I took to arrive at the decision to buy, not once did these folks let me down. When I took delivery the following day, the car was meticulously detailed and once again, Stan took ample time to acquaint me with the car’s features ensuring that I was prepared to operate it safely and properly. I am very grateful to each of the wonderful people I met over this two day experience for their expertise and professionalism. I will personally recommend Earnhardt Cadillac to anyone. They have a new customer for life. More