
Earnhardt Cadillac
Scottsdale, AZ
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We met Derek while we were still trying to decide if we should keep our Lincoln or buy something new. We test drove the SRX and were very impressed but hesitant to buy another American car as our experienc should keep our Lincoln or buy something new. We test drove the SRX and were very impressed but hesitant to buy another American car as our experience with Lincoln had been disappointing. Derek was patient with us as we drove Audi, Mercedes, BMW etc. We kept coming back to Derek and the SRX. We bought a 2012 and we couldn't be happier. Derek gave us an awesome deal on our Lincoln in trade and worked hard to make us totally comfortable with our decision. It was a pleasure to work with Derek and the Legends dealership. Thanks so much, Warren & Wendy Smith More
I've owned many cars over the years, and have been to dozens of different dealers, from New York to Hawaii, but never have I experienced the quality of service and care from anyone as I have from Legends dozens of different dealers, from New York to Hawaii, but never have I experienced the quality of service and care from anyone as I have from Legends. I own a Saab and Luke Morris has taken care of all my service calls with a level of excellence second to none. I hadn't planned on buying another Saab, but I am considering it just so I can continue to have Luke as my service advisor. Prompt, knowledgeable, flexible, and extremely curteous are the qualites that make any service advisor worth his weight in gold. And luke is such an advisor. I would recommend this dealership to anyone interested in a Saab, Hummer, or Cadillac. Bill More
This is my second vehicle I have bought from Andrew Lucas this year. Andrew contacts me when there are special deals or trade-ins happening...I feel like part of the family. Andrew has always provided except this year. Andrew contacts me when there are special deals or trade-ins happening...I feel like part of the family. Andrew has always provided exceptional service. Great job! More
I have had many cars over the years and I feel I have enough experience with dealership service departments to know the good from the bad (or worse.) Armand provided me with what I consider to be "top enough experience with dealership service departments to know the good from the bad (or worse.) Armand provided me with what I consider to be "top level" service. He was polite, courteoaus, and prompt. He took care of my vehicle's service needs in a professional and quick manner. There was no pushy up-selling of unneeded services and I felt he had my best interests in mind. Furthermore, I had originally purchased my SRX from Legends due to their superior customer service. I highly recommend Legends Cadillac for vehicle purchases and I wouldn't think of calling anyone other than Armand when it comes to servicing my vehicle. Thank you! More
I REALLY like working with Blake because he is easy to work with and has always been helpful. He has a great personality - caring, witty, and always has a smile, even when my car was being a real pain in work with and has always been helpful. He has a great personality - caring, witty, and always has a smile, even when my car was being a real pain in the past (problems with the airbag system). He's very knowledgeable and honest. He keeps me updated about my car, whether I'm waiting for it or if I get a rental car to use until it's finished. More
I brought my car in for an oil change. Turned out I needed some minor repairs as well. Armand set me up in a rental car at no charge. When I picked up my Escalade later in the day, not only was it cl needed some minor repairs as well. Armand set me up in a rental car at no charge. When I picked up my Escalade later in the day, not only was it clean, but I was not charged for anything! As always, great customer service that will keep us buying and servicing our cars at Legends. More
Freindly courtetsy in handling the sale. Very nice people Service people were cordial and helped with my cell phone for connecting to hands free calls. Service people were cordial and helped with my cell phone for connecting to hands free calls. More
I found legends dealership and more specifically tom mallin extremely courteous knowledgable and helpful in discussing the various choices of cadillac vehicles that i was interested in tom mallin did mallin extremely courteous knowledgable and helpful in discussing the various choices of cadillac vehicles that i was interested in tom mallin did a complete review and explanation of thevarious systems of the vehicle t puerchased. More
Excellent service representative. Called to let me know thst service was due on my Escalade (no charge service). Scheduled my appointment for the same day and was in and out in 90 minutes. Always ensures thst service was due on my Escalade (no charge service). Scheduled my appointment for the same day and was in and out in 90 minutes. Always ensures that everything is taken care of for my auto. Jack More
I had an extremely positive experience today. I had a similiar problem at another dealership, and was pleasantly surprised and happy about how Legends and Armand took care of this issue, as well as anot similiar problem at another dealership, and was pleasantly surprised and happy about how Legends and Armand took care of this issue, as well as another problem that was detected by Armand just as I was leaving. Great service. More