WORST EXPERIENCE WITH A DEALERSHIP EVER!! I have been going to Earnhardt Chevrolet ever since i purchased my Silverado (from Earnhardt Dodge) back in September 2018. In that time frame, I’ve been in aprox 6 or so times to bring my truck in for service. I always delt with Pattie, and she was actually wonderful. Unfortunately, every other aspect of my experience has been horrible. Half the times i came in for an issue, the problem was not fixed. Twice, i didn’t even leave the service drive before noticing the problem was still there, and another time the problem arose again a couple miles from the dealership. My most recent issue that caused me to even consider writing this review was when i picked my truck up a few weeks ago, and when getting in it to leave, i noticed there was an 18” crack across the driver side of the windshield. This crack was directly in front of the driver, so whoever was driving it when it happened knew it happened, and decided to not let anyone know, and hope i wouldn’t notice until after i left the dealership. Clearly this didn’t happen. It was late, so i was told that someone would contact me the next day to figure it out. I was contacted, and told that my windshield would be replaced. At the time of that call, i was adamant about getting a OE windshield replacement and not some cheap Chinese inferior product. I’ve been in AZ for 8 years, and i have never had a cracked windshield, so i wanted to keep that streak going. I was told that it would be an OE replacement. I am in the market for a 2019 silverado, so i set up an appointment with the service department at the same time a 2019 loaner vehicle would be available, so i could get a chance to drive one on a regular “non test drive” kind of environment, to see if i liked it enough to purchase one. They were nice enough to oblige, and we made the appointment. I was then called by the glass company a few days later to confirm everything, and during that phone call, i reiterated the promise of an OE replacement windshield, and was again told that was what was going to be installed. When i pick up my vehicle, instead of seeing “GM” printed in the corner, i have something called “FUYAO” instead. Since this was always a concern of mine, it was the first thing i looked at as soon as i took delivery. The “general manager” was brought over to talk to me, a man named Steve Marley. He told me there was no way i was ever promised an OE windshield (even though i was adamant about this from day one, and was very vocal about it), and if the glass company did say that, it would be something we would have to take up with them. He would call them and let me know what he found out. A few days later, while I’m on vacation in Mexico, i get a voicemail from him, and call him back about a week or so after that, when i was back in town. I was told that at no time did anyone ever tell me i would be getting an OE windshield, and there was nothing he could do. An important note to add, i ALREADY have a crack in my new garbage replacement windshield, which was exactly what i was worried about from the start. I made Steve aware of that fact, to which he replied “sorry”, but not before agreeing with me that the windshield that is in my truck now is most definitely of a lesser quality then what came in it from the factory. The worst part of all this is, i would have gladly came out of my own pocket to pay for an OE windshield, if they had told me they actually weren’t replacing it with one. Cut me a check for what you were gonna spend for the cheap Chinese one, and I’ll pay the difference for the OE. No problem. I just want quality parts on my truck. Needless to say, I’ll be buying that new Silverado elsewhere.