Earnhardt Chevrolet - Service Center

In June I made the mistake of trusting a used truck dealer located in Mesa on Country Club Drive, and purchased a Chevy Silverado diesel truck that smokes and has other issues. So I took it to a Chevy dealer located in Mesa on Country Club Drive, and purchased a Chevy Silverado diesel truck that smokes and has other issues. So I took it to a Chevy dealer in Arrowhead for diagnostics and after 9 hours and $110 lighter it was obvious that what I had requested which was a determination of the problems with the engine , was not going to happen. They did replace some glow plugs which I appreciate, but also managed to break a coolant pipe and then try to say it was leaking when it came in. They were forced to replace it at their cost. Long story short, I requested why the engine was smoking at idle, loping, and a "balance" of the injectors for starters. A few days later I found Thorobred Chevrolet in Chandler, looking for a $500 part that they seemed to be the only one in the valley to have it. The parts dept. cut me a good deal on it, actually cheaper than Autozone, and OEM as well. I checked with service and spoke with Mike the service manager and explained my situation, and that all I wanted was an HONEST answer. He advised to bring it in and he would have his foreman Blaine personally check it out. When I arrived, I met Mike, Blaine, and Nick also with service. They immediately got on it using their scanner equipment and obvious knowledge of the problem. A short time later Blaine had determined the problems including the loping which was attributed to the emissions crap as well as possible injector problems. I really appreciate the professionalism and honesty that I received at Thorobred, and only wish that I had gone there first in the beginning. By the way, it only took about 30 minutes and didn't cost me a dime, and I would have gladly paid. That's the difference in competent people who actually care about doing their job ! Thanks to everyone there including John the general manager who took the time to speak with me on this matter unlike the other location. More

I've been doing business with Thorobred for years. I've purchased new vehicles, had body work, vehicle repairs and routine maintenance completed on my vehicles. In addition, I've purchased auto parts and purchased new vehicles, had body work, vehicle repairs and routine maintenance completed on my vehicles. In addition, I've purchased auto parts and tires for my vehicles. I am always greeted within moments of my arrival, provided shuttle service home (if needed) and treated as though they really want to keep me as a long term customer. I am very open about recommending Thorobred to family, friends and business associates. Over the years I've also noticed they are very active in supporting community and charity events. Needless to say, I am a very satisfied and loyal customer. More

I finally found a place I am comfortable taking my car for service. Thanks to my co-worker for recommending Thorobred Chevrolet and Charlie Hughes. Being a female and knows nothing about car issues, I hat for service. Thanks to my co-worker for recommending Thorobred Chevrolet and Charlie Hughes. Being a female and knows nothing about car issues, I hate to be screwed by dealerships. Charlie was wonderful and not rushing. He explained to me what needed to be done with my car. Thanks Charlie. My car is running great again. I would definitely recommend Thorobred Chevrolet and Charlie to my family and friends. More

I go to Thorobred chevy any time I need work done on my vehicles. I was in a wreck a while back and the body shop gave such great service that i kept coming back for oil changes and ac work. Love Holli and vehicles. I was in a wreck a while back and the body shop gave such great service that i kept coming back for oil changes and ac work. Love Holli and Jerri, they treat me great and make me laugh everytime I'm there. They always keep me updated on how my cars are doing and when its time to do other things like tranny flushes and what not. I tell everyone I can to go there. Awesome place. More

Finally retired and in the middle of restoring my Nova SS. The guys at Thorobred's Parts Department have been a great help with tracking down some oddball parts I've needed, and have even found some parts SS. The guys at Thorobred's Parts Department have been a great help with tracking down some oddball parts I've needed, and have even found some parts that list as discontinued, but they still manage to round them up. There is also an new GM engines catalog with some trick engine accessories that they can get, . The Dealership also has a charity car show every Autumn, so hopefully this will be the year I'll have her finished up to enter it in! More

Although I did not purchase my Chevy truck in Arizona I did have to keep up on the maintnance. I googled Chevy dealers closest to me and Thorobred Chevrolet came up. I reviewed what others had to say about did have to keep up on the maintnance. I googled Chevy dealers closest to me and Thorobred Chevrolet came up. I reviewed what others had to say about there experience and decided I would try it based on all the positive feedback I read. I took my Chevy truck in for regular services and had the BEST experience!! The staff is very knowledgible and the service is quick. I did not have to wait long at all and even though it was a rutine check, the service department staff took the time to walk me through every step of my work order to make sure I understood. I still use Thorobred Chevrolet today for any of my Chevy needs. I also refer anyone who ask's about CHEVY to Thorobred Chevrolet and tell them how WONDERFUL I think the staff there are and how much they will enjoy the experience. More

I had a accident and the side of my dodge pick up was damaged from the door to the tail lamp. Scott kept me informed from start to finish. He call me every other day. In the beginning I had many questio damaged from the door to the tail lamp. Scott kept me informed from start to finish. He call me every other day. In the beginning I had many questions about the parts and how the repair would proceed. He explained the process which gave me a lot of confidence Thorobred Chevrolet would do a good job of repairing the damage. The truck looks great! More

As soon as I pulled into the serive bay at the quick lube, Holly had jumped out of her seat and was at my window with her clipboard in hand. She did a thorough inspection of my vehicle and informed me o lube, Holly had jumped out of her seat and was at my window with her clipboard in hand. She did a thorough inspection of my vehicle and informed me of what she saw right away that needed my attention, or would need it soon. She was very helpful, and very informative. I felt well taken care of. The wait was quick, my vehicle was fixed, cleaned, and the price was lower than what was expected. Overall, I am very happy with my experiences with Thorobred, and would highly recommend Holly and her team to friends and family. More

So where do you start with such a horrible experience?? So where do you start with such a horrible experience?? First of all after buying 3 car's from this place you might think the service would be a lit So where do you start with such a horrible experience?? First of all after buying 3 car's from this place you might think the service would be a little better. Well think again. The 3rd car I am speaking of in this review. I bought a Used Truck. The Truck Looked nice from the outside. The Salesman Carl was nice as always. Problem starts with a bent Axle I discovered on the Truck about a month after I got it. Took it in to get it fixed and to my surprised I was accused of doing the damage and also informed the EXTENDED wrranty they sold me would not cover the problem. I had to stand in the showroom and get loud enough for them to finally fix it. Then I have 2 other problems. The power to the truck kept shutting off finally stranding me 2 times. HAd to have it towed. The Passenger window quit working so while they were trying to fix the power problem I had them attempt to fix the window. Once again they informed me my EXTENDED warranty they sold me would not cover these problems. They informed me due to the fact it was NOT a certified GM USED the warranty company denied the claims. So turns out the windows were changed from manual to power somewhere along the lines..they DID NOT inform me of this so again..the EXTNEDED WARRANTY they sold me is USELESS. So now I get to pay them to fix a problem that I have a warranty on...and their attitude is basically OH WELL. SO..PLEASE PLEASE PLEASE..do not buy from these people. DO not take the chance on having this treatment I am getting done to you. They do NOT CARE about you or what is right. They care about getting your money..then standing back with arms folded saying too bad..thats the way it is. I will make it my mission to make sure everyone knows about these crooks. It may have cost me a few hundred this time..but hoepfully this message and all the others I will be posting will get to a few people. And if those people spread the word it make take out a few more people that would have bought from them. So i will trade a few hundred dollars and hopefully make them loose thousands. They are BAD BAD PEOPLE HERE More

I have dealt with this dealership for over 21 years. I have had the same service consultant for all that time, Charlie Hughes. I have my Corvettes serviced there and I would not go anywhere else. Just r have had the same service consultant for all that time, Charlie Hughes. I have my Corvettes serviced there and I would not go anywhere else. Just recently they went out of their way to reimburse me for a battery I had to replace. I bought the battery at Sears but my old one was still under warranty and they showed me how I could get reimbursed for the replacement even though they did not install it. I have also purchased two Corvettes at the dealership. They do not charge a premium like most dealerships, in fact when I bought my last Corvette in 2009 they took $8,000 off of the list price. No hassle or haggle. I could recommend either the sales or service. More