Earnhardt Chrysler Jeep Dodge Ram

So I went to this dealer to look for a new dodge ram 2500 4x4 mega cab, didnt know what color I wanted , or even if i wanted a diesel or gas. when my wife an I found the truck she liked told them we take, s 4x4 mega cab, didnt know what color I wanted , or even if i wanted a diesel or gas. when my wife an I found the truck she liked told them we take, started the whole lets see how we can screw you deal from the salesman. we wanted extras on our truck bedliner,remote start,alarm system, they were only able to get the bedliner in when we bought itand we have to bring it back.so we get ready to leave the saleman tells me they will call to set up appointment for remote start and alarm which is suppose to be all factory oem stuff. 4 days pass no call, so i call ask whats goin on they give me the runaround says someone will call you tomoro to set appointment from service dept.next day comes no call so I call the service dept talk to bill zehman he tells me he just got the wrk order to order the parts for my remote start.. so he tells me he will call me when it comes in. A week an half goes by no call I call the dealerask what is goin on why its taking so long to order parts all i get is the runaround talked to 15 different people all say they are managers.finally the service dept calls me says my parts just came in ok. by this time im so pissed i want to talk to the gm there every time i call he is in a meeting, what a crock of xx. so i talk another manger named gill, this guy is an idiot, he lies to me then i tell him i dont want his equipment because come to find out its not oem equip. so he goes to tell me that he can only give money back to my lender not me. even though I paid an extra 1000.00 dwn for starter and alarm. so now that had my for a whole day to install equipment they tell my wife they only need it for 3-5 hrs. she leaves it there at 9:30am they call her at 4:00pm to tell her it wont be done. stupid people running this circus. I told her to go get trk dont care if its done, I called and yelled at them again by time she got there it was done.....huh go figure right...now i got my truck back theres a problem with it shifting. had to take it to another dealer found out they messed up the program software when they did my remote start and alarm system. other dodge dealer had to reflash truck to make it work again properly. earnhardt dodge has the worse customer service I have ever seen. More

Michael Harding was a great salesman that made a great deal for me. He was patient with all of my questions and even went in on his day off to finish the deal. I am now driving and loving my new Jeep Patr deal for me. He was patient with all of my questions and even went in on his day off to finish the deal. I am now driving and loving my new Jeep Patriot. More

I have purchased several new vehicles from eranhart Dodge I have purchased several new vehicles from eranhart Dodge and Ford . My latest experiance with them has been very bad. After trading in a vechicle I I have purchased several new vehicles from eranhart Dodge and Ford . My latest experiance with them has been very bad. After trading in a vechicle I purchased from them I have been waiting for months to have my gap insurce refund sent to me. All I get is the runaround after following all of ther instructions. I will never buy another vehicle from any of ther dealerships . More

I went to this dealer to look at a new truck and after finding one I really liked I decided to buy, that's when the games began. This is the worst display of customer service I had ever seen, these pranks finding one I really liked I decided to buy, that's when the games began. This is the worst display of customer service I had ever seen, these pranksters can take their big red marker and shove it where the sun don't shine. In the meantime I will enjoy my new truck purchased across town. Because of this experience I have even stopped using their service department and won't go back. More

I dealt with Carlos Mawcinitt who didn't pressue me even though I told him I wasn't buying that day. He showed my what I needed and was friendly the whole time. I came back and bought the next day. Good though I told him I wasn't buying that day. He showed my what I needed and was friendly the whole time. I came back and bought the next day. Good Job guys!. Well this review is too short, so I am going to ramble with one more sentence. Thanks. More

2010 jeep wrangler recall for brake lines.Called service dept.for an appointment.Service Rep.told me to bring my jeep in at 8am 09/11/10. When I arrived,I was told that they would have to order the parts. I dept.for an appointment.Service Rep.told me to bring my jeep in at 8am 09/11/10. When I arrived,I was told that they would have to order the parts. I am now looking for a jeep dealer in the east valley to do the work. What awaste of a saturday morning. More

I was looking for a new challenger and my friend bought one from Earnhardt last year and he had nothing but good to say about the deal he made. When I went there and saw the new and 1 used i asked why som one from Earnhardt last year and he had nothing but good to say about the deal he made. When I went there and saw the new and 1 used i asked why some one traded it in already and Mr horn said because they just had a baby and wanted a 4 door, they traded it in on a Charger RT. Nice thing was the original owner even gave earnhardt permission to contact them about the car, and i did. This person was explaining all about the service that was performed on the car, the custom stuff done at the dealer, the trade in allowance given and the most important part was the loyalty status they have with this dealer, this was their 3rd car purchased there. I bought my first Challenger RT and what a deal i ended up with. I definitely would tell anybody looking for a car or truck to go here Martin H. More

Earnhardt Dodge has been our family car center 5 years running. I purchased 3 vehicles here in the last 18 months and every visit i left a happy camper. Buying a vehicle can be more a headache than a running. I purchased 3 vehicles here in the last 18 months and every visit i left a happy camper. Buying a vehicle can be more a headache than a pleasure, but Earnhardt Dodge of Mesa, Arizona makes your car or truck buying experience a pleasant one to say the least. Not only did I get the best deal on a Dodge truck, I got the Earnhardt experience that they're known for, quality or product and service and a no hassle no bull purchase. I highly suggest anyone who wants nothing less than the Best car buying experience, buy from Earnhardt Dodge of mesa Arizona, a friendly and family friendly experience. More

I was considering purchasing a 1998 Jeep Grand Cherokee with 100,000 miles and took it to me assessed. I asked ahead of time from Bill Zeman as well as his assitant that they spare no expense and find any with 100,000 miles and took it to me assessed. I asked ahead of time from Bill Zeman as well as his assitant that they spare no expense and find any damaged parts that might need replacing or serviced so that I understand the *actual price* of the vehicle. I made an appointment for 2:00pm. I arrived on time, Bill was out to lunch. 15 minutes later, the vehicle was taken for the assessment. 45 minutes later, I received a, "Wow, you should buy that car, there's nothing wrong with it!" from Bill Zeman, service manager. Funny thing was that the owner had told and showed me a broken/disconnected sway bar linking (suspension) which was audible and obvious, a broken seal/bearing in a U-Joint in the front Right axle which was also audible and obvious, as well as a transmission-area leak which was dripping when I drove it in! The excuse was the car had low miles (100,000), they don't usually check the four-wheel drive system at all, and they noticed the low transmission fluid and topped it off, but did not connect that with the leak or any potential problem. Aaron the service person verbalized this with me and the manager. More

Purchased 2006 Chrylser Pacifica. Sales rep Thomas did a great job with negotiation then totally dropped the ball on follow-up adjustments. DEaler had car for over a week and when it came time for pickup on great job with negotiation then totally dropped the ball on follow-up adjustments. DEaler had car for over a week and when it came time for pickup only half the checklist had been taken care of. Accessories manager Robert Taylor spent more time pointing fingers and placing blame elsewhere for screwups in ordering parts than in expending the energy to do the job right to begin with. Thomas and his manager Gerry intervened to 'mediate' - this led to an offer to not only refund still-uninstalled parts cost but to install those same parts gratis. Check with parts finds Thomas never ordered parts as he claimed. Only received the refund, and now Thomas and Gerry do not repond to inquiries on replacement installation. Avoid them if you're looking for thorough follow-up and competent service on delivery of a new vehicle. More