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Earnhardt Chrysler Jeep Dodge Ram

Gilbert, AZ

4.7
1,215 Reviews
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1521 East Drivers Way

Gilbert, AZ

85297

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Showing 1,215 reviews

January 28, 2023

We were attended to quickly. Our salesperson was very nice and had much experience in his field. We drove out in a new 2023 vehicle and are happy with our purchase! More

by tbilly_hdz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Parker
Jan 30, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Congratulations on your new ride & welcome to the family! We're so proud of our team for delivering an excellent experience! Regards, Victoria Smith Victoria.Smith@earnhardt.com

January 27, 2023

This review is going to be a bit lengthy because I think its important to give the full prospective when reviewing a business, especially since it could affect that business. You as the consumer will have t More

by waldonscotta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Stricklin
Jan 27, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Scott, We appreciate you taking the time to write such a detailed review, but we noticed that there were a few missing details. We too believe in offering a full perspective and wanted to take the time to provide a detailed response. We will try to address your concerns in the order that you mentioned them. In regards to your original concern of an oil pan leak, which Christian Brothers said that they did not have the equipment to repair, the repair was completed with a new gasket and socket wrench here at our facility. The second concern you mentioned was a discrepancy in the remaining brake pad measurement in MM that we had notated vs. what Christian Brothers told you. We take measurements with hand-held gauges and measure from the pad edge to the pad sensor and are confident in and stand behind our original sensor-to-edge measurement. We will always provide photos and physical proof of any part/parts replaced when asked. As for your third concern, regarding the wheel studs on your vehicle, when removing your wheels to perform the brake service, 2 wheel studs broke. These studs along with the remaining studs on all 4 hubs, were measured and confirmed to be stretched due to the wheel lugs being over-torqued during a prior installation at your preferred service center. The remaining factory rings that you mentioned, were present and creating another issue. When aftermarket wheels are installed the factory rings/washers must be removed in order to maintain proper wheel seat and lug torque. When the rings are not removed, over-torquing is often the result, subsequently, the lug can loosen due to movement in the wheel over time. This is why we sent you a YouTube video link, that describes this issue in great detail. The recommendation was then and is currently, that you replace all remaining compromised studs. To address your fourth concern about tire tread depth, we use a hand-held tread depth gauge and the measurement is taken from the lowest point on the top of the tire tread. When you mentioned the measurement we provided was different than that of Christian Brothers, we offered to send you photos to confirm the measurement accuracy. We are absolutely committed to honesty and transparency in our business and do truly hope that this lengthy response will offer further context to your review. Regards, The Earnhardt CDJR Management Team

January 26, 2023

I took my Dodge Charger in for and oil change Jan 25, 2023. Burt handled my service request. I was in and out in just over 1 hour. When Burt found out there a billing mistake, he quickly corrected it. More

by jimnowicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Burt Johnson
Jan 27, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you, Jim! We're so glad to hear Burt ensured your Charger was taken care of. Visit us again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 23, 2023

i have purchased 3 new trucks from them, but now i am looking for a new 2500 ram big horn and have talked to 3 of there salesman on the phone and told them what i was looking for, this has been over a 3 More

by rhuyard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Carranza, Jay Johnson, Steve Arey
Jan 24, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

We appreciate both your business and your feedback. You asked us to reach out to you once there was 0% APR financing available on a RAM 2500HD. Since then, this incentive has not been offered by RAM, which is why we haven't reached out to you. I will be contacting you shortly to discuss this further. Regards, Ron Pfaff ronald.pfaff@earnhardt.com

January 14, 2023

I've been doing business with Earnhardt for about 25 years now. Every time I'm there, with the exception of on single solitary time, it is a pleasurable experience. The one time wasn't even their fault, More

by EJDD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Smith
Jan 16, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for always choosing us! We look forward to many more excellent experiences. Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 11, 2023

Everyone was so helpful. The experience was relaxing and quick. I would gladly recommend this dealership. More

by Betty Boop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy Estrada
Jan 13, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for your stars and recommendation! We're so happy to hear our team provided you with the 5-star visit you deserve. Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 02, 2023

Great customer service. They were able to get me in quick and into a rental in less than 30 min. More

by azlambone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy-Advisor
Jan 03, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

We are glad that you had a quick and easy service visit! Can't wait to see you again! Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 01, 2023

Thay worked with me and did a great job with no pressure to buy and gave me a great price More

by caljohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ and Justin Muhrenberg
Jan 03, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

We are so happy that you had a seamless car-buying experience! Can't wait to see you again! Regards, Victoria Smith Victoria.Smith@earnhardt.com

December 29, 2022

This dealership is hands down the best I have ever seen. From selection to service to a great deal and to having an easy process I would say there is no competition to earnhardt. More

by Jay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan in sales and Jose .
Dec 30, 2022 -

Earnhardt Chrysler Jeep Dodge Ram responded

Jay, we are so happy that you had a seamless experience! Your business and time are much appreciated! We look forward to working with you again! Regards, Victoria Smith Victoria.Smith@earnhardt.com

December 28, 2022

Great service! Dropped our truck off and got it back the same day! Highly recommend! More

by Deb
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
Dec 28, 2022 -

Deb responded

Thank you for another great experience having our truck serviced!

Dec 28, 2022 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Deb, we are so happy that you had a quick and easy service visit! We look forward to working with you again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

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