Earnhardt Chrysler Jeep Dodge Ram

Shame on Earnhardt Jeep Service department. Please share this story with all of those in the East valley you care about. If you are part of the Public Safety family please beware. Earnhardt Please share this story with all of those in the East valley you care about. If you are part of the Public Safety family please beware. Earnhardt Jeep advertise they appreciate and honor first responders, but I have experienced the complete opposite. Earnhardt Jeep service department failed to properly diagnosis and repair my Jeep which led to catastrophic damage requiring a complete replacement of my motor at around 73,000 miles. I took my Jeep in for service due to hesitation/stalling and a vibration. Diagnosis was #3 intake rocker and tappet damaged and destroyed the cam lobe and broken motor mounts. Parts replaced: Camshaft-intake, Gasket-cylinder head cover, Gasket plenum, Arm valve, Tappet, valve lash, Hose-PCV, Engine Mounts. 8 weeks later I take my Jeep in again for the exact same thing. Diagnosis: During inspection found cylinder #3 (AGAIN), and #5 (this time) with damaged intake rockers and camshaft. Rockers are dark in color, almost as if they are burnt/oil starved. Further inspection found that the exhaust rockers, which provide the lubrication for both the exhaust and intake camshaft, are full of fibers preventing the lubrication process. Removed oil filter and found “THE OIL FILTER IS SOURCE OF THE FIBERS”. Due to the catastrophic damage the entire motor needed to be replaced costing over $10,000 and they weren’t covering it under my LIFETIME MAXCARE WARRANTY. The Earnhardt service manager stated that I needed to talk to Valvoline because it was their aftermarket filter that caused the damage. Never acknowledging or taking accountability for the failed original repair 8 weeks earlier of course. I worked my way up the chain of command at Valvoline and the area manager went to speak with the Earnhardt service manager. The Earnhardt service manager told the Valvoline area manager the filter was of the wrong size (too long) and the filament came apart from the oil filter and led to the engine valves failing. The Valvoline area manager sent the filter to be tested at Champion Laboratories and returned with the following results: The filter is completely intact and dimensionally correct, there was no evidence of excessive pressure or of an interference fit, and the filter fit properly into the original manufacturers oil filter housing. I take the results of the lab test back to Earnhardt expecting them to take accountability for their misdiagnosis, failure to properly repair the original problem, and honor the Lifetime Maxcare warranty, but they doubled down on their lack of integrity. Now, they have decided to change their reason for denial to claim the damage is now caused by an “outside influence in the form of a foreign fibrous material not manufacturers defect.” This, I can only assume, is because a denial of a warranty claim based solely on the use of an aftermarket part, that has been disproven to be the cause of a problem, is a violation of the Magnuson-Moss Warranty Act. The Earnhardt service department has demonstrated to me a complete lack of integrity, competence, and compassion. They quote Tex Earnhardt on their website as saying, “Treat everyone the way you would treat your mama!” If they treat their Mama’s this way they should be ashamed of themselves. More

Always a great experience when I bring our vehicles in for service. Thank you to Randy, Terry and Donnie for taking care of our vehicles as if they are their own. for service. Thank you to Randy, Terry and Donnie for taking care of our vehicles as if they are their own. More

Tammy helped make my visit to the dealership this morning a smooth and relaxing experience. I needed a few extras on top of an oil change and she was on top of the entire thing. She kept me informed via text a smooth and relaxing experience. I needed a few extras on top of an oil change and she was on top of the entire thing. She kept me informed via text throughout the whole process. Very professional! Great job! More

Jay Lay was very accommodating and went the extra mile to make sure I was please and happy with my purchase. make sure I was please and happy with my purchase. More

Allen Clark is thorough and helpful…. the facility is clean and the guys in parts are always helpful as is most of the staff I have met the facility is clean and the guys in parts are always helpful as is most of the staff I have met More

Thanks for getting my Rubicon back on the road so quickly. Other dealership service areas in the Phoenix Metro Area have fallen down on the job performing simple services on my Jeep. You guys got i quickly. Other dealership service areas in the Phoenix Metro Area have fallen down on the job performing simple services on my Jeep. You guys got it done....like you know what you are doing. In today's world of unpredictable customer service and staffing issues...I for one appreciate the attention you gave me and WILL return. Thanks again. More

Kenny and Brian have always taken car of my vehicles. I trust their honesty and judgement. I trust their honesty and judgement. More

Tiana & Josh took excellent care of me from the time drove in to the time I picked my car up. Was done in half the promised time. The best part work and parts were covered under warranty drove in to the time I picked my car up. Was done in half the promised time. The best part work and parts were covered under warranty More

We purchased a 2022 Jeep Grand Cherokee Overland. We found the vehicle on the Jeep site by searching the new inventory and saw that it was in transit. We called to sales department and were connect We found the vehicle on the Jeep site by searching the new inventory and saw that it was in transit. We called to sales department and were connected with Rudy Estrada who has been wonderful to deal with. We requested an out-the-door price for the vehicle which he texted shortly but contained some dealer value added features. After a quick phone call, the dealer features were removed, and the new quote was texted to us. Earnhardt does not value trade-ins until the new vehicle arrives due the volatile nature of the used car market these days. Rudy sent us the shipping manifest which showed the vehicle was scheduled to arrive in AZ by rail in 2-3 weeks. He contacted us several times with status updates. Once the new vehicle was at the dealership, Earnhardt valued our trade-in from pictures and information we provided. It was somewhat less than a competing offer from CarMax but the Earnhardt offer was firm and the CarMax offer required an appraisal inspection. We accepted Earnhardt's offer after they raised it. Rudy welcomed us to the dealership and after a brief test drive to buying process began. It could not have gone smoother. Ken in finance gave us the obligatory extended warranty pitch, which was informative but not high pressure. When we told him we weren't interested, he moved on to complete the sale. We highly recommend Earnhardt. More

Chris took fabulous care of us and we're beyond thrilled with our new Rubicon! We weren't planning on buying right away, but since he was able to do extra research for us and locate the perfect vehicle (abo with our new Rubicon! We weren't planning on buying right away, but since he was able to do extra research for us and locate the perfect vehicle (about to arrive within days), we went for it. I highly recommend this dealership and our salesperson Chris. More