Earnhardt Chrysler Jeep Dodge Ram

I purchased my vehicle from this dealership in February 2024 — a \$47K purchase. I even recommended someone who made a \$55K purchase here in May 2024. Since then, I’ve been commuting nearly an hour each w 2024 — a \$47K purchase. I even recommended someone who made a \$55K purchase here in May 2024. Since then, I’ve been commuting nearly an hour each way to this location for all my services, keeping everything “in-house.” For my third service appointment (oil change, tire rotation, and new filters — totaling over \$200), I arrived at 8 AM as scheduled. I was informed their system was down due to no internet, but I was told it should be back within an hour. **Side note:** While I waited in the lobby, I overheard an employee telling another customer that they had regained access to the system within that hour, confirming the information I had received. The estimated wait time for my oil change was up to 3 hours. I chose to be patient and understanding, especially after driving nearly an hour to get there. Once the service was complete, I was directed to a young female cashier to pay. I handed her my card, and without even attempting to run it, she immediately asked if she could photocopy it because the payment machine was down. At no point did she try to process the payment first. I was visibly uncomfortable, and only then did she offer an alternative: “Unless you have cash, I can take that.” I asked if there was another way to pay, such as Zelle, and she said no. When I asked if she had been doing this with all other customers, she said yes. She repeated several times that they had a shredder and would shred the card copy as soon as the payment was processed. She then suggested writing the card information on a piece of paper instead if that made me more comfortable, but again said it would be shredded. Pretty ridiculous, right? I came in for an oil change — not to have my personal information and money put at risk. I reluctantly told her to proceed with whatever process she had been using, since I did not have cash on me. She ended up photocopying the card because, in her words, “That’s what I’ve been doing with everyone.” I got into my vehicle and immediately froze my card. Within about five minutes, I received two payment attempt notifications from my bank — after I had already left. Keep in mind, she never attempted to process the payment while I was standing at the counter. Now she had a copy of my card and was attempting to charge it. For those unaware, some printers retain records of scanned documents, meaning a photocopy of my card could potentially still be accessible. Writing it down on paper isn’t much safer either. After receiving the declined charge notifications, I unfroze my card. A few minutes later, I received a call saying the payment wasn’t going through. I explained that I had frozen the card due to security concerns and had just reactivated it after seeing the charge attempts. Shortly after, the full charge appeared as pending. Given the circumstances, I was forced to close my account, request a new card, and now have to wait 5–7 business days to receive it. Dealership services are already overpriced, but I didn’t expect to leave feeling financially vulnerable. I was forced to close my account due to security risks and order a new card, which I now have to wait 5–7 business days to receive in the mail. Services at dealerships are already overpriced, but I didn’t come to have more money taken out of my pocket. **Another side note:** The individual I referred — who made a \$55K purchase — also experienced a two-hour wait for a scheduled oil change, further reflecting this dealership’s ongoing service inefficiencies. I no longer trust this dealership and won’t be recommending them anymore. Service is overpriced, inconvenient, and payment security is clearly not a priority here. More

I purchased very nice 2025 Willys from Mike Barnes- my sales guy. He did a great job of walking me through the process and answering all my questions. Mike often checked to see if I had any questions ab sales guy. He did a great job of walking me through the process and answering all my questions. Mike often checked to see if I had any questions about my purchase and asked how else they could earn my business. He was personable, likable and I felt comfortable conducting business with Mike. My experience overall with Earnhardt was very warm. @Earnhardt! Please bring on more like Mike! Great Customer Service! More

Great time with the sales folks , went easy again , yes again , first vehicle and the second was very smooth . Thank you for everything. again , first vehicle and the second was very smooth . Thank you for everything. More

Friendly, professional dealership with excellent service, honest sales, and a genuine focus on customer satisfaction. honest sales, and a genuine focus on customer satisfaction. More

Sean was very easy to work with, knowledgeable on the vehicle I was looking to purchase and I never felt pressured, as with past buying experiences I have had. Earnhardt dealerships all around have bee vehicle I was looking to purchase and I never felt pressured, as with past buying experiences I have had. Earnhardt dealerships all around have been a great experience. Sean represents Earnhardt dealership in a professional manner, and they are lucky to have him on their team. More

I was looking for a sedan something that I am used to , been looking for about a month. Andy who was the salesperson helped me find exactly what I was looking for , I had a Volkswagen Jetta 2010 and needed been looking for about a month. Andy who was the salesperson helped me find exactly what I was looking for , I had a Volkswagen Jetta 2010 and needed an upgrade. It was my first time buying a car from a dealership and he made the experience amazing , I felt comfortable , and great customer service. I left with a 2020 Volkswagen Passat I love it ! I couldn’t have asked for anything better , definitely recommend Andy More

I had a great experience working with Sean as my car salesman! He really listened to exactly what I was looking for in a vehicle and sent me several options that fit perfectly within my price point. He salesman! He really listened to exactly what I was looking for in a vehicle and sent me several options that fit perfectly within my price point. He made the car buying process incredibly easy and stress-free. Sean coordinated everything with finance ahead of time, so when I arrived, the keys were ready and all I had to do was sign the paperwork! He is amazing at what he does—professional, efficient, and genuinely cares about his customers. Highly recommend working with him! More

I have purchased several cars from Sean and he has also helped me with making sure they are serviced correctly, whenever I need to have them maintained. If you are in the market for a new or used vehicle helped me with making sure they are serviced correctly, whenever I need to have them maintained. If you are in the market for a new or used vehicle and are looking for someone you can trust, I would strongly recommend that you reach out to him. More

Sean delivers customer-centric service! He is a great listener, was quick to provide options that catered to my needs. He ensured that my whole purchasing experience was smooth, easy and ef He is a great listener, was quick to provide options that catered to my needs. He ensured that my whole purchasing experience was smooth, easy and efficient. I recommend him to everyone I know 😀 More

Sean helped my daughter get into first new Jeep Grand Cherokee. He was very patient and worked up an amazing deal she couldn't pass up!! He's very professional and took the time to really explain the who Cherokee. He was very patient and worked up an amazing deal she couldn't pass up!! He's very professional and took the time to really explain the whole process.. He took very good care of her and will always be our go to guy!! Thank you for everything Sean.. We really appreciate you and all that you do.. More