Earnhardt Chrysler Jeep Dodge Ram

I have a brand new 2020 RAM 1500 Laramie that has now left the dealer un-safe to drive not once, but twice. First, my fiancé was on the side of the road after picking up the vehicle from service, and now left the dealer un-safe to drive not once, but twice. First, my fiancé was on the side of the road after picking up the vehicle from service, and now once again my truck is undriveable after picking up from service for the second time. I am just lucky I was close to home when the air started leaking out of a different tire, which is the same reason she was left on the side of the road the night before. Earnhardt's service department is unfriendly, unprofessional, and horrible, if you can actually get someone to answer the phone. They are either dealing with unserviceable parts or the technicians are incompetent. Either way paying for a $50,000+ vehicle, purchasing additional aftermarket parts to be installed, and it being sent out twice unsafe to drive is completely intolerable. I have 10 times more miles on my vehicle going back and forth to the dealership for service issues than I bought the truck with, and now again it needs to go back. This is completely unacceptable. Plus, I bought the complete care package for this truck which from my understanding provides me with a loaner car whenever my truck is in the shop. When my truck was towed back to service after having the new wheels and tires installed, they told my fiancé they could not give her a loaner, because Chrysler did not approve the release of a loaner for certain circumstances. Complete care, my xxx. Jason Southerland (inventory manager) and Ignacio (nacho) on the sales team were outstanding, I highly recommend them. As for the service department, I would take your vehicle elsewhere. Luke Morris, the parts & service director, walked us out to the truck to go over the repair following the add on install issue, which no one had done the first time we picked up, and had told us everything checked out and the truck was ready. Unfortunately, the truck was not 100% and now we have another flat tire, and need yet another repair, at a dealer 62 miles away that cannot be safely driven. Calls to the service department are not answered, voicemails left for the service/part director are unanswered. I am not confident bring my vehicle back for their technicians to fix, they failed on the preliminary install, failed again when it was brought back in, third time is the charm... I highly doubt it. Stay away from this service department. More

I wanted to say that Earnhardt CJDRD was first class! We were very pleased with the service and confidence that sales and finance department gave us. Kenny Parker was outstanding and friendly with a no nons were very pleased with the service and confidence that sales and finance department gave us. Kenny Parker was outstanding and friendly with a no nonsense attitude. Kudos to the entire Earnhardt Team! More

I just want to say what an AWESOME experience it has been AGAIN at Earnhardt Dodge. This is the only place we go and will only go. Charlotte Price is amazing, friendly, knowledgeable and honest person. AGAIN at Earnhardt Dodge. This is the only place we go and will only go. Charlotte Price is amazing, friendly, knowledgeable and honest person. Thank you Earnhardts and Charlotte More

worked with cj in sales, very helpful! BOUGHT A USED CHEVY 2018 EQUINOX AT EARNHARDT DODGE, CJ IN SALES WAS VERY HELPFUL AND UNDERSTANDING, SUPER NICE LISTEN TO EVERYTHING I ASKED FOR. HE J BOUGHT A USED CHEVY 2018 EQUINOX AT EARNHARDT DODGE, CJ IN SALES WAS VERY HELPFUL AND UNDERSTANDING, SUPER NICE LISTEN TO EVERYTHING I ASKED FOR. HE JUMPED THROUGH HOOPS FOR ME WHICH I APPRECIATE SO MUCH!!! GO TO CJ IF YOU EVER WANT TO BUY A CAR!! More

Fantastic Service! I brought my truck in for a check engine light and an oil change. Dropped off on Saturday. Received a diagnosis on Monday. Fixed and serviced. Pic I brought my truck in for a check engine light and an oil change. Dropped off on Saturday. Received a diagnosis on Monday. Fixed and serviced. Picked up on Tuesday. Great customer service. More

CJ Laskovitch and the team at Earnhardt CDJR were absolutely extraordinary. CJ was kind enough to bring the Jeep, we were after, to our house for a test drive. He was very professional, patient and c absolutely extraordinary. CJ was kind enough to bring the Jeep, we were after, to our house for a test drive. He was very professional, patient and conscientious about social distancing due to COVID. He listened to every question we had and worked quickly to get answers if he couldn’t confirm anything himself. None of our time was wasted and we are very happy with the Jeep buying experience at Earnhardt. Highly recommended. More

I brought my wife's car in for Service. Courtney was my Service Provider. She was very Peasant, very Professional and Knowledgeable. Great Experience. Thanks Service Provider. She was very Peasant, very Professional and Knowledgeable. Great Experience. Thanks More

At Earnhardt Jeep, I always deal with a knowledgeable advisor who strives to provide the most appropriate and cost effective service solution to my particular service problem. Tammy lived up to my expect advisor who strives to provide the most appropriate and cost effective service solution to my particular service problem. Tammy lived up to my expectations in every respect. I have purchased my last two Jeeps from Earnhardt and service providers like Tammy are a large part of the reason I have returned there to purchase my cars. I highly recommend the Earnhardt service team. More

Derwin, was a great guy and was willing to work with me. It y'all need a new truck he is the guy to go to!! Thank ya sir!! It y'all need a new truck he is the guy to go to!! Thank ya sir!! More

I had a great experience purchasing our new Jeep Truck. They were patient, worked with me, and very polite. I felt like I got a fair deal They were patient, worked with me, and very polite. I felt like I got a fair deal More