Earnhardt Chrysler Jeep Dodge Ram

This is the first car that I bought that I own This is the first car that I bought that I own myself, the other car was a lease from Volkswagen across the street and both are owned by Earnhart This is the first car that I bought that I own myself, the other car was a lease from Volkswagen across the street and both are owned by Earnhart. Both dealerships are great but Jeep has earned my respect and business everything promised when I bought the Jeep renegade was done and have no problems with the car. Sean was the first person to ask if I needed help and all I wanted to do was a test drive and wanted no hassle doing that. He is the only one that wasn’t pushy with me with my lease being up I was looking for cars and had sales people ask me what I dislike about my car and all the cons to it. Sean exceed my expectations with buying a car and knowing people have bad experience and when I was looking for cars it was hair pulling to just drive a car without having to answer a ton of questions and actually not getting any phone calls every like some other places I test drive. it was truly easy buying the car, I expect it to be more of a struggle to buy one. I am young for my age and most people that I talk to always feel like I am talked down and not taken serious but Sean wasn’t like that he treated me extremely well, when I first test drove the car he told me that I won’t get spammed with phone calls by him and it was true which is huge. I enjoy driving the Jeep renegade 2018 latitude and having Joey and Nick help me out if there are ever any problems fix them fast and glad I choose this dealership here. Carrie was able to ordered multiple parts that ended up being scratch while shipping after the third one she was finally able to get a good pair for my car and said she went and got it and hide it inside her office. I have even taken it off roading frequently and surprising the place I go to I haven’t gotten stuck I know the trail is easy/medium difficulty for it but I honestly though I would have gotten stuck in the deep sand. When the trail has holes deeper then your tires I can choose a path and avoid have the path and choose a better line and able to keep changing it to avoid certain parts, I have scraped underneath the plastic black guard which is fine since I take it off roads and hardly noticeable. You will need a spotter to guide you down. It is funny to see the razors RZR and UTV and not one would wave at me after passing 20 of them with a surprised look as I drove past at the end of the trail that was the best thing that has happened so far. More

Jeep Purchase Purchased a Jeep Grand Cherokee Limited X from Derwin Edwards, very patient and professional. Best purchase experience I have ever had, will purchase Purchased a Jeep Grand Cherokee Limited X from Derwin Edwards, very patient and professional. Best purchase experience I have ever had, will purchase again in the future More

2 month struggle and no vehicle After two months of misinformation and lack of communication with Earnhardt Chrysler Gilbert we still did not get our promised 2020 Pacifica Hybrid. After two months of misinformation and lack of communication with Earnhardt Chrysler Gilbert we still did not get our promised 2020 Pacifica Hybrid. We were told by several employees, after making a cash deposit in early November, that the vehicle was “in transit”. After several failed delivery dates we spoke with Mr. Garcia, a sales manager, but nothing progressed and many texts and phone calls were not even returned. After two full months passed (early January, 2020) we decided to get our deposit money back and go elsewhere. In one afternoon (January 9) at a non Earnhardt dealership (Courtesy CDJR in Mesa, AZ) we walked out with our desired Pacifica Hybrid. It was the second negative issue this fall with an Earnhardt dealership (Earnhardt Cadillac Gilbert) so we should have known better. Needless to say we will not be doing any further business with any Earnhardt related entities. More

An example of Professionalism The 30 minute drive to Earnhardt's versus the service shop was the definitely the right decision. The quality of work was great, but the service by th The 30 minute drive to Earnhardt's versus the service shop was the definitely the right decision. The quality of work was great, but the service by the Earnhardt professionals was best in class. From the check in experience to the updates through out was just awesome. I will definitely be back. Thank you! More

Service Advisor is amazing I have not had good luck in the past. This all changed with Tiana Dela Cruz. She is by far the most detailed and attentive Advisor I have ever felt wi I have not had good luck in the past. This all changed with Tiana Dela Cruz. She is by far the most detailed and attentive Advisor I have ever felt with. Through many dealers I have been too in AZ. This was the best experience possible. I am disabled and Tiana made sure my Truck was pulled up front even before I arrived. The extra steps by Tiana served to prove people actually care. Hooray for your hire of Tiana. She is the Gold Star of Earnhardt CJD. More

Professional and courteous service. Mike Reilly was our sales Rep when we purchased our 2500 Ram truck on New Years Day. He was awesome! He was very professional and helpful and made th Mike Reilly was our sales Rep when we purchased our 2500 Ram truck on New Years Day. He was awesome! He was very professional and helpful and made the process easy and comfortable. This dealership is fortunate to have someone of his caliber on their staff. Tom Leeper was also very pleasant to deal with and very helpful. More

Dead Battery Service Josh Strickland at Earnhardt Chrysler Jeep Dodge and Ram has always taken care of me and my 2004Dodge Ram. I had a Dead Battery and Josh got me in and Josh Strickland at Earnhardt Chrysler Jeep Dodge and Ram has always taken care of me and my 2004Dodge Ram. I had a Dead Battery and Josh got me in and out in an acceptable amount of time. Josh is courteous, knowledgeable, polite, and timely. I will ALWAYS have my pickup serviced at Earnhardt's. Also, Marvin in the waiting area is incredible and a tremendous asset to Earnhardt's. Definitely, makes the waiting process painless and pleasant. More

Courtney at Earnhardt was so incredibly helpful. We will always come to Earnhardt for our Jeep and Ram maintenance, and for future vehicle purchases as well. You have an amazing team at Earnhardt, and Court always come to Earnhardt for our Jeep and Ram maintenance, and for future vehicle purchases as well. You have an amazing team at Earnhardt, and Courtney truly stands out. More

Great service writer Amanda at Earnhardt Dodge, Chrysler, Jeep in Gilbert, AZ! Stopped in for an express oil change and it was done in a fast and efficient way. Jeep in Gilbert, AZ! Stopped in for an express oil change and it was done in a fast and efficient way. More

I bought my Jeep from Courtesy but brought it to Earnhardt for a major concern I was having. I bought a brand new 2019 Jeep Wrangler Unlimited Sport S (JLU). I loved every minute of driving it until Earnhardt for a major concern I was having. I bought a brand new 2019 Jeep Wrangler Unlimited Sport S (JLU). I loved every minute of driving it until at about 1k miles every time I start my Jeep at the beginning of the day or any time it’s been sitting more than a few hours and shift into any gear (automatic 8 speed trans) it makes a loud clunking noise and a small jolt. I expressed these concerns to service advisor Brandon and he claimed it was normal operation and that the rear drive shaft is engaging causing it to make a loud clunk, on a Jeep who currently 3,662 miles. I insisted on finding a Jeep of the same exact build as mine to prove that the noise was not consistent upon all Jeeps of my model. The stock Jeep on Earnhardt’s lot upon a cold start up made no noise, as my Jeep once did, when shifted into gear (as supposed to) I receive a call from Brandon at 5:12 PM stating my car was finished. I went to the dealership and he stated nothing was wrong the technician looked at it the softwares were updated its good to go. The noise still not being identified and fixed he said “what do you want me to do for you chandler?” I had arrived 45 minutes prior to the Service Department closing and requested to speak to the manager in which I was denied over the phone and I saw pass me multiple times. My concerns were not brought to his attention before Brandon informed me they were closed and they would not pay for my rental car passed today because my Jeep is fine. I then went into to speak with Jay Underwood who tried to convince me that this is normal operation for a cold Jeep the trans oil would need to heat up, but the noise could not be duplicated on their cold Jeep. He told me to start a lot of every time in which I have already done and that they would call me sometime next week (obviously of not major concern to them). I felt like me and my Jeep were a huge burden to everyone there and they wanted me out instead of trying to resolve a major issue. I would never recommend buying or servicing your cars anywhere near a dealership with the Earnhardt name. Stay far far away. Terrible experience, they do not want to fix the underlying issue at their own cost so they are pushing me away until my issue becomes larger and there is no warranty coverage. More