Earnhardt Chrysler Jeep Dodge Ram

I bought my Jeep from Courtesy but brought it to Earnhardt for a major concern I was having. I bought a brand new 2019 Jeep Wrangler Unlimited Sport S (JLU). I loved every minute of driving it until Earnhardt for a major concern I was having. I bought a brand new 2019 Jeep Wrangler Unlimited Sport S (JLU). I loved every minute of driving it until at about 1k miles every time I start my Jeep at the beginning of the day or any time it’s been sitting more than a few hours and shift into any gear (automatic 8 speed trans) it makes a loud clunking noise and a small jolt. I expressed these concerns to service advisor Brandon and he claimed it was normal operation and that the rear drive shaft is engaging causing it to make a loud clunk, on a Jeep who currently 3,662 miles. I insisted on finding a Jeep of the same exact build as mine to prove that the noise was not consistent upon all Jeeps of my model. The stock Jeep on Earnhardt’s lot upon a cold start up made no noise, as my Jeep once did, when shifted into gear (as supposed to) I receive a call from Brandon at 5:12 PM stating my car was finished. I went to the dealership and he stated nothing was wrong the technician looked at it the softwares were updated its good to go. The noise still not being identified and fixed he said “what do you want me to do for you chandler?” I had arrived 45 minutes prior to the Service Department closing and requested to speak to the manager in which I was denied over the phone and I saw pass me multiple times. My concerns were not brought to his attention before Brandon informed me they were closed and they would not pay for my rental car passed today because my Jeep is fine. I then went into to speak with Jay Underwood who tried to convince me that this is normal operation for a cold Jeep the trans oil would need to heat up, but the noise could not be duplicated on their cold Jeep. He told me to start a lot of every time in which I have already done and that they would call me sometime next week (obviously of not major concern to them). I felt like me and my Jeep were a huge burden to everyone there and they wanted me out instead of trying to resolve a major issue. I would never recommend buying or servicing your cars anywhere near a dealership with the Earnhardt name. Stay far far away. Terrible experience, they do not want to fix the underlying issue at their own cost so they are pushing me away until my issue becomes larger and there is no warranty coverage. More

Great Service Writer Rose Serna We now have 2 Jeeps and both are serviced by Earnhardt. We trust Rose Serna for honest and great communication as our cars are being serviced. She' We now have 2 Jeeps and both are serviced by Earnhardt. We trust Rose Serna for honest and great communication as our cars are being serviced. She's amazing with so many years of being in the Service industry... and it shows. Thanks Rose for all you do! More

Great great experience! Bought a new Ram 2500 from Rudy. It was pouring rain but it didn’t stop him from delivering amazing service. Lifetime customer now! It was pouring rain but it didn’t stop him from delivering amazing service. Lifetime customer now! More

Easiest car purchase ever. Just bought a new Ram 1500 from Mike Riley at Earnhardt in Gilbert AZ. I Had the pleasure of working with Mike from the start, He made it a easy purc Just bought a new Ram 1500 from Mike Riley at Earnhardt in Gilbert AZ. I Had the pleasure of working with Mike from the start, He made it a easy purchase, and I saved a ton going to Earnhardt. More

Great Buying Experience My salesman, Mike Riley, was a pleasure to work with. He handled the whole purchase by email. He advised me when my new truck was ready, and I stopped My salesman, Mike Riley, was a pleasure to work with. He handled the whole purchase by email. He advised me when my new truck was ready, and I stopped by the dealership and picked it up. Within 20 minutes, I was on the road. More

Got treated like a number at a deli! We purchased a Got treated like a number at a deli! We purchased a vehicle here and the whole process went well and they are SUPER nice until you sign the dotted Got treated like a number at a deli! We purchased a vehicle here and the whole process went well and they are SUPER nice until you sign the dotted line.... then boom!! Our salesman Jay Lay didn’t have the time of day for us. He set up an appointment to go over the vehicle with us and then didn’t even have the decency or professionalism to either cancel or reschedule he just didn’t show up and handed us over to some stranger that knew barely anything about the vehicle we purchased so we were left to do it on our own but we were asked more than once by this dealership to leave a 5 star review. Makes you wonder if these reviews on here are real.. it certainly was not our experience. Would NEVER recommend any friend or associate here. More

Great buying experience! I wasn't looking for a car but after driving the jeep trailhawk I decided to buy. Loved working with Mike Riley to get the car I wanted. after driving the jeep trailhawk I decided to buy. Loved working with Mike Riley to get the car I wanted. More

Excellent purchasing experience I contacted Earnhardt’s via internet about several vehicles that were close to what I was looking for. I was replied to quickly and was able to make I contacted Earnhardt’s via internet about several vehicles that were close to what I was looking for. I was replied to quickly and was able to make an appointment at my convenience. When I arrived I was met by Mark Mulus and he informed me that Charles Swagger would show me the vehicle I was interested in. We went for a test drive and Charles inspected the truck I was trading. Mark met with me and Charles with the prices and all was good and I made the deal. The only thing that I did not care for was that the truck had dealer add on items that I would have liked to choose myself, however they did reduce the price of a each one, and I added a hitch receiver. When I picked up the truck it was ready and paperwork went smoothly. Charles found that floor mats in rear were missing and he took care in getting ones installed. Charles also found a small scratch on rear corner panel and started a work order for it to be repaired. Overall it was an excellent and smooth transaction. More

Has to be the best buying experience I have ever had with a dealership. Everyone is typically afraid of dealing with sales people as was myself because it’s not fun.. NOT IN THIS CASE!! Michelle Tran was t a dealership. Everyone is typically afraid of dealing with sales people as was myself because it’s not fun.. NOT IN THIS CASE!! Michelle Tran was the reason I bought my new 2019 Ram 2500 here. She was respectful, responded right away and had a no pressure mentality the whole time. My next vehicle will no doubt be bought from this place!! Everyone is so friendly and not to mention they had a wide selection to choose from. A++++++ More

Great Experiance MIke did a fantastic job during the whole process, even at the end when time was getting crucial he rolled up his sleeves and helped out the Detail de MIke did a fantastic job during the whole process, even at the end when time was getting crucial he rolled up his sleeves and helped out the Detail department. Great sale More