Earnhardt Chrysler Jeep Dodge Ram - Service Center

Awful customer service both in sales and service department. Would just like to return the RAM 2500 after 1.5 Day worth of use. I was told no because the loan went through. Parts were not placed cor department. Would just like to return the RAM 2500 after 1.5 Day worth of use. I was told no because the loan went through. Parts were not placed correctly and I was broken down on the road. Was given a loaner and told my truck was ready. It still had the power steering fluid everywhere, including paint and had to talk to a manager. After losing a day of work, they cleaned up the mess from my brand new vehicle. What a disappointment. More

Came in for a battery and was charged labor $40 on top of $150 for battery Why? Waited 2hours just to get a battery! Ridiculous $150 for battery Why? Waited 2hours just to get a battery! Ridiculous More

Don't know any other dealers or services in the Valley but Alan is the best service writer in can imagine and all work done is excellent. ... and thanks for the Veterans Discount! but Alan is the best service writer in can imagine and all work done is excellent. ... and thanks for the Veterans Discount! More

Excellent car buying experience!John Pochiro was Excellent car buying experience! John Pochiro was proactive to positively move negotiations to conclusion. Ignacio Mayoral gave us his full attention Excellent car buying experience! John Pochiro was proactive to positively move negotiations to conclusion. Ignacio Mayoral gave us his full attention and was willing and able to answer all our questions. Both men are down to earth, considerate and focused on making us as first time customers feel comfortable and well taken care of through the entire process. I would recommend Earnhardt to anyone that asks for my opinion. More

James Somers at Earnhardt’s Jeep in Gilbert listens to his customers. Then made sure the problem was correctly diagnosed, ordered the right parts. He quickly arranged a courtesy rental for me in the meant his customers. Then made sure the problem was correctly diagnosed, ordered the right parts. He quickly arranged a courtesy rental for me in the meantime. I can recommend this dealership with confidence. Happy customers turn into repeat customers. Thank you More

Thank you, Sean Moen at Earnhardt in Gilbert! I was really impressed with the whole process of taking my car in for recalls. It was seamless. Sean's customer service skills were stellar! I left, a very really impressed with the whole process of taking my car in for recalls. It was seamless. Sean's customer service skills were stellar! I left, a very satisfied customer. I'm definitely recommending this location to my friends and family. More

I brought my new JLU to ECJDR for its first oil change. Every single person I had contact with (from the initial contact, to the service advisor, to the man greeting people at the front entrance, to the ca Every single person I had contact with (from the initial contact, to the service advisor, to the man greeting people at the front entrance, to the cashier) was friendly, and helpful. I was impressed with the overall experience and appreciated the information via text and the booklet that I received at the end of my visit (instead of the standard service printout that everybody else uses). More

I have a brand new 2020 RAM 1500 Laramie that has now left the dealer un-safe to drive not once, but twice. First, my fiancé was on the side of the road after picking up the vehicle from service, and now left the dealer un-safe to drive not once, but twice. First, my fiancé was on the side of the road after picking up the vehicle from service, and now once again my truck is undriveable after picking up from service for the second time. I am just lucky I was close to home when the air started leaking out of a different tire, which is the same reason she was left on the side of the road the night before. Earnhardt's service department is unfriendly, unprofessional, and horrible, if you can actually get someone to answer the phone. They are either dealing with unserviceable parts or the technicians are incompetent. Either way paying for a $50,000+ vehicle, purchasing additional aftermarket parts to be installed, and it being sent out twice unsafe to drive is completely intolerable. I have 10 times more miles on my vehicle going back and forth to the dealership for service issues than I bought the truck with, and now again it needs to go back. This is completely unacceptable. Plus, I bought the complete care package for this truck which from my understanding provides me with a loaner car whenever my truck is in the shop. When my truck was towed back to service after having the new wheels and tires installed, they told my fiancé they could not give her a loaner, because Chrysler did not approve the release of a loaner for certain circumstances. Complete care, my xxx. Jason Southerland (inventory manager) and Ignacio (nacho) on the sales team were outstanding, I highly recommend them. As for the service department, I would take your vehicle elsewhere. Luke Morris, the parts & service director, walked us out to the truck to go over the repair following the add on install issue, which no one had done the first time we picked up, and had told us everything checked out and the truck was ready. Unfortunately, the truck was not 100% and now we have another flat tire, and need yet another repair, at a dealer 62 miles away that cannot be safely driven. Calls to the service department are not answered, voicemails left for the service/part director are unanswered. I am not confident bring my vehicle back for their technicians to fix, they failed on the preliminary install, failed again when it was brought back in, third time is the charm... I highly doubt it. Stay away from this service department. More

Fantastic Service! I brought my truck in for a check engine light and an oil change. Dropped off on Saturday. Received a diagnosis on Monday. Fixed and serviced. Pic I brought my truck in for a check engine light and an oil change. Dropped off on Saturday. Received a diagnosis on Monday. Fixed and serviced. Picked up on Tuesday. Great customer service. More

I brought my wife's car in for Service. Courtney was my Service Provider. She was very Peasant, very Professional and Knowledgeable. Great Experience. Thanks Service Provider. She was very Peasant, very Professional and Knowledgeable. Great Experience. Thanks More