Earnhardt Chrysler Jeep Dodge Ram - Service Center

Great Customer Service Randy in service is great to deal with. He is very knowledgeable and keeps us informed on the progress of our vehicle. Always great service! Randy in service is great to deal with. He is very knowledgeable and keeps us informed on the progress of our vehicle. Always great service! More

Good people, Great service Alan Clark from the service department is simply one of the best service writers I have ever dealt with. I have learned over the years to trust his ju Alan Clark from the service department is simply one of the best service writers I have ever dealt with. I have learned over the years to trust his judgement and his advice. I like his sense of humor, but more importantly I appreciate his concern regarding the issues with my vehicles and the quick manner he displays in solving my vehicle related problems. When my vehicles need work he always calls and keeps me apprised of the situation. No hiding, no gimmicks -- just the truth! More

First but not Last Visit to Earnhardt After 2 frustrating weeks driving to Casa Grande to the H.B.dealership there, and striking out each time, but hearing every excuse in the book includi After 2 frustrating weeks driving to Casa Grande to the H.B.dealership there, and striking out each time, but hearing every excuse in the book including "we are doing the best we can!", we decided to try elsewhere. And to think the sales department there wanted us to have our van appraised and maybe consider an upgrade while we waited. Hah! Their Sales and Service Departments and staff are so disconnected one with the other that I don't think they realize it. Anyway, that was our experience there and that's when I said enough of the bull! And then it struck me! "NO BULL!" So we called Earnhardt, and that's no bull! So here we are now after being treated as though we were special, long time Earnhardt customers, wanting to pass on KUDOS to Sean Moen who rode herd on our servicing needs and had our vehicle's A/C system diagnosed and repaired in a most expeditious and convenient manner; as well as to those behind the scenes that we didn't meet. You all make quite the team and should be commended. A well oiled operation from what we saw; smooth and cool, calm and collected. From our first impressions in obtaining an appointment the very next day through a lady named Verna, who very thoroughly understood and documented our concerns and service needs, and whose kind demeanor established a rapport with us that really raised the bar of our expectations; to the receiving bay and the intake personnel on deck as we arrived, where everyone was hustling, to being greeted within a minute by our personally assigned service rep (Sean) who of course explained the process and escorted us to a spacious and most comfortable waiting lounge with all its amenities; to the hospitality and positive attitude exhibited to all the other customers around us as well. Throughout the 2 hrs. we were waiting for the diagnosis to where the "rubber met the road" (which included a 2019 Enterprise Dodge Caravan rental courtesy of Earnhardt and the good news that replacement of the rear evaporator was totally covered by our MOPAR extended warranty, to hearing that our van would for sure be ready the next day) we can absolutely say it was our good fortune we took our vehicle to Earnhardt. We now know best! Our overall experience exceeded any expectations we may have had. Thank you for NO BULL!!. More

I had a bad experience at another dealer and these guys were so nice and caring I loved it they made me want to check out buying my next from them I felt safe and really customer service here is beyond ama were so nice and caring I loved it they made me want to check out buying my next from them I felt safe and really customer service here is beyond amazing More

From my Service manager Justin Sutherland to my service manager Brian - they have made very comfortable and confident in my purchase and service from now to many years from now, highly recommend 👍 manager Brian - they have made very comfortable and confident in my purchase and service from now to many years from now, highly recommend 👍 More

Service for recall was handled perfectly Thanks to Nick in the service department my Jeeps recall was a breeze to get taken care of. I just wondered around the dealership for about an hour an Thanks to Nick in the service department my Jeeps recall was a breeze to get taken care of. I just wondered around the dealership for about an hour and then Nick texted me and said the Jeep was done. Thanks Nick More

I love Earnharts. Great service! Tammy was so helpful and kept me informed about my service. Thank you Earnharts jdr.will always come back for the great customer service kept me informed about my service. Thank you Earnharts jdr.will always come back for the great customer service More

Flat tire no air left Thanks Dawn really appreciate you for helping me not every day I come for help, but you followed through to make a bad day turn into a good day Thanks Dawn really appreciate you for helping me not every day I come for help, but you followed through to make a bad day turn into a good day More

Great service, Nick was a very good service adviser. No pressure for items not needed.Vehicle was done in a good time frame. Very much appreciated. pressure for items not needed.Vehicle was done in a good time frame. Very much appreciated. More

An example of Professionalism The 30 minute drive to Earnhardt's versus the service shop was the definitely the right decision. The quality of work was great, but the service by th The 30 minute drive to Earnhardt's versus the service shop was the definitely the right decision. The quality of work was great, but the service by the Earnhardt professionals was best in class. From the check in experience to the updates through out was just awesome. I will definitely be back. Thank you! More