Earnhardt Ford

Yearly checkup Have a 2005 Ranger I have completely serviced every spring. Always go to Gina Lee, she is the Best! Her people do a fantastic job. Earnhardt is my go Have a 2005 Ranger I have completely serviced every spring. Always go to Gina Lee, she is the Best! Her people do a fantastic job. Earnhardt is my go to place... top people and quality service, Tex ought to be proud. More

Service I can't stop praising the excellent service, professional and warm reception I receive everytime I come here for service. Gina Lee is exceptional indi I can't stop praising the excellent service, professional and warm reception I receive everytime I come here for service. Gina Lee is exceptional individual More

Service dept 5? to Gina (advisor). Very courteous, helpful and professional. She reflects the dealership attitude- "NO BULL" and its people like Gina that makes cu 5? to Gina (advisor). Very courteous, helpful and professional. She reflects the dealership attitude- "NO BULL" and its people like Gina that makes customers like me happy ford owners. More

Amazing Employees Once again the smash brothers always come through. A big thanks to Frankie and Gary in the service department for getting things handled. Top notch ev Once again the smash brothers always come through. A big thanks to Frankie and Gary in the service department for getting things handled. Top notch every time. More

Best Service Ever!!! Gena Lee and Suzie Famoso are the best service advisors ever! Very dedicated and hard working, friendly, incredibly knowledgeable and professional! Al Gena Lee and Suzie Famoso are the best service advisors ever! Very dedicated and hard working, friendly, incredibly knowledgeable and professional! Always a great experience with them at Earnhardts! More

Excellent Customer Service Upon arrival at the service counter, we were assisted by Gary Hysop. We were in the area for another event and did not have an appointment, however w Upon arrival at the service counter, we were assisted by Gary Hysop. We were in the area for another event and did not have an appointment, however we stopped by seeking assistance. The vehicle’s SYNC system was not working properly – freezing, lagging, no GPS, unable to connect phones, etc. After explaining our dilemma with another Ford dealership, Gary was very compassionate about our situation. It is worth noting that the other dealership had our vehicle for two days and told us the problem was no longer present, however they were wrong. While we had arrived during the service techs’ lunch break, Gary assured us that upon their return he would have our vehicle concern checked. Within one hour, Gary informed us that our vehicle’s SYNC needed a new module. This was a Friday and the part would be delivered probably Wednesday or Thursday. We tentatively scheduled to return the following Friday for installation. Our vehicle was retuned to us – after it was washed!!! Thank you very much Gary & Earnhardt Ford. We brought the vehicle in the evening prior to service so the techs could get an early start. Gary was kind enough to provide us with a rental from Enterprise for use while ours was being serviced. Upon finding out they had received the wrong part – unsure if ordered wrong, packaged wrong, or shipped wrong – we needed transportation back to Prescott. While the Enterprise vehicle was greatly appreciated for local travel, it was not acceptable for the long term. Gary allowed us the use a 2018 F150 for our return home. Gary called us the following Monday to let us know or vehicle was repaired and he was having it detailed. Our vehicle was repaired as expected in a timely and courteous manner. Super THANKS for the extra detailing! If Gary Hysop is an example of the employees at Earnhardt Ford, we can see why Earnhardt is so highly rated and regarded by the public. Our experience was superb and beyond expectations. As with the 2017 Explorer, our next vehicle will be from Earnhardt!! More

Excelent customer service!! Worked with Derrick and Ron Q, will definitely buy there again. These guys were very helpful and went above and beyond to make me feel comfortable abo Worked with Derrick and Ron Q, will definitely buy there again. These guys were very helpful and went above and beyond to make me feel comfortable about the sale. So much that I bought two cars on the same day. More

Nice at first... Bought a brand new car from this dealership a month ago. I had some issues with my sync and noticed a crack on the dash. I reached out to the dealers Bought a brand new car from this dealership a month ago. I had some issues with my sync and noticed a crack on the dash. I reached out to the dealership and got no response. I tried calling Art Manni and he hung up the phone on me a couple times. Then I tried called John Q to get my plates sent to my right home address. He said he forwarded it to the business office but still nothing. It's been almost a month and I have no plates and my car sync is still not working correctly. I keep getting the run around each time I call the dealership. I have even tried to reach out to the GM John Nissen and haven't heard anything. This place is great at first but after the sale, it seems to me nobody really cares to help. Being a social media manager I have access to a half a million followers and will have no problems letting the world know about my negative experience here at Earnhardt Ford of Chandler. More

Changing the numbers. Buyer beware! I dont know what happened today. I worked through Costco auto buying program. Preapproved my credit, which is excellent. Was told my purchase price I dont know what happened today. I worked through Costco auto buying program. Preapproved my credit, which is excellent. Was told my purchase price was 23,700 and walked out financing a price of 29k. Im laying here awake trying to understand what just happened. Its like card tricks. It happens so fast and before you know it, all those super deals and rebates and savings disappear. Ugh. Im angry at myself. I paid 899 for some stolen vehicle recovery program. Had no idea what it was, and why i didnt insist it be removed, I dont know. The guys were so nice, and I think thats part of how they get you to just say, ok...Buyer beware. :( More

Terrible Technical Service Representative, Gary Went in for service on Friday, January 4. It was the worst experience of my life. The service representative, Gary, questioned a warranty related issu Went in for service on Friday, January 4. It was the worst experience of my life. The service representative, Gary, questioned a warranty related issue regarding an intermittently working FOB. I was told that the FOB had to be not working at time of service for them to repair or replace. DUH ? It’s an intermittent problem. Sometimes it works sometimes it doesn’t. It’s unpreductable. Then it was delay after delay with Gary unable or unwilling to provide an estimate as to when the car would be done. I’ve never seen such lack of customer satisfaction. Do not bring your car Earnhardt Ford for service. Gary should not be working there. More