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Earnhardt Ford - Service Center

Chandler, AZ

4.9
372 Reviews
Call Service Center (480) 893-0000

372 Reviews of Earnhardt Ford - Service Center

Sort by
January 08, 2023

Very professional and helpful every time I’ve been to the dealership. Very accommodating and truly caring. More

by Leigh-moody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get her name.
Report | Print
Jan 09, 2023 -

Earnhardt Ford responded

We are thrilled that you had a positive experience! If you ever need anything, feel free to stop by and see us again! Take care! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

January 06, 2023

Respectful and efficient word word word word word word word word word word word word More

by Erdapu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
Report | Print
Jan 06, 2023 -

Earnhardt Ford responded

Thank you for your positive feedback and we hope to see you again soon! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

January 05, 2023

Everyone I spoke to was polite & friendly. Went over recommendations & wasn’t pushed to do the ones that could until my next service. Will definitely be returning! Thank you Earnhardt. More

by gigiaz1566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember their names
Report | Print
Jan 06, 2023 -

Earnhardt Ford responded

We are so happy to hear that you felt comfortable during your visit! Can't wait to see you again soon! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

December 31, 2022

Earnhardt Ford has always handled the maintenance on our vehicles. Joe Helms is an exceptional service advisor. He is very communicative and friendly. More

by Ford family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Helms
Report | Print
Jan 03, 2023 -

Earnhardt Ford responded

We are so happy to hear that Joe took such good care of you! We look forward to serving you again soon and thank you for visiting Earnhardt Ford! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

December 25, 2022

Very satisfied with recall service and service representative attention to my requests as well as drop off and car return to my home. More

by Phxstroms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Dec 27, 2022 -

Earnhardt Ford responded

It truly makes us happy to hear that our service team provided you with a memorable visit! Your business and time are much appreciated! We look forward to working with you again! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

December 10, 2022

Very friendly, honest and courteous. Provides great services and explains everything clearly on what needs to be done. More

by Wldcatdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
Report | Print
Dec 12, 2022 -

Earnhardt Ford responded

It's our job to provide a quality experience & we're so happy to hear we've delivered 5-star service! Until next time! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

December 02, 2022

My visit was a very pleasant experience. The staff were beon good. Th service tech was great, they got me out of there in record time. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph and I don't know the Deisel tech name
Report | Print
Dec 05, 2022 -

Earnhardt Ford responded

Thank you for your stars, Charles! We're so happy to hear our team took excellent care of you! Until next time! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

November 26, 2022

Brought car in Friday and was told service was caught up. Car wasn’t available until Wednesday. Glad I have a second car! More

by psavage571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip
Report | Print
Nov 28, 2022 -

Earnhardt Ford responded

We appreciate both your patience and your feedback. We're working our hardest to complete services in a timely manner, and we'll be using your experience as a learning opportunity. We hope your vehicle's running like new again and we look forward to providing you with more prompt service at your next visit. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

November 19, 2022

Pro - they provided a shuttle ride home & also requested a Lyft to bring me back when the vehicle was ready for pick up. Con - Quicklane provided a written quote for the requested repairs/service. the More

by 2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
na
Report | Print
Nov 23, 2022 -

Earnhardt Ford responded

We appreciate your comments. Without knowing who you are, it’s impossible to know for sure what occurred. If I had to guess, I would say one department did not communicate with the other and the main line, charged a diagnostic fee. In the end, I am happy to hear that we did the right thing which is always our goal. As for the hand prints, I apologize and we would be happy to do a thorough cleaning of your vehicle. If you want to discuss anything with me, I am always available to chat. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

November 17, 2022

My car was completed before the promised time. I was kept updated from start to finish! More

by Cary’s Escape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Nov 18, 2022 -

Earnhardt Ford responded

Thank you for choosing Earnhardt Ford! We're so proud of our team for ensuring you got back on the road ASAP! We look forward to working with you again! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

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