Earnhardt Hyundai - San Tan

***Update: The San Tan Hyundai General Manager, Tom, reached out to my husband this afternoon and we now have the car back. He has went out of his way to ensure that we are now completely satisfied with reached out to my husband this afternoon and we now have the car back. He has went out of his way to ensure that we are now completely satisfied with the vehicle and made it right for the inconvenience this has caused. We greatly appreciate Tom, Todd and all of the staff involved that were able to provide updates when they had them available. This shows exceptional customer service and I can no longer be upset. Thank you to all involved. *** My husband and I purchased a 2023 Hyundai Palisade Calligraphy on August 12, 2022. Everything about the purchase was moving along smoothly with our sales associate, Todd...until it wasn't. This particular day we were having a monsoon storm blow in and as we went to leave it was lightly raining. I went to get in the passenger door when I realized a rather noticeable gap where the 2 fender pieces meet behind the front tire and the reflector wasn't seated properly. Todd went and got someone from the body shop who thought this could be repaired in a couple of days but we were allowed to drive the vehicle until Monday when they were going to fix it. Monday we dropped the vehicle off in the afternoon with the expectation to get the car in a day or two. My husband was given a small old and dirty SUV to drive in the meantime. We were called in 2 days and told it may be another week. The following week I called Todd asking for an update. He told me he thought he would have the car back in a week and offered a gift card for dinner. I calmly explained I wasn't calling to get anything out of him as we just wanted our BRAND NEW CAR back. We hung up and I used the locate vehicle app and noticed the amount of fuel in our vehicle was going down by 11%. The 3rd week the vehicle was in the shop Todd called my husband and said he would have the General Mgr call us on Friday with an update between 11-noon. At 1pm on Friday Todd called again saying he would have the car to us on Tuesday after my husband got off work at 5, this was because of the Labor Day holiday. Tuesday Todd called my husband and says it will be one more day or we could pick up Thursday "If we wanted." I did the vehicle locate app to see it was still sitting at the paint shop on Country Club as of 9/7/2022 at 0330. More

Thomas Anderson is not listed for us to HIGHLY rate. The experience with our new purchase was amazing. From the initial online contact, test driving, to the easy an simple finance finalizations. We ha The experience with our new purchase was amazing. From the initial online contact, test driving, to the easy an simple finance finalizations. We have always been committed Toyota purchasers and this was well worth it. Thomas was true to customer service and Kyle was excellent in finance! More

I absolutely glad and happy with purchase I made! I had my mind set on a specific car , which they had options. I had confirmed the ride that I wanted when I had test drive it. Which is super easy to I had my mind set on a specific car , which they had options. I had confirmed the ride that I wanted when I had test drive it. Which is super easy to ask. We discussed mutual interests while dealing with the negotiation part. Made it super relaxed and non pressured . Had all time I needed . Glad we came to a agreement. Couldn’t ask for better ride. Thanks Thomas Anderson More

Our salesperson Jose was fantastic Warm friendly and went the extra mile Kept us updated weekly on when our vehicle Would arrive and offered optional vehicle because of our upcoming vacation Ver went the extra mile Kept us updated weekly on when our vehicle Would arrive and offered optional vehicle because of our upcoming vacation Very professional and we never felt out of the loop Thank you Jose More

The finance process was fast and my sales person Tony was well educated on the cars features. It was probably the faster car buying process I ever had. well educated on the cars features. It was probably the faster car buying process I ever had. More

Excellent service! Thomas did a wonderful job communicating with me and kept me up to date on when my new car would arrive. Thomas did a wonderful job communicating with me and kept me up to date on when my new car would arrive. More

Super quick and Efficient service. Tony was able to help me find exactly what I wanted, Went over various Options to fit my budget , and was extremely friendly and professional. Hands Tony was able to help me find exactly what I wanted, Went over various Options to fit my budget , and was extremely friendly and professional. Hands down the quickest vehicle purchase for me. More

Great service! ! Donavan was awesome! He went Above and beyond for me and even came in early to make sure I was taken care of by him! Thank you for great but expen ! Donavan was awesome! He went Above and beyond for me and even came in early to make sure I was taken care of by him! Thank you for great but expensive lol. exceptional service. More

They are super nice people! They have a collaborating team and in my pregnant condition they treated me wonderfully!! thanks guys!! They have a collaborating team and in my pregnant condition they treated me wonderfully!! thanks guys!! More

San Tan Hyundai is an absolute nightmare dealership to service your car at. I dropped my car off for a service appointment Friday, 7/22. When I arrived, I was greeted by service staff, and they let my adv service your car at. I dropped my car off for a service appointment Friday, 7/22. When I arrived, I was greeted by service staff, and they let my adviser Bryan know. When he came out, he asked what was going on with it my vehicle. I started to explain some of the problems I’m having with my car. I felt like every one of my issues was written off as normal, and without consideration, there was something wrong. After addressing my few issues, He asked what else was wrong in a very eager tone. It was like he wanted there to be a “legitimate” issue with my car. He was acting like he was going to be one the fixing, and he upset their nothing for him to fix. So, after I tell him no, that’s all the issues I’m having right now. He chose to make a very snarky comment in his exact words, “you brought me a perfect car that’s no fun, man" that is an insulting comment considering he hasn’t inspected the whole vehicle himself. He is just assumed based on what I have told him. My biggest gripe I have about my whole experience is the transparency he told me they needed for the day and should get it in tomorrow. That ended up not being the case. So, when I called the following day, 7/23, I gave my last name to the service adviser who answered the phone. He says one sec let me pull up your name here. He returns and states for the g70. I am like, no, it's an Elantra. I say my full name he says I am looking under that name. We have no record of your car on file. So I gave him my advisor named Bryan. He says he is off today. I'll give him a call, and I’ll get back to you. So, 10-15 minutes later, I get a callback. He tells me Bryan never entered a service ticket for my vehicle there, for it was never checked in the dealership. Now I know mistakes happen, but this isn’t a good one to make. He then goes on to tell me Bryan has scheduled a tech to look at my car on Monday. I was not informed of this information. I let the adviser on the phone know that I was unable to be out of my car for that long. I told him I would be down there within the hour to pick it up. Now my car should have been in located the meantime. The adviser I spoke to knew there was no record of the car. Did he really expect my car to appear out of thin air in front of the service bay check-in when I arrived? So, when I arrived, Why was it that I had to deal with the same issue I just dealt with on the phone. This should have already been resolved or is in the process of being resolved. I had told the advisor; I was coming down there to pick my car up within the hour. I shouldn’t have been bounced around being told to talk to 3 different people when I arrived. They all just ended up telling me the same answer we have no record of your car. They then started to try to insinuate and question when I dropped it off, verifying, I know I dropped it off here. Still, no one is showing any urgency in finding my car. There were 3-4 service staff members just sitting there. They all seemed unbothered by the whole situation. It clearly wasn’t a big deal to them. Finally, the service manager was informed of the situation and asked his team if they had found my car. I give him the make, model, and color of my car they finally send a guy out to find it. They should have already been on the lot looking for my car from the start. Finally, they located my car, verified it was mine, and pulled it upfront. In the end, I never received an apology from any of the staff for this mess. This must be a regular occurrence based on everyone’s urgency to find my car. This was just a big waste of my time. I do not live close to this dealership. I drove nearly 30 minutes to get they are in hopes of a good service experience. I’ve had nothing but terrible experiences with the dealers in my area. I was hoping San tan Hyundai would be different and live up to its Earnhardt no bull reputation. After the service I received this past weekend from the service department, you are all about the bull and have no respect for the customer's time. Unfortunately, I will be adding San Tan Hyundai to the list of dealerships I cannot take my car to. More