Earnhardt Hyundai

Sometimes it's more important how you recover from a problem, not that you had a problem to begin with. That was my experience with Earnhardt Hyundai with getting a car rattle fixed while my car was und problem, not that you had a problem to begin with. That was my experience with Earnhardt Hyundai with getting a car rattle fixed while my car was under warranty. My initial effort was unsatisfactory, but once I contacted the Service Manager, Judd and explained my situation, he immediately took action. He assigned me to a new Service Advisor, Mason who was phenomenal and he provided a loaner car for me. I took my car in at 7am and received a call from Mason at 4pm that they found the source of he rattle and it's fixed. I couldn't be happier. More

Annual service, Scott took good care of me and took the time to answer additional questions. Highly recommend him. time to answer additional questions. Highly recommend him. More

Special thanks to Caleb for his professional, thorough explanation of service and recall for my car. Recommendations were made and I agreed with cabin, engine filters. I also appreciated his upbeat demea explanation of service and recall for my car. Recommendations were made and I agreed with cabin, engine filters. I also appreciated his upbeat demeanor and friendly conversation. Service Advisor Caleb was top notch. More

Friendly staff who were not trying to pressure me into buying a car. They listened to my needs buying a car. They listened to my needs More

I took my car in for the white paint repair. I was provided a loaner for the time they had my car. Alejandro was very helpful & kept me updated on the status. I got my car back Wednesday, lookin I was provided a loaner for the time they had my car. Alejandro was very helpful & kept me updated on the status. I got my car back Wednesday, looking good as new & I am highly satisfied. More

My service advisor Scott was great He answered all my questions and concerns regarding the braking system that saved me from a accident questions and concerns regarding the braking system that saved me from a accident More

Only 6000 miles on my vehicle. Check engine light came on. Service manager Kenny told me i would have to leave it 3 days and rent a car. He would decide if it was warranted. Ende Check engine light came on. Service manager Kenny told me i would have to leave it 3 days and rent a car. He would decide if it was warranted. Ended up having to call corporate to get it seen and a loaner. The mechanic reset the light and said it was good. Charged me 90.00 for an oil change i didn't need. Less than 10 miles light came back on. Took it back and they had it almost 2 weeks. Technician broke my new part and several other parts . I was told by a friend they didn't know i knew that works there that he did it on purpose because he was mad i brought it back. Then they wanted to buy it back before it was fixed. Probably going to put it back together and sell it to someone else without fixing it. Thats my guess. Finally got it back and so far no problems. I will find another Hyundai dealer if something happens again. Always call corporate if they give you a hassle. More

Worst experience EVER! I understand that BAD Service can happen, but when it happens, and nobody really cares, it is disgusting. They tell you they will call with fol I understand that BAD Service can happen, but when it happens, and nobody really cares, it is disgusting. They tell you they will call with follow up and they never do. When you call them, you can never reach anyone; including Management. I would not recommended this location to ANYONE. My repairs were covered under warranty but I still had to pay for my own rental car because they had a “wait list” More

James was a great sales person, really help me finding the best car for my needs. the best car for my needs. More

Had appt for a new battery and when I got there by service engine light was on. Ron Werner exlpained to me what the problem was. I wound up having my brakes done, filters changes and engine light fi service engine light was on. Ron Werner exlpained to me what the problem was. I wound up having my brakes done, filters changes and engine light fixed - all in a time frame from 9 to 5. Was very pleased with the fact that I got my car back so soon. Ron went over everything with me. Very satisfied with his service. Sandra Lord More