Earnhardt Lexus - Service Center

scheduled service plus i'm on my second lexus. The customer service from lexus is legendary! and the earnhardt lexus' crew of service agents is second to none. Though my ori i'm on my second lexus. The customer service from lexus is legendary! and the earnhardt lexus' crew of service agents is second to none. Though my original guy, Dean, retired, Andrew was often my go-to guy when Dean was off. Andrew is now my primary service guy and he is amazing, too.. Super personable, and able to walk that very fine line of laughing 'with me' intead of 'at me' when i relayed my story of how my pet goats got loose and tap danced on my newer es300h; leaving hoof prints, dents, and through-the-paint scratches on every horizontal surface of my car! Here I was hoping my every 6 months armour-all surface coating and wax were going to buff out the worst of it...... ummm, not so much... good news. i just found out my pharmacists' mutual insurance will be covering my damages!! yeah,yeah, yeah!!! thanks again for the great service, Andrew! More

Service on my 2002 LX and window replacement. Was a customer of Dean B. for years. Now working with Josh. He got it done! Pleasant to work with and very professional. Would recommend him to any Was a customer of Dean B. for years. Now working with Josh. He got it done! Pleasant to work with and very professional. Would recommend him to anyone. More

Exceeded my highest expectation I utilized the services of Earnhardt Lexus for a routine scheduled maintenance for my rx350. As I’m not from Arizona, this was my first visit to Earnh I utilized the services of Earnhardt Lexus for a routine scheduled maintenance for my rx350. As I’m not from Arizona, this was my first visit to Earnhardt. The service representative was Andrew Wilson. The attention to details and attentiveness to me was unsurpassed. I highly recommend this dealership...and THANK YOU Andrew for going beyond the call of duty! More

Speedy Service for Recall Service Great experience, friendly customer service and overall would recommend. I almost gave up on all Lexus dealers in Arizona after prior experience with Great experience, friendly customer service and overall would recommend. I almost gave up on all Lexus dealers in Arizona after prior experience with Bell Lexus which are the worst. Both Arrowhead and Scottsdale. Terrible service all around; not the case with Earnhardt! More

Just everything at Earnhardt Lexus.. Earnhardt Lexus always treats me as a friend, not a customer. From the time I arrive for service to picking up my car when the work is done, they make Earnhardt Lexus always treats me as a friend, not a customer. From the time I arrive for service to picking up my car when the work is done, they make me feel welcome, important & a friend. Drop-off is so smoothe and always a great start...after all, they are my first impression! Then on to Rick, my regular service advisor. Rick is a really great guy that always ensures I get everything I have come in for, and keeps me informed (by text) of what’s happening and when my car is ready! Then, the fun part...paying for my service call. She is so friendly, ready at the drop of a hat, takes my money (LOL) and sends me back to my busy day. What a team they have put together at Earnhardt Lexis... More

Great service Super helpful, repair was done ontime, and price was spot on the estimate. Same day service, easy to use a loaner car. Andrew knows what he’s talkin Super helpful, repair was done ontime, and price was spot on the estimate. Same day service, easy to use a loaner car. Andrew knows what he’s talking about. More

Setting the bar in customer service Andrew provided us with an exceptional experience after having a poor experience at another dealer. The staff at Earnhardt Lexus was accommodating, po Andrew provided us with an exceptional experience after having a poor experience at another dealer. The staff at Earnhardt Lexus was accommodating, polite and receptive. They offered us water as we walked in the door and even a loaner to grab lunch while we wait for an oil change. If you're new to dealer service, go here. If you've tried the rest, now try the best. A true No Bull approach to automotive and customer care. More

Always exceeding expectations. My experience with both Heather Fiaschi and Larry Bockius at Lexus Earnhardt has always been outstanding. They are thoughtful and passionate about th My experience with both Heather Fiaschi and Larry Bockius at Lexus Earnhardt has always been outstanding. They are thoughtful and passionate about the customer experience. I would strongly recommend them to any Lexus owner. More

A "Wow" experience. I have been a customer off and on for years and my experience has always been very positive. Even before Earnhardt Lexus when they were on McDowell I have been a customer off and on for years and my experience has always been very positive. Even before Earnhardt Lexus when they were on McDowell Rd in Scottsdale, I've always enjoyed my experience. This past experience I had the pleasure of dealing with Dudley Barnum on several occasions and he has always delivered outstanding customer service. The facility is top of notch. After servicing my car here, it's always washed prior to me taking it and its cleaner than any other time that I take it to a car wash! More

Recent visit for a set of tires. This dealership and especially, Dudley Barnum, could't be more helpful. Anytime I need service, etc. they are always there for me. My Lexus is four This dealership and especially, Dudley Barnum, could't be more helpful. Anytime I need service, etc. they are always there for me. My Lexus is four year old and looks and drives like a new car. More