Earnhardt Toyota

On April 3, 2013 I purchased a car from the Earnhardt Toyota Scion dealership in Mesa, AZ. I wanted to have the windows tinted and figured the most reliable option would be to have dealership do the tint Toyota Scion dealership in Mesa, AZ. I wanted to have the windows tinted and figured the most reliable option would be to have dealership do the tint. The service department was closed at the time, so the sales representative said give them a call tomorrow. I called the next morning and scheduled an appointment for April 5, 2013. I brought the car in April 5, 2013, to have the windows tinted and a few other things that needed to be fixed that were noticed during the sale. About two hours later the service consultant comes in the lounge and tells me my car is ready. As we walk outside he tells me that a button they were to replace was not in stock as originally thought and had to be ordered. When we get to the car he then tells me my windshield cracked when it was going through their car wash and the crack has spread since. He then asks me if I have windshield insurance and would I like them to contact the insurance company on my behalf. No apology, no notification when it happened, nothing until he gets me to my car with a crack in the windshield! He tells me we only drove the car 5 mph, so there's no way we did it, there had to be dents in the windshield before the car came in and the heat and car wash made it worse, call your insurance; basically I just need to deal with it. I asked to speak with a manager, the manager comes in the office with a smile on his face and says there's nothing we can do, obviously the dents were there before we received it today so it's not our responsibility. I've had my new car less than 48 hours, there was not a crack in my windshield when I brought it in. More

I wanted to express my deepest thanks for taking good care of my wife and I in the recent purchase of our 2013 Toyota Prius. Paul Fox & George Martinez went beyond the “call of duty” to make this deal care of my wife and I in the recent purchase of our 2013 Toyota Prius. Paul Fox & George Martinez went beyond the “call of duty” to make this deal happen. The team really worked to get deal done from many different angles…from the pricing on the new vehicle to securing rebates...essentially to “just make it happen” and get us into two cars…the new 2013 Toyota Prius AND a 2013 Santa Fe from Earnhardt Hyundai North Scottsdale. What an experience it has been for all of us! You have my loyalty for life and I will spread the good word throughout my network of friends and family. I hope to bring you some good referrals and soon! More

I had to purchase a new vehicle as mine (2012) was totaled in an accident. When I explained the reason for returning 6 months after the purchase of that vehicle, everyone at the dealership really ben totaled in an accident. When I explained the reason for returning 6 months after the purchase of that vehicle, everyone at the dealership really bent over backwards to help us with the 2013. I have had 3 Sienna XLE's and would only drive that vehicle. More

We came in to the dealership to "look" not necessarily to buy. Our interaction with Nigel Narain was fantastic. While he encouraged us to buy, he did not pressure us in any way. We felt he necessarily to buy. Our interaction with Nigel Narain was fantastic. While he encouraged us to buy, he did not pressure us in any way. We felt he was completely knowledgable about the product and was excellent at explaining and answering our questions. This was undoubtedly our best experience with buying a new car. Thank You....and thank Nigel. I would highly reccomend him to my friends. Michael & Mary Radniecki More

I brought my car in for routine maintenance and the I brought my car in for routine maintenance and the windows to be retinted. They made an appointment on a Saturday for me since I live so far away. I I brought my car in for routine maintenance and the windows to be retinted. They made an appointment on a Saturday for me since I live so far away. I bought my car at this dealership over three years ago and bring my car there for every service. I have had a few service advisors and have never had any problems with any of them. They have always been courtious to me and my family. I did not get a business card from the man in the rental car division who got me a great price on renting a car for a few hours while my car was being serviced. I would recommend this dealership for sales and service. I would also purchase another vehicle from them if I needed to. More

Excellent service overall. Everyone in the dealership was helpful, cooperative and went above and beyond. Nigel Narain was outstanding with his assistance, follow-up, and overall caring about us, his cu was helpful, cooperative and went above and beyond. Nigel Narain was outstanding with his assistance, follow-up, and overall caring about us, his customers. We would highly recommend this dealership, and in particular, Nigel. Cannot say enough about Nigel's good, caring service. Edward Konrad More

I had a great experience at this dealership from the moment I drove in. I actually was NOT attacked by salespeople before my car door was open. I was given the opportunity to look around and then was po moment I drove in. I actually was NOT attacked by salespeople before my car door was open. I was given the opportunity to look around and then was politely approached by a salesman, Adam Cytron. He listened to my needs and showed me vehicles that would fall in my price range. I didnt feel rushed or pressured. I feel he worked hard to get me the best deal possible. I am a satisfied customer. More

Mr. Halbwachs has always been my service manager since I purchased a 2007 FJ Cruiser from Earnhardt's Toyota. In every respect he has responded instantly to the immediate problem, and brought other potentia purchased a 2007 FJ Cruiser from Earnhardt's Toyota. In every respect he has responded instantly to the immediate problem, and brought other potential problems to my attention as they arose or a potential problem in the near future that should be watched. I spend good money for quality service, and have never been disappointed with Chuck's forthright honesty as well as Earnhardt's excellent service policy. The next vehicle I purchase will be a Toyota/Scion product. Thank you for all of your employees professional attention. Barry Woody. More

To start, the first courtesy driver was new and didnt know where he was going. Asked if I was going East (which I was) and he drove me. When the second driver picked me up; he pretty much blamed me that know where he was going. Asked if I was going East (which I was) and he drove me. When the second driver picked me up; he pretty much blamed me that the mornings driver took me home to what is HIS side of town and enforced this with "remeber who your driver is suposed to be next time". As for the tech or back yard mechanic, he stated I needed new wiper blades. I just had them changed the week before. He changed the spark plugs...except the one he said he couldn't get out. They had been changed 3-4000 miles earlier. And the new ONE he couldn't change - its on the front seat of my car - guess for me to change. Isn't that what we pay THEM for? Not sure if any of the other work was really needed now because my engine light is still on, and I didnt receive ANY of the replaced CUSTOMER PAYED for parts to verify. My brand new spark plugs are probably is the mechanics car now...except the lonley one he couldnt remove. Then to top it all off...they had the wrong address and phone number. I updated it when I dropped the truck off. Eight hours later they didnt have it updtaed. I present that to them when they handed me my receipt ... and guess what? NOT A ONE COULD FIGURE THE SYSTEM OUT TO UPDATE MY INFORMATION. WOW. Talk about unhelpful. More

I never leave this dealership with out understanding what was done to my car. All my questions are answered. If my car has any problems, they are fixed. I trust this dealership completely, and when it's time was done to my car. All my questions are answered. If my car has any problems, they are fixed. I trust this dealership completely, and when it's time, I plan on buying my next car here. More