Earnhardt Toyota

I was at Toyota for an oil change with a $25.00 gift card that Toyota sent me in the mail as an incentive 'to come back'! After the oil change was complete, Toyota consultant Mark Berkheimer convinced me to that Toyota sent me in the mail as an incentive 'to come back'! After the oil change was complete, Toyota consultant Mark Berkheimer convinced me to bring my car back to Toyota for the repairs listed in the 'Know Your Vehicle' booklet he gave me that listed the problems that needed to be addressed 'right away'! I had been taking my car elsewhere for repairs I needed, but Mark said it was better for my car to have genuine Toyota parts with a service crew that knows Toyota's! The 'other' places never checked out my car or notified me of any other problems that needed to be fixed, only repaired what I had requested. I thought about it and knowing Mark from when I used to get my car repaired at Toyota, knew in my heart that he was sincere and called him to let him know I would be coming in the following week so he could order the parts. He was right on top of things from the moment I brought my 1995 Tercel into the service department, right up until the time my car was finished with its repairs. Dollar for dollar he was right on target, as I did check around. My car is now running great, passed all the inspection tests and I am very greatful to Mark for taking the time to talk to me, he was the one who brought me 'back to Toyota' for good. On my way home after the repairs, I could actually FEEL the difference in the way my car handled. Thank you for such great consultants as Mark who really care about their customers, and for a Great Service Crew! It feels wonderful to know my car is running the way it should and that everything has been inspected and passed! P.S. Really appreciate having my car washed...that is a great bonus! More

Very smooth transaction right from initial email contact all the way to delivery. All the options were clearly explained. There was no surprises and no gimmicks. Highly recommended!!! all the way to delivery. All the options were clearly explained. There was no surprises and no gimmicks. Highly recommended!!! More

Dealing with Kenny was a pleasure, he and the rest of the sales staff were honest and worked hard to please us. I will absolutly come back to this dealership when its time to buy another car. sales staff were honest and worked hard to please us. I will absolutly come back to this dealership when its time to buy another car. More

The customer service at the store was awesome. They really took very good care of us and listened to everything we needed. Would recommend to anyone. really took very good care of us and listened to everything we needed. Would recommend to anyone. More

Joe, Paul, and Brad were so great to work with....The guys at Earnhardt helped me buy my new sequoia and made sure i got a great deal on it......Thanks again!!!!!!!! guys at Earnhardt helped me buy my new sequoia and made sure i got a great deal on it......Thanks again!!!!!!!! More

I am sorry I ever went to this dealer. The worst dealer I ever dealt with. Paid $2300 in Upsales, so called updated alarm ( already had factory alarm installed), paint protection, (Toyota has superior paint) ever dealt with. Paid $2300 in Upsales, so called updated alarm ( already had factory alarm installed), paint protection, (Toyota has superior paint) and window tint (already had factory installed tint on rear ,side and side passenger windows. Sales person charged me again for the alarm and paint protection to make it look as if I got more for trade in.In other words, I wanted $2000 more for trade than they offered,they agreed to give me $2000 more but double billed me for paint protection and alarm. I discovered the overcharge when I got home. It took 2 more trips to get the over charge removed. They tried to say that was just another way of billing. To me that was pure deception as they never told me what they were doing. THIS WAS PURE BULL More

The reason for my rating is that I had a coupon for tire rotation and when I presented it I found it was for "balance & rotation" so not accepted for rotation. I felt the coupon was not truthful. rotation and when I presented it I found it was for "balance & rotation" so not accepted for rotation. I felt the coupon was not truthful. More

The staff was very friendly and took their time helping me and making everything go smoothly. Will be going back to future car purchases. I will recommend all friends and family members who are in need of me and making everything go smoothly. Will be going back to future car purchases. I will recommend all friends and family members who are in need of a new car. More

staff in this site were so pleasing and comfortable to deal with. they will discuss options with you and will tell you what really is going on with your car and the sort of things that needs to be done. Y deal with. they will discuss options with you and will tell you what really is going on with your car and the sort of things that needs to be done. You have the choice, and when they do it, they do it real, no hidden charges unlike other dealers who will charge you immediately without knowing what has been done. More

We really enjoyed working with Nigel while purchasing our Toyota Matrix. Nigel is knowledgeable, honest, friendly and unpretentious. He is definitely not your typical car salesman! Our experience at Earnh Toyota Matrix. Nigel is knowledgeable, honest, friendly and unpretentious. He is definitely not your typical car salesman! Our experience at Earnhardt Toyota was very pleasant and we will tell all of our friends to call Nigel if they are in the market for a Toyota. Thanks so much for the great service! More