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East Charlotte Nissan
Charlotte, NC
557 Reviews
At East Charlotte Nissan, we’re more than just a dealership—we’re your neighbors, friends, and trusted automotive partners in the Charlotte community. Whether you're from Matthews, Indian Trail, Allen, or Newell, you’ll feel right at home with our warm, customer-first approach and wide range of services designed to make car ownership simple and stress-free.
Looking for a new Nissan near Charlotte or used cars near Matthews? You've come to the right place. Our expansive inventory features everything from fuel-efficient sedans and family-friendly SUVs to powerful new Nissan trucks for Indian Trail drivers who need muscle on the job site. Explore our full lineup of new Nissan models or browse reliable used vehicles to find the perfect fit for your lifestyle and budget.
We update our selection daily, so whether you're shopping online or visiting us in person, you'll always find fresh options and unbeatable value. And don’t forget to check out our rotating new and used specials for even more ways to save.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 557 reviews
February 01, 2020
A one service I brought my car in for a recall(regarding brakes) and for a six month check up. My appointment was for 8 o'clock and by 10:15 I was back at home. R I brought my car in for a recall(regarding brakes) and for a six month check up. My appointment was for 8 o'clock and by 10:15 I was back at home. Ron Travers was the associate who worked with me. I was kept informed as to what was going on. Service was excellent as usual. I did miss my free oil change by a few days but other than that I am very pleased with the service. More
by janet.pharr
Employees Worked With
Ron Travers was the only person I worked with.
January 13, 2020
Darrell is very helpful on helping me pick my new rogue sport. Very informative and very engaging. Overall, very pleasant experience. Definitely coming back for my family's next car sport. Very informative and very engaging. Overall, very pleasant experience. Definitely coming back for my family's next car More
by zhuokevin
Employees Worked With
Darrell Bacon
January 09, 2020
Awesome Customer Service The customer service at East Charlotte Nissan is always exceptional. This is my second purchase from this dealership and they always go out of their w The customer service at East Charlotte Nissan is always exceptional. This is my second purchase from this dealership and they always go out of their way to get me taken care of. I purchased the service plan and extended warranty with my car and it has been a life saver. Oil changes, tire rotations and yearly inspections are all covered by the plan. It feels good to hand over your keys and not have a bill at the end of your visit. Ron Traver is always friendly and gives service with a smile!! BEST NISSAN DEALERSHIP hands down!! More
by Elizabeth
Employees Worked With
Ron Traver
January 07, 2020
Service advisor was professional and considerate. They greeted me at the door and put down floor mats to protect my interior. I would go here again. greeted me at the door and put down floor mats to protect my interior. I would go here again. More
by Taco92
Employees Worked With
Ruth Kirkpatrick
December 28, 2019
Just ask for Norman when you go in. He is very knowledgeable and extremely helpful! Great experience, would highly recommend for all my friends and family! knowledgeable and extremely helpful! Great experience, would highly recommend for all my friends and family! More
by a.l_rainey
Employees Worked With
Norman, Moe Asmar, Aaron Woller, Jordan Gibbs
November 28, 2019
I truly regret visiting this place. I really should've stuck to my guns and waited two more months before purchasing this car. Now I'm stuck with it at far higher payments than I'd like. Once the finance stuck to my guns and waited two more months before purchasing this car. Now I'm stuck with it at far higher payments than I'd like. Once the finance is up, I'm going to get a Ford instead. More
by KeyLatchPro
Employees Worked With
Moe Asmar, Aaron Woller, Jordan Gibbs
October 29, 2019
East Charlotte Nissan Has Improved ! I have purchased 7 cars for family and me since 2007. @ East Charlotte Nissan. I never felt as if they valued me as a customer. Sales Dept. did, but I have purchased 7 cars for family and me since 2007. @ East Charlotte Nissan. I never felt as if they valued me as a customer. Sales Dept. did, but Service Dept. All cars I purchased were new..I don’t have enough space nor time to list all the frustrating things they did. Service personnel were frequently rude including the receptionist My car was inspected once and they never sent NCDMV the info causing me to pay a late fee. They never owned up to their rudeness or mistakes. I went in Saturday, October 26, 2019 dreading interaction with them for my 10000 mile check. What a surprise to see the staff so accommodating and polite. I was told there would be an hour wait and it was an hour wait Ron Traver, service advisor, was wonderful and respectful. He even managed to get my email address corrected after I had tried to get it correct since 2013!.I pray this service stays intact for a while. More
by Femmeazure
Employees Worked With
Ron Traver
October 01, 2019
Sold a damaged car that they won't fix (despite warranty) UPDATE: Since I left the comment, I was asked to retrieve the car from the mechanic because no one was claiming it. My son drive the car home. He got UPDATE: Since I left the comment, I was asked to retrieve the car from the mechanic because no one was claiming it. My son drive the car home. He got around the corner from the house, tried to turn and everything locked up on him. He said all the system lights came on, then went off and he was unable to complete the turn. He hit a curb so hard, barely missing a car that was sitting there waiting to turn, that the now the car won’t move at all. The momentum of the impact turned the car into the position on the pictures. It sat there blocking traffic for about 2 hours. Its been towed to my home. The initial damage to this car has now put my family and the public at risk. ----- Within 30 days, I bought three cars from East Charlotte Nissan. The third one, a 2016 Kia Forte (with less than $5k miles) started exhibiting issues within a week. We returned the car to the dealership for analysis and, I thought, repairs. The service team determine there was bullet lodged in the computer system that was creating the malfunctioning and that this was not covered under the warranty. Fast forward three weeks, my insurance company obtained a report from a diagnostics expert who concluded the damage to the vehicle existed before I bought the car – that I was sold the car with the bullet lodged in it. My calls to Mike Harper, Service Manager, have gone unanswered. The response from Moe Asmar, GM, was, “That’s not true.” He referenced multiple gun shot holes, when there is only one. No one from East Charlotte Nissan has asked to review the report or pictures that are “not true” – they just simply are not dealing with this. The car is under warranty, but they are not accepting responsibility and so it is just sitting. I asked Moe what is my recourse as a consumer and he replied, “It’s your word against ours.” So, this is “my word”. More
by Dr. L. Cunningham
Employees Worked With
Mike Harper, Moe Asmar
September 27, 2019
SeptemberBlues I was very hesitant about my purchase, after having my truck's transmission go out. East Charlotte agent, Tisha helped eased the stress of purchasing I was very hesitant about my purchase, after having my truck's transmission go out. East Charlotte agent, Tisha helped eased the stress of purchasing a new vehicle & even reached out to different insurance agencies to ensure I had the lowest quote. Ensuring me that my power train warranty was lifetime and that I would have front to back bumper warranty for six years. I'm very pleased with my purchase. More
by toriejones91
Employees Worked With
Tisha Outen, Alex
September 24, 2019
Great service Bacon should great service and was able to put me in a car that I wanted. I told him the max I was willing to pay and he got me a car to fit my needs Bacon should great service and was able to put me in a car that I wanted. I told him the max I was willing to pay and he got me a car to fit my needs More
by Mc
Employees Worked With
Bacon
