East Charlotte Nissan

Nissan East Charlotte dealer had a used vehicle advertised on the “specials” tab on their website with a steep discount of more than 10%. We called to confirm it was still available and said we’d c advertised on the “specials” tab on their website with a steep discount of more than 10%. We called to confirm it was still available and said we’d come when we got off work. We drove an hour to see the vehicle and fell in love with it. We wait again for over an hour because our salesperson was with another couple. He finally comes over with a breakdown. We anticipated normal add ons, taxes, title and dealer fees. We did not expect that they would add a bogus fee for “delivery and prep” which was almost to the dollar what that “special” discount showed on their website. When we asked what the fee was for they said they add it to cover their costs of receiving the vehicle and adding tint and trim before putting it on their lot. We told them that was ridiculous and those costs should already be included in the cost of the vehicle. They kept asking to rework it and come back and each time that fee was still there. After almost 5 hours in we were exhausted and burnt out. We finally said no and walked out. They stopped us in the parking lot giving us a final offer which still was about 2k too high but we had already wasted so much time and really did love the vehicle and we caved. I didn’t realize until later that on the receipt they did not add the fee as a separate line item but raised the selling price of the vehicle. Meaning it was all a ruse and they only posted it as “discounted” online to trick us. It was a sleazy tactic and dirty way to run a business. I would stay far away from them if I were you. More

Most car dealerships still behave like back in the 70's, 80's, and 90's, but this one is the worst i have visited so far. The sales manager doesn't realize that there are many ways to insult a potential cus 80's, and 90's, but this one is the worst i have visited so far. The sales manager doesn't realize that there are many ways to insult a potential customer, patronizing is one form of being rude and disrespectful. I don't recommend to visit this dealer to purchase any car, unless you want to be conned. The deceptive demeanor of the sales manager that spoke to me is unforgivable. Mike you should be ashamed of your unprofessional behavior. More

Great customer service, very polite and understanding, helpful with any of my questions. Satisfied with the communication helpful with any of my questions. Satisfied with the communication More

Prompt service. Clean waiting areas. Knowledgeable and friendly staff. Service completed as expected and expeditiously. Please continue Clean waiting areas. Knowledgeable and friendly staff. Service completed as expected and expeditiously. Please continue More

Love Nissan went in to trade in my husband car end up trading mine two trading at once thanks Asel Humaideh she was so amazing and answered any questions I have very sweet and professional very smooth pr trading mine two trading at once thanks Asel Humaideh she was so amazing and answered any questions I have very sweet and professional very smooth process. More

Thank you Brian I absolutely love my new ride. I’ll be back in 3 years for another trade in I’ll be back in 3 years for another trade in More

Long time Service Advisor Ron Traver had retired so this trip to East Charlotte Nissan's Service Department was my first experience with Lee Martin. Lee was great to work with and very communicative! The trip to East Charlotte Nissan's Service Department was my first experience with Lee Martin. Lee was great to work with and very communicative! The Service team was able to isolate the acceleration issue with my Nissan Altima, get it corrected promptly and at a reasonable price for the needed repair. More

Daughter got ripped off on a car. Ended up paying $5K more than could have purchased elsewhere. Chalked it up to lesson learned. Didn't write a review or anything. BUT THEN - They Ended up paying $5K more than could have purchased elsewhere. Chalked it up to lesson learned. Didn't write a review or anything. BUT THEN - They reach out 4 months later to buy the vehicle, and put her in a 'newer' one. And offered $8K LESS than she paid them. That put me over the top. This place is unethical and predatory. Beware. More