East Hills Chevrolet of Douglaston

Great dealership! In these uncertain times with the COVID virus - this dealership and in particular our salesperson Charles Robertson, made the car buying experience so In these uncertain times with the COVID virus - this dealership and in particular our salesperson Charles Robertson, made the car buying experience so easy and stress free. His time, attention and patience was above and beyond what was expected! It was full attention on us and the process that is involved in the lease of our vehicle! It takes a good deal of paperwork and he guided us with all his time and patience to get it ALL right- checking and reviewing! We felt like the chaos outside the dealership doors in the world of COVID had no impact on our purchase. I had trepidation going to-look for a new vehicle- but that all disappeared the moment I went through the doors of East Hills Chevrolet! I left feeling like I owned my new leased car for years. It was a sooth transition from our current lease to the new lease- all done that day and all done efficiently! I especially thank our salesperson, Charles Robertson- of East Hills, for his attention to detail and making sure we were comfortable with all the functional aspects of this new vehicle. I thank him and all the other support staff for making this our best experience! We love our vehicle and know we have a great place to go for all our service at East Hills Chevrolet of Douglaston! More

Lev and Chris NG made it very easy to get into my new lease. Inspite of the COVID 19 pandemic, Lev , Chris NG and Jason were extremely helpful setting up my lease on 2020 Equinox Great dealership.. Thank yo Inspite of the COVID 19 pandemic, Lev , Chris NG and Jason were extremely helpful setting up my lease on 2020 Equinox Great dealership.. Thank you.. More

WORST CAR BUYING EXPERIENCE OF MY LIFE I Felt like they were trying to scam me through the entire purchase process. Had to report them to the BBB to get them to be fair and honest at all. I Felt like they were trying to scam me through the entire purchase process. Had to report them to the BBB to get them to be fair and honest at all. Finally they delivered me an absolutely filthy vehicle, not even vacuumed much less cleaned. Do yourself a favor. DO NOT DO BUSINESS WITH EAST HILLS CHEVROLET,Douglaston. The only person who treated me as a customer was Charles Robertson. And he wasn't even the salesman! More

Bought a used 2017 Cadillac xt5 from them, very professional. Excellent staff A++++. Great atmosphere. Went on a Saturday morning and it was an Easy drive from Staten Island. professional. Excellent staff A++++. Great atmosphere. Went on a Saturday morning and it was an Easy drive from Staten Island. More

Everything as promised Fast service. Professional. Great communication. They did a warranty repair on a used car I had bought. They did not over promise and did exactly what Fast service. Professional. Great communication. They did a warranty repair on a used car I had bought. They did not over promise and did exactly what they said they would do. More

The dealership made things easy to turn in our lease and to lease a new vehicle. Juan Nadal was honest with us and let us know what was affordable or out of our reach. For us that type of service goes a lo to lease a new vehicle. Juan Nadal was honest with us and let us know what was affordable or out of our reach. For us that type of service goes a long way. He was also very knowlegeable of the vehicles on the lot and very helpful More

Love to deal with two agents: Sonia Mitsis and Erik Mendoza. Both are extremely helpful and understanding and work to get you the best deal. Mendoza. Both are extremely helpful and understanding and work to get you the best deal. More

Stay away !Brought my new Corvette for service. It was Stay away ! Brought my new Corvette for service. It was misdiagnosed got the run around & poor customer service from almost everyone there. After s Stay away ! Brought my new Corvette for service. It was misdiagnosed got the run around & poor customer service from almost everyone there. After showing the mechanic myself that he made a big mistake & got an apology. Was still treated poorly. Juan service manager poor service skills & rude. Laura manager who should get trained on people skills. And I believe one of the main managers whose name was Charles I think which I came to try to make things right but turned out to be Master of the xxxx show. When you drive a Lexus for 20 years & deal with their customer service and then come to this Chevrolet dealer, & experience The Mickey Mouse Club, you definitely know the difference. Opened case & made a complaint with GM. What a poor representation of an American car company. If it wasn't a Corvette I would never buy a Chevrolet again just by this experience alone. More