East Hills Chevrolet of Douglaston

We had an excellent experience overall and we're very happy with our new car. Anita Stroble was a pleasure to work with -- super friendly and very helpful throughout the whole process. happy with our new car. Anita Stroble was a pleasure to work with -- super friendly and very helpful throughout the whole process. More

I recently purchased an equinox from John and rob at east hills Chevrolet and couldn't be happier. The staff at this dealership are second to none. From the second I walked in to the second I left I felt lik hills Chevrolet and couldn't be happier. The staff at this dealership are second to none. From the second I walked in to the second I left I felt like I was treated as a friend more than a customer. When everything was all said and done and I was leaving they said to me "welcome to the east hills family" my family and I will only do business with 1 dealership from now on and that east hills. Thanks everyone!!! More

Alex was very nice, patient and informative about all the vehicles I looked at. I had a hard time choosing but he was patient and stayed with me until I went home happy with the car I bought. Thank you Alex vehicles I looked at. I had a hard time choosing but he was patient and stayed with me until I went home happy with the car I bought. Thank you Alex and to the staff that helped me through the day from refreshments to car service to a smooth financial process. More

I stepped into this dealership looking to buy a used car under $7,000, until I met Dennis. He immediately asked me if I wanted to get a new car instead and to have it at a low payment. He took me straight under $7,000, until I met Dennis. He immediately asked me if I wanted to get a new car instead and to have it at a low payment. He took me straight to the Cruze and I really liked the car. Also, he gave me a deal that I couldn't refuse. I am going to recommend East Hills to all my friends and family. When my other lease ends, I am going back to see Dennis. More

What I loved about this dealership was that from the second we walked in we received the attention deserved. We were important from the very beginning. With Lawrence, we established an immediate connect second we walked in we received the attention deserved. We were important from the very beginning. With Lawrence, we established an immediate connection. When it comes to sales you have to feel that genuine connection from a sales person in order to have the confidence in taking the deal to the next step, and we did. I would recommend this dealership to everyone because of their professionalism and attentiveness to their customers. More

Happy with my purchase.... Staff is very friendly and helpful they work with you no matter what to make you happy... When I am ready for my next purchase it will be easy hills chevy !!! helpful they work with you no matter what to make you happy... When I am ready for my next purchase it will be easy hills chevy !!! More

I am giving the dealership and Mike Fresa high marks for customer service, they made me feel like a VIP customer. They gave me a great deal and would not hesitate to give a referral and I plan to use them customer service, they made me feel like a VIP customer. They gave me a great deal and would not hesitate to give a referral and I plan to use them again in the future. More

By far the best buying experience I have ever had. Lawrence Brewer, Marissa Mahmood, Cat Rivera, Charles Robertson and the entire staff know how to deliver quality service and make each customer feel Lawrence Brewer, Marissa Mahmood, Cat Rivera, Charles Robertson and the entire staff know how to deliver quality service and make each customer feel special. No hassles, pressure, or games. 5 star, A+++. East Hills is 1 hour and 2 toll bridges from my house and I would never buy a Chevy anywhere else. Keep up the good work and thank you again. I love my Camaro !!! More

I have never been able to make a purchase so effortlessly for anything in my life. Unbelievable team working there from sales to finance. From start to finish we felt as though we were family and treated as for anything in my life. Unbelievable team working there from sales to finance. From start to finish we felt as though we were family and treated as such. Even the sales team members that were not working with us went above and beyond to make us feel welcome, but it was Sonia's care and attention that ultimately sealed the deal for us. Consistent follow up and follow through made this truly worth the 2 hour drive. More

Let me start by changing my overall review done last evening, and explaining why this change. Last week I visited the dealership and requested that a certain Impala be held for me via e mail and by pho evening, and explaining why this change. Last week I visited the dealership and requested that a certain Impala be held for me via e mail and by phone to Cat. We came in and wrote the deal and I gave the salesman a check for $500. He took the deal up front and came back to inform me that that car had just been sold 10 minutes earlier. (first error) He offered me a white Impala at a slightly higher price, which we wrote up, and the next day it too could not be delivered for one reason or another. (second error) The Sales manager apologized and offered me a car that was coming in on Friday in Silver. All of these cars are supposedly GM certified, and I was told by the salesman that it included an additional 2 year warranty. The car was held up in NJ and did not come in until Monday due to a storm. (third error) The car came in and we picked it up and signed the paper work. Mind you, I was also told by the sales manager that I would be given a $300. reduction because it was not the color of my choice. I never got that reduction. (fourth error) I went home and found that the salesman did not give me the FS20 to prove the car was insured, and did not give me a bill of sale. (fifth and sixth errors) He did deliver the bill of sale to my home (one gold star) however I had to complain loudly to him, and he truly wanted to satisfy me. I looked at the bill and found that this 2 year warranty that comes with this GM certified car was costing me $2,645. and that brought the overcharge to $2,945. While everyone was truly nice and tried to make me a satisfied customer, they failed miserably. It truly made my experience unpleasant, and I question the honesty of a dealership that tells me that the warranty comes with a car, then charges me such a high fee for this free warranty. I arrived and waited over an hour for my car to be delivered, which wasn't a problem, however, the paperwork was zipped through so fast that I needed to look at everything when I got home, thus finding no bill of sale or insurance card. I had to visit the broker to pick up the FS20. Why would anyone in their right mind refer customers to a dealership that is so careless and negligent and bordered on dishonesty by charging for service that they told me was part of the GM certified program, OR, is this vehicle not GM certified and why isn't it? Why am I paying for a warranty on a 2011 vehicle with only 35k miles on it. Unless and until these things are ironed out by this dealership I would recommend that people seeking a car from this dealership look elsewhere and pay particular attention to what you are told, and to hold the dealership to everything they tell you and get it in writing. I lost my trust in this dealership and it will take a lot to gain it back. I wonder if they will make me a satisfied customer or will they blow me off. More