East Hills Chevrolet of Douglaston

Service department Shortly after purchasing a new 2018 Chevrolet Traverse from East Hills Chevrolet of Douglaston the air conditioning stopped working. I scheduled an ap Shortly after purchasing a new 2018 Chevrolet Traverse from East Hills Chevrolet of Douglaston the air conditioning stopped working. I scheduled an appointment with East Hills Chevrolet of Douglaston’s service department. They found nothing wrong with the truck but the air conditioning was still working intermittently. After their first failed attempt to diagnose the problem with the air conditioning I had to schedule another service appointment. This time they said they could not duplicate the problem but they were replacing the compressor. After their second failed attempt to diagnose the issue with the air conditioning I had to schedule another service appointment because the problem persisted. This time they had the truck for ten days and again stated they could not duplicate the problem but were going to replace a control board. I received a call that the truck was repaired and ready for pickup. When I got to the dealership I entered into the truck to drive home and the air conditioner was blowing hot air I pointed it out to a service advisor that verified the problem and asked me to leave the vehicle. I left the truck with the service department. After their third failed attempt to diagnose the problem I called for an update and they didn’t even know that my truck was at the dealership waiting for repair. They again stated that they cannot recreate the problem. So they arbitrarily change parts in hopes of rectifying the problem. Why change parts if you can’t recreate the problem? This is now their fourth attempt to fix the same issue with my truck. As of this writing they’ve been in possession of my truck for a total of nineteen days and counting. It’s been eight days since anyone from the dealership contacted me. My air conditioning is still not working and there’s no resolution in sight. East Hills Chevrolet of Douglaston should not be a registered NYS Department of Motor Vehicle shop and be able to perform repairs and SAFETY inspections on motor vehicles. More

Great Service Joyce Gold worked with me and got me a great deal. She went through all the different features with me about the car. Joyce went above and beyond to Joyce Gold worked with me and got me a great deal. She went through all the different features with me about the car. Joyce went above and beyond to accommodate me. More

Overall great experience I had such a great experience leasing my new traverse there. Charles Robertson and lev were both so kind and helpful. Neither one of them were pushy, I had such a great experience leasing my new traverse there. Charles Robertson and lev were both so kind and helpful. Neither one of them were pushy, they both were kind and made this a great experience for me . More

Service They worked with me and got me a great deal ! And G Gordon Calhoun went above and beyond to accommodate me ! If any of my friends or family needs a ca They worked with me and got me a great deal ! And G Gordon Calhoun went above and beyond to accommodate me ! If any of my friends or family needs a car I would send them there ! Great job ! More

Great service Juan Nadel , our service representative was polite and professional. I would definitely recommend this dealership to anyone looking for an automobile. Juan Nadel , our service representative was polite and professional. I would definitely recommend this dealership to anyone looking for an automobile. Convenient and a great price. What else can i ask for? More

Phenomenal service by G. Gordon Calhoun! Leased my 2015 Camaro three years ago from East Hills Chevrolet of Douglaston and had an excellent experience. My lease ended this month and went back Leased my 2015 Camaro three years ago from East Hills Chevrolet of Douglaston and had an excellent experience. My lease ended this month and went back to East Hills Chevrolet of Douglaston to pick out my new car. I was kindly welcomed by "G. Gordon Calhoun", who took the time to assist me picking out my new vehicle. The 2018 Equinox was the perfect car for me, and Gordon made the process unbelievably easy and enjoyable. Gordon made me feel like family and I couldn't thank him enough. Thank you so much Gordon! More

My Family Car !! The best Experience I Had in a Long Time !!!! Charles Robertson Made Really Easy For Me , He Explained To me All The Details About the car I wanted , The best Experience I Had in a Long Time !!!! Charles Robertson Made Really Easy For Me , He Explained To me All The Details About the car I wanted , An Most importantly gave me the best numbers. Satisfy could not ask for more. you got my five stars, thank you Charles Robertson . More

Equinox Just leased a 2018 Equinox. Charles Robertson was knowledgeable, professional and patient. I was able to pick up my new vehicle within hours. The pape Just leased a 2018 Equinox. Charles Robertson was knowledgeable, professional and patient. I was able to pick up my new vehicle within hours. The paperwork process was quick and efficient and I love my new vehicle. Charles made this a great experience. I would highly recommend this dealership, and highly recommend Charles Robertson. More

A friendly face and enthusiastic personality. Upon arriving at East Hills Roy Martin was more than happy to welcome us at the dealership. He showed us around the dealership to look at his inventor Upon arriving at East Hills Roy Martin was more than happy to welcome us at the dealership. He showed us around the dealership to look at his inventory, we found the car that we were interested in and went for a test drive. We negotiated a deal with Roy's help and are very happy with our Equinox (Premeir). More

Thank you Sonia from eaSt hill Chevrolet!! Thank u soo. Much Sonia for a great experience at this dealer and excellent customer service. Thanks for taking the time to make sure I was complete Thank u soo. Much Sonia for a great experience at this dealer and excellent customer service. Thanks for taking the time to make sure I was completely satisfied with the purchase and getting the best deal for me. Hoping to see u in the future for my next car . More