East Hills Chevrolet of Douglaston

excellent service I visited other dealerships and this is the best one by far. Juan was amazing with explaining everything and had a lot of patience with me. I've been I visited other dealerships and this is the best one by far. Juan was amazing with explaining everything and had a lot of patience with me. I've been recommending east hills chevy ever since . More

Great team My husband and I checked out a deal on 2015 Equinox. Joseph Nam is very helpful and patient and so is David Del Vecchio. I haven't closed the deal ye My husband and I checked out a deal on 2015 Equinox. Joseph Nam is very helpful and patient and so is David Del Vecchio. I haven't closed the deal yet, but if I do I will surely go back to them. More

warranty work This is an intimate review because I have been a customer of this dealership since 1988 when the owner was Little Chevrolet in Roslyn. Leon Swartz was This is an intimate review because I have been a customer of this dealership since 1988 when the owner was Little Chevrolet in Roslyn. Leon Swartz was the Chevy service manager. He was peerless. To my chagrin he was transferred to East Hills Subaru. But to my delight I became acquainted with Bob Gecevich the Chevy service manager. This well meaning caring gentleman understands service. He knows how to speak with people. Yes he communicates but more importantly he CONNECTS with people. I had a problem with my Bluetooth connection to my phone for hands free calling. He found his most experienced technician and fixed the problem almost instantly. I also needed a loaner car but because I came early his loaner cars were still out and not available. Before realizing that my issue could be corrected easily he contacted a car rental company to make sure I'd have a car. Instead, the issue was addressed promptly and I did not need the rental car. East Hills due what you can to keep this man happy so that he does not leave your organization. More

Awesome I saw the car I wanted and I trade in my 2012 Malibu for a 2013 camaro 2LS and Charles gave me a great deal for it. I saw the car I wanted and I trade in my 2012 Malibu for a 2013 camaro 2LS and Charles gave me a great deal for it. More

quick and easy When I walked in to the dealership, Charles Robertson introduced himself in a very friendly manner. We saw the car I wanted and took me for a test dr When I walked in to the dealership, Charles Robertson introduced himself in a very friendly manner. We saw the car I wanted and took me for a test drive. Afterwards we worked out a great deal and the whole was very fast. I picked up the car two days later and everything was ready and Charles spend time to setup all the car options. Overall a great experience and I'm really happy with the car. More

very helpful great service Had what i wanted. Picked up my new truck the same day i went looking for it.charles was the best for the second time. Thank you. Had what i wanted. Picked up my new truck the same day i went looking for it.charles was the best for the second time. Thank you. More

AWESOME The dealers were extremely helpful and knowledable. Every thing I needed was provided promptly and very friendly. Best dealership I've ever been to Go The dealers were extremely helpful and knowledable. Every thing I needed was provided promptly and very friendly. Best dealership I've ever been to Go there for great deals. More

Quick, Easy, Womderful I walked into Chevy of East Hills, which is a very active showroom, and was super nervous being that this was probably going to be my first "newer' ca I walked into Chevy of East Hills, which is a very active showroom, and was super nervous being that this was probably going to be my first "newer' car purchase. I came across Joyce Gold, who was all smiles and about helping. She quickly made me feel comfortable, showed me around the lot and allowed to me test drive the car that I now currently own. She was very patient with me and helped me trade in my truck. We kept in touch via email, and when I confirmed with her that I was purchasing my Sonic, she made the transfer experience super easy. I went to pick it up on a Saturday, and she surprised me being there, since it was her day off. She said she wanted to be the one to give me the keys to my car. She took more time into explaining how everything functions in the vehicle and I've been enjoying it since. Thank you Chevy of East Hills Douglaston, and Thank you Joyce Gold for your time and wonderful experience. More

Worst customer service I have ever experienced. First, I tried to use the service center website to schedule my appointment. I entered the date I wanted to have my car serviced and received an autom First, I tried to use the service center website to schedule my appointment. I entered the date I wanted to have my car serviced and received an automatic response from the service manager that someone would contact me regarding my request; waited 3 days for a response and was told via an email from Maria that the date I requested was not available and gave the next available date (Friday, April 3) and advised that I call to schedule a time. Forgive my ignorance but I replied to the email and confirmed that I would take the April 3 appointment and asked if someone could let me know what times were available. Again, 3 days later no response so I called and was told that I could bring my vehicle in on April 3 at 7:45. If you can only make an appointment by speaking with someone directly why have a website that allows you to pick dates and times that are not available in the first place. Second, showed up at East Hill on April 3 at 6:30 and waited on line until they opened at 7:30. Imagine my surprise when I got to the front of the line to check in and the service manager informs me that I didn't have an appointment. I tried to explain that I did have an appointment but he insisted that I wasn't on his list or in the computer. He went in the office to double check and told me that the computer said my appointment was on April 14. Again, I tried to explain to him that I did have an appointment and that I wouldn't have taken a day off from work to come from Brooklyn to Douglaston if I didn't. Since I didn't want to hold up the line (there were about 10 cars behind me) I pulled out to the back of the service area where I checked my emails, both sent and received. I walked back in to show the manager my email proof and he continued to brush me off as I tried to prove to him that I did have appointment on April 3. He was unprofessional, rude and left such a bad taste in my mouth that I will never return to East Hill again for anything. As a "manager" the appropriate thing to do would be to at the very least apologize for the inconvenience and TRY to find a way to satisfy the customer. More

Exceptional leasing and trade in experience This was my first time leasing a Chevrolet, Mike and David made my experience at East Hills a total pleasure. The entire process was smooth and trans This was my first time leasing a Chevrolet, Mike and David made my experience at East Hills a total pleasure. The entire process was smooth and transparent, at no time was I subjected to any false claims or promises which I had recently experienced at several other car dealerships. Mike and David are consummate professionals who deliver the price, terms, and service exactly as promised. More