East Hills Chevrolet - Service Center

excellent service!!! Danny B the customer relation manager assisted me with getting some extra work done to my 2015 Chevrolet suburban .. VERY HELPFUL AND KIND GREATLY AP Danny B the customer relation manager assisted me with getting some extra work done to my 2015 Chevrolet suburban .. VERY HELPFUL AND KIND GREATLY APPRECIATED great job service department !!!! ????? Thanks a lot guys .. More

Best Service Center Ever I failed inspection due to my 3rd brake light being out. Jason let me within the hour what the problem was. I went to another dealership earlier due t I failed inspection due to my 3rd brake light being out. Jason let me within the hour what the problem was. I went to another dealership earlier due to a faulty USB. It took them 5 hours to look at my car and they originally said nothing was wrong with it. Jason made sure the service center took a look into that issue as well. Jason called me as soon as the car was finished and I was able to pick up the car right away with out missing another day's work. My dealer Danny also made sure I was taken car of even after I bought the car from him years ago. I will only go to East Hills Chevy for service from now on. These people know what they are doing. More

Good Service Dropped my Equinox off in the morning for an oil change and let them know I needed to pick it up by noon. When I returned to the service Dept the vehi Dropped my Equinox off in the morning for an oil change and let them know I needed to pick it up by noon. When I returned to the service Dept the vehicle was done and ready to go. Thanks. I received a call the next day from Danny Brendler to make sure I was happy with the service. More

Excellent service I was only looking for some information about Chevrolet and this young man Joseph Nam provided very helpful advice and detailed explanation about cars I was only looking for some information about Chevrolet and this young man Joseph Nam provided very helpful advice and detailed explanation about cars that I was interested in. He was very polite, professional and patient with me all the time and he is a very honest man. I am very impressed and will definitely go soon find Joseph for purchase. I will strongly recommend East Hills to my family, friends and other colleagues for purchase. Thank you very much Joseph. More

Immediate response by Danny Brendler. The only reason I would recommend this dealership is because of the immediate response and professionalism I received from Mr. Danny Brendler after fi The only reason I would recommend this dealership is because of the immediate response and professionalism I received from Mr. Danny Brendler after filing a complaint about the service department. Customer service was not up to par until Mr. Brendle got involved. More

Chevy Volt '15 Julian was very informative and friendly! I came in to visit the service center and he offered to drive me to Mcdonalds while I wait. Very nice and fu Julian was very informative and friendly! I came in to visit the service center and he offered to drive me to Mcdonalds while I wait. Very nice and funny guy. He also honored my online deal which was really nice. More

excelent experience sevicing my vehicle My vehicle had a check engine light come on the other day, it made me very nervous, as i did not understand what this meant. I called east hills chevy My vehicle had a check engine light come on the other day, it made me very nervous, as i did not understand what this meant. I called east hills chevy and spoke to a service consultant by the name of Keith. He assured me that as long as the light was not flashing, and the engine was not shaking, I would be safe to drive it in to the service department. Even though the next appt was not for 2 weeks, they let me come in the following day based on an emergency situation. after checking my vehicle, it turned out that it was just a loose gas cap! there was no charge and I was in and out of the dealership within 1 hour. this was a great experience, and I wanted to share it. Thanks East Hills Chevrolet! More

MY MECHANICAL EXPERIENCE !!! MY MECHANIC IS DANNY THE SHOP STEWART , HE IS " THE ONLY MECHANIC" THAT TOUCHES MY VEHICLE HIS TECHNICAL KNOWLEDGE OF MY SUBURBAN IS SUPERIOR NEVER H MY MECHANIC IS DANNY THE SHOP STEWART , HE IS " THE ONLY MECHANIC" THAT TOUCHES MY VEHICLE HIS TECHNICAL KNOWLEDGE OF MY SUBURBAN IS SUPERIOR NEVER HAD TO COME BACK TO FIX THE SAME PROBLEM TWICE HE IS A PROFESSIONAL MECHANIC AND EAST HILLS CHEVY DEALERSHIP WOULD BE LOST WITHOUT HIM PLUS " AMY " IN SERVICE IS A PLEASURE TO DO BUSINESS WITH AND IF THEY LOSE DANNY THE MECHANIC I WILL BE FORCE TO LEAVE EAST HILLS CHEVY TO FIND A NEW MECHANIC SINCERELY, TOMMY G More

warranty work This is an intimate review because I have been a customer of this dealership since 1988 when the owner was Little Chevrolet in Roslyn. Leon Swartz was This is an intimate review because I have been a customer of this dealership since 1988 when the owner was Little Chevrolet in Roslyn. Leon Swartz was the Chevy service manager. He was peerless. To my chagrin he was transferred to East Hills Subaru. But to my delight I became acquainted with Bob Gecevich the Chevy service manager. This well meaning caring gentleman understands service. He knows how to speak with people. Yes he communicates but more importantly he CONNECTS with people. I had a problem with my Bluetooth connection to my phone for hands free calling. He found his most experienced technician and fixed the problem almost instantly. I also needed a loaner car but because I came early his loaner cars were still out and not available. Before realizing that my issue could be corrected easily he contacted a car rental company to make sure I'd have a car. Instead, the issue was addressed promptly and I did not need the rental car. East Hills due what you can to keep this man happy so that he does not leave your organization. More

Worst customer service I have ever experienced. First, I tried to use the service center website to schedule my appointment. I entered the date I wanted to have my car serviced and received an autom First, I tried to use the service center website to schedule my appointment. I entered the date I wanted to have my car serviced and received an automatic response from the service manager that someone would contact me regarding my request; waited 3 days for a response and was told via an email from Maria that the date I requested was not available and gave the next available date (Friday, April 3) and advised that I call to schedule a time. Forgive my ignorance but I replied to the email and confirmed that I would take the April 3 appointment and asked if someone could let me know what times were available. Again, 3 days later no response so I called and was told that I could bring my vehicle in on April 3 at 7:45. If you can only make an appointment by speaking with someone directly why have a website that allows you to pick dates and times that are not available in the first place. Second, showed up at East Hill on April 3 at 6:30 and waited on line until they opened at 7:30. Imagine my surprise when I got to the front of the line to check in and the service manager informs me that I didn't have an appointment. I tried to explain that I did have an appointment but he insisted that I wasn't on his list or in the computer. He went in the office to double check and told me that the computer said my appointment was on April 14. Again, I tried to explain to him that I did have an appointment and that I wouldn't have taken a day off from work to come from Brooklyn to Douglaston if I didn't. Since I didn't want to hold up the line (there were about 10 cars behind me) I pulled out to the back of the service area where I checked my emails, both sent and received. I walked back in to show the manager my email proof and he continued to brush me off as I tried to prove to him that I did have appointment on April 3. He was unprofessional, rude and left such a bad taste in my mouth that I will never return to East Hill again for anything. As a "manager" the appropriate thing to do would be to at the very least apologize for the inconvenience and TRY to find a way to satisfy the customer. More