East Hills Chevrolet - Service Center

Terrible customer service I tried to make an appointment to service my leased 2012 Equinox on 3/13/15 & was told that the first available appt wasn't until mid April. I explai I tried to make an appointment to service my leased 2012 Equinox on 3/13/15 & was told that the first available appt wasn't until mid April. I explained that my truck seems to have some type of electrical short because the radio & blue tooth go dead intermittently & the truck wouldn't start last week. Fortunately, the truck started today, but I'm afraid that the truck may short while I'm driving and cause an accident. The truck is due for an oil change which I thought I would do while having the electrical problem fixed. As it stands now, I have to go to a local mechanic to change my oil & do the service & hope & pray that my electrical system doesn't short out while I'm driving. Thank God my lease is up in June. I will NEVER buy or lease another Chevrolet. Sadly, Chevrolet is unable to provide service to the volume of vehicles that they sell & lease. I tried to explain the urgency of the problem to the receptionist & the manager & was told they have "too much work" & that my vehicle wasn't their responsibility since I leased from Major. I told them that I've been bringing my truck for service to East Hills since 2012 & was never told that I should go back to Major. Joanne More

Avoid at all costs Avoid this place like the plague. I love my car but their service department is slow and ruthless. They continually lie & can't keep all their lies co Avoid this place like the plague. I love my car but their service department is slow and ruthless. They continually lie & can't keep all their lies consistent. They have an air of professionalism but they are heartless. When I complained my car & I were forbidden to return even though I purchased the car from them & I have a bumper to bumper warranty. My wife & her car were also barred from their service center. Now they may dislike me enough to ask me never to return. But refusing to service my wife's car was pure spite on their part. I don't believe in guilt by association. They are punishing my wife, a customer in good standing, just because she is married to me. They are vicious as they are lazy. Please avoid this dealership. Unless you enjoyed being mislead and you enjoy hearing how sorry they are for any inconvenience you are experiencing. After the 10th time of hearing that line said to you robotically, I am certain you will think, as I do, that it is a sardonic joke. My first encounter was a flat tire. It took them 100 hours to get me a spare. They said it was special. GM told me otherwise. My next encounter was worse. They had me waiting 3 hours after I arrived for my 10am appointment, only to be told they're too busy & they have to reschedule. Clearly they have too many customers to handle them all adequately. We can all help East Hills by leaving them & never returning. They don't know their product & they cant deal with people. More

Andrew What a disaster. First of all. The rear defroster shorted out, they warranteed the glass. I got it back to find my roof was destroyed. They tried to c What a disaster. First of all. The rear defroster shorted out, they warranteed the glass. I got it back to find my roof was destroyed. They tried to cover it up with some paint. Piss poor workmanship. And the nerve to try and give it back to me like that. Spoke to Jamie to get it resolved. Did not so much as offer me an oil change. Even for warranty work, please don't go here. Like a stupid I went back to get my air conditioner checked, and the power steering checked, only to learn that both units had trouble. Keith told me that I was out of warranty by 28 days, and they would have to charge me. It took me 38 days to get an appointment. Sadly they just don't care about the customer. Even after taking 38 days to get an appointment. I still waited 2 hours for them to look at the car. Every time I go there, does not matter for what, a minimum of 2 hour wait. Why make an appointment? More

I went to east hills Chevrolet for state inspection for my 2012 Tahoe and walk out with a 2014 Tahoe and $130 lower monthly payments. my 2012 Tahoe and walk out with a 2014 Tahoe and $130 lower monthly payments. More

Leased my 2013 Chevy Volt from Juan Nadal who was a pleasure to work with. My experience with the dealership and the service dept. in particular was nothing short of horrible in the six months I have h pleasure to work with. My experience with the dealership and the service dept. in particular was nothing short of horrible in the six months I have had the car. Love my Volt, Dislike East Hills. No respect for the customer whatsoever. My first service appointment I schedule for early morning as a wait appointment, the mechanic who was to do the work was a no show. They didn’t tell me he was MIA until an hour had passed. The third time I needed warranty service similar situation. Mechanic was not available and again I had to leave the dealership without the work done and my time wasted. The most recent experience they had my car for four days and only after I demanded my car back did they tell me the reason for the delay was the mechanic got sick. WTF?? Maybe East Hills needs another qualified mechanic and some lessons on how to manage the team and client experience. I have owned Jaguars, BMW's, Toyotas, Honda, Volvos, Infiniti and Mercedes. If you took all my negative experiences with these cars it doesn't add up to the nonsense at this dealership. Maybe a change in management is needed but the dealership owner who is in Turks and Cacaos at the moment doesn't have a clue. I should have gone for the TESLA. My bad. More

The worst service ever. You in trouble if you there for anything else then oil change and they even f... That one too. The worst customer service, they should invest some of the money they made on us and t anything else then oil change and they even f... That one too. The worst customer service, they should invest some of the money they made on us and train their employees. More

We puchased a used 2010 Chev Camero a month ago. have had nothing but issues every since. The car shakes and pulls when you reach 60 mph. Shaking bad when applying the brakes. The tires were supposedly chang nothing but issues every since. The car shakes and pulls when you reach 60 mph. Shaking bad when applying the brakes. The tires were supposedly changed one tire had a cut on it never changed. The tire servic monitor light back on. All of these issues were suppose to be fixed. The car was returned to us today and nothing was fixed. The sales man is the only person that will talk to me. Perry katechis will not return my call. We live in CT and can not keep driving back and forth to NY. I will say the only nice experience was they came to pick up the car, but still never fixed it. They are telling me today 8/10/2012 to drive the car back to them I've had the car in my posession about an hour and this car is shaking and pulling to the left. I can't drive over 55 and to stop on brakes is a nightmare. The car feels like it going to fall apart. The service for EastHills Chevrolet stinks. The loaner car is is a piece of crap it has the same issues as the car we purchased. We had it twice in weeks time and the oil change light is still on. I think this place is rnning scams and does not fix cars they just want them off the lot and that is it. Unhappy Customer April L. Gist More