I lease a 2021 Toyota Tundra and damaged the sidewall of one of my tires. This is not the dealership I leased my truck from, but it is 5 minutes away from where the damage happened. I contacted the dealer I leased from and scheduled an appointment later in the week to have it looked at.
The tire was damaged enough that the cords were showing through the sidewall and I didn't feel comfortable driving on it for an extended period of time. This dealership is an official Toyota dealership, and very close to where I was, so I stopped by to have them put on my full-size spare. I was turned away because I didn't have an appointment. While I understand that there are other customers, it would have taken any of their techs 5 minutes to remove the damaged tire and replace it with the spare. They were willing to let me leave the dealership with a dangerously damaged tire, rather than sparing 5 minutes of their time to help a customer in need. I would not recommend this dealership to anyone. I however have had nothing but great experiences at Smart Toyota on the west side.