East Madison Toyota

I greatly appreciated Tashi's thinking of me as one who might be interested in the vehicle that I did purchase. Otherwise, it would have been gone in short order. Tashi is a true professional whose eff might be interested in the vehicle that I did purchase. Otherwise, it would have been gone in short order. Tashi is a true professional whose effective sales technique never has become "pressure." She is very good at her work. The other Lancaster personnel with which I worked were friendly and readily answered my questions. Lancaster Toyota is a tremendous asset to the Community More

Went to look at new vehicles as a dealer sale was being offered and spoke to new car sales person. He was very helpful in showing us only the models we had chosen to look at. After a short time we were dis offered and spoke to new car sales person. He was very helpful in showing us only the models we had chosen to look at. After a short time we were discussing the purchase of a new vehicle. When the reduced price was given to us by the sales person and a very fair trade-in allowance was offered on our present auto and no sales pressure applied, we purchased the new vehicle. The best part was we were able to have the new auto that evening and not have to return at a later date. I would certainly describe this as outstanding service. More

Rudy was great as my salesman when I bought my Toyota Venza in April 2009 and it was ready for pick up in May as promised. Rudy was helpful and courteous during the negotiations and has always been very Venza in April 2009 and it was ready for pick up in May as promised. Rudy was helpful and courteous during the negotiations and has always been very friendly and helpful to me when I am in the Toyota dealership since the initial purchase. I have found the service department to be friendly and prompt on the services required, i.e. oil change, tire rotation and currently I am scheduled for the 30,000 mile check-up, plus I am having my Venza detailed. More

Completely shocked at how well the purchase went at Jon Lancaster Toyota. When I went into to purchase the car, I had a number I wanted to meet, and with minimal back and forth, I was able to achieve that Lancaster Toyota. When I went into to purchase the car, I had a number I wanted to meet, and with minimal back and forth, I was able to achieve that price. The Jon Lancaster dealership had multiple cars that fit what I wanted on the lot and there was never any pressure from the salesman. I will personally recommend working with Davis Schumann to anyone that is in the market for a Toyota (or Scion for that matter) as he did a great job. The finance process was also very easy to handle. John did a great job with the paperwork and I've never actually had a faster car purchase transaction. Great job and experience all around the table. More

I have been coming to Jon Lancaster with my 2 vehicles for quite some time. I always appreciate the attention to detail in getting my service needs met and Kevin is always very helpful in letting us know for quite some time. I always appreciate the attention to detail in getting my service needs met and Kevin is always very helpful in letting us know what needs to be done and only what needs to be done. Very prompt and courteous service is very important to me and I get that at Jon Lancaster. More

Tashi Chomor at Jon Lancaster Toyota & Scion was very helpful from the minute I arrived until I sealed the deal. Her customer service skills are exceptional from explaining the features of the car, answe helpful from the minute I arrived until I sealed the deal. Her customer service skills are exceptional from explaining the features of the car, answering any questions I had, negotiating a price, and as far as following up on my experience with the car since the purchase. She is definitely a pro---very friendly, knowledgeable, negotiable, great personality, and knows what she's talking about!!! I highly recommend others to request her! Overall, Tashi and her co-workers at this dealership were very welcoming and willing to assist me at any point in time. I love my Toyota Corolla S and very happy I bought it from here... I am very impressed with the quality of work Jon Lancaster dealers provide and highly recommend this dealership. You will not be disappointed. More

Kevin and the Prius technician went above and beyond to find out the cause for the "rattle" I've had since I got the car. They could have said - "Lady, learn to live with it - all cars have rattles", but find out the cause for the "rattle" I've had since I got the car. They could have said - "Lady, learn to live with it - all cars have rattles", but they didn't. They searched out and determined the cause and got Toyota to cover the cost, even thou it was beyond the warranty period. There was actually something wrong that needed correction. I am so happy with how Kevin went to bat to get the cause determined and the fix made. He and the technician who worked on my car are just great. More

Due to a medical situation which keeps me from driving a manual transmission, I was forced to sell a year old non-Toyota vehicle. My wife and I have purchased two other Toyota's from Jon Lancaster, specific manual transmission, I was forced to sell a year old non-Toyota vehicle. My wife and I have purchased two other Toyota's from Jon Lancaster, specifically Taschi Chomor, in the past. I called her because I felt she would understand my situation and offer advice on my options. Not only did she offer advice, within two hours, we had what my wife and I believed to be an extremely fair appraisal on our year old vehicle and a ballpark number to start to trade with. We went in that afternoon and signed the papers for our new Corolla by six P.M. The entire process was more of a friendly discussion with family. Absolutely NO hard sell, NO pressure. Of course, I love my new Corolla. Great mileage, great driving experience. I would add that if you can't deal with Taschi, you should consider walking instead of driving! More

experiencing issue w/ FJ Cruiser hood plates, not satisfied whatsoever w/ repair completed new clips were ordered and installed, plates continue to not fit properly and I am extremely dissatisfied w/ satisfied whatsoever w/ repair completed new clips were ordered and installed, plates continue to not fit properly and I am extremely dissatisfied w/ the design of the initial plates, if there is any way possible to return to the dealer to have the issue reviewed and determination made on how to properly repair, that would be awesome. More

Shawn and Clay were both very friendly. I felt they did a good job informing me of my options and finding out what I wanted/needed in order to best meet my needs. I felt more comfortable working with Shawn t good job informing me of my options and finding out what I wanted/needed in order to best meet my needs. I felt more comfortable working with Shawn than other car salesmen/dealers. He seemed honest and made me feel like he valued my business. He also was appropriately casual. I felt like we both got to know each other a bit as he was comfortable talking about general life topics like our jobs and families. More