East Madison Toyota

experiencing issue w/ FJ Cruiser hood plates, not satisfied whatsoever w/ repair completed new clips were ordered and installed, plates continue to not fit properly and I am extremely dissatisfied w/ satisfied whatsoever w/ repair completed new clips were ordered and installed, plates continue to not fit properly and I am extremely dissatisfied w/ the design of the initial plates, if there is any way possible to return to the dealer to have the issue reviewed and determination made on how to properly repair, that would be awesome. More

Shawn and Clay were both very friendly. I felt they did a good job informing me of my options and finding out what I wanted/needed in order to best meet my needs. I felt more comfortable working with Shawn t good job informing me of my options and finding out what I wanted/needed in order to best meet my needs. I felt more comfortable working with Shawn than other car salesmen/dealers. He seemed honest and made me feel like he valued my business. He also was appropriately casual. I felt like we both got to know each other a bit as he was comfortable talking about general life topics like our jobs and families. More

I called because my vehicle had an immediate issue that impaired driving at high speeds (above 50 mph). When I called I explained the urgency to getting this problem fixed and they found a way to get my v impaired driving at high speeds (above 50 mph). When I called I explained the urgency to getting this problem fixed and they found a way to get my vehicle looked at right away (within 30 minutes). When I arrived they were very professional, gave me a fair estimate, and were able to fix the problem within an hour of my arrival. I had been going to a local competitor for many years, but ever since the competitor built a big new fancy facility they seemed to lose their customer service/value in the process. I will now be looking to Jon Lancaster for all my vehicle needs going forward (as well as sharing my experiences at both Toyota dealers) with as many friends as possible. Thanks for being there when I needed you! More

Shawn was great to work with. He answered my emails extremely quick and followed up often. I compared prices from five different dealerships for the same car and Shawn gave me his bottom price the firs extremely quick and followed up often. I compared prices from five different dealerships for the same car and Shawn gave me his bottom price the first time instead of having to go back and forth. He also suggested other options that I hadn't even thought about, which in the end were a great deal. Thanks, Shawn, for your patience and helping me get a good value for my car, a great price on the new car, and the best financing option as well. I definitely will recommend you to my family and friends. More

I searched online for a 2008 Saab 9-3 Aero on AutoTrader across the entire US and found one at Jon Lancaster Toyota having the color and features I wanted at the best price. Working with Scott Schrimpf ove across the entire US and found one at Jon Lancaster Toyota having the color and features I wanted at the best price. Working with Scott Schrimpf over the phone was a very positive experience, he was direct, patient, and very helpful with all my questions. In person, Scott as well the entire operation was a class act. I appreciated their help in getting the best financing and providing all the information I needed to feel good about buying this car. This was a very easy, pain-free, positive car buying experience. More

I did the research necessary to know what I should pay and what to get for our trade. They met our price without a lot of negotiating necessary. This is THE best car buying experience we've ever had and and what to get for our trade. They met our price without a lot of negotiating necessary. This is THE best car buying experience we've ever had and will definitely go back to Lancaster for our next Toyota. More

This was our first service for our new Camry Hybrid. I was able to come in without an appointment. Service was fast, courteous, and thorough. And we love our Camry Hybrid - performed great on a recent tri was able to come in without an appointment. Service was fast, courteous, and thorough. And we love our Camry Hybrid - performed great on a recent trip of over 5000 miles. Mileage was great, ride was comfortable, navigation system was a godsend! Performance of the hybrid was much better than I anticipated. More

We had no intention of driving away in new vehicle yesterday yet, here we are now owners of 2008 Camry. Dennis was extremely patient with us and seemed to enjoy demonstrating and pointing out some of yesterday yet, here we are now owners of 2008 Camry. Dennis was extremely patient with us and seemed to enjoy demonstrating and pointing out some of the differences in the cars and options for us. Equally, when it came time for the paper work, John did an excellent job in explaining all the additional options and information on the forms. Overall, both Dennis and John were professional and made our experience enjoyable. We definitely would recommend them to anyone interested in getting a new vehicle. Thanks again! Carl and Julie TerMaat More

Working with Danton and Mark yesterday (7.22.10) was a pleasant experience for me. We had several email interactions before I came in. I had done research online regarding the quality of cars and fair pri pleasant experience for me. We had several email interactions before I came in. I had done research online regarding the quality of cars and fair pricing. My wife and I were treated kindly and, we believe, received a very fair deal on our new Corolla lease. Both Danton and Mark were friendly and personable, explained every step of the process, asked if I had any questions as we went through each step (my first time leasing), and more than once asked if I needed anything to drink. When the banking portion of the process took a little longer than expected, they apologized. Mark oriented me and my wife to the car, and explained clearly how the maintenance service worked. Both Danton and Mark invited me to call or email at any time I or my wife had a question about the car. I would highly recommend Danton and Mark to anyone I know looking for a new or used car. More

Overall very impressed with our entire experience. Of note Shawn Stittleburg's prompt email correspondence to our litany of emails was impressive. At the dealer he was professional and answered all our q note Shawn Stittleburg's prompt email correspondence to our litany of emails was impressive. At the dealer he was professional and answered all our questions at the dealership as well. Not stuffy or pushy like other sales people can be. Just the facts, plain and simple with honest opinions about things if you asked. Also, really liked how he went through ALL the features of the car after we purchased--every button, dial, lever. Prevented the "what does this button do...get out the owners manual" a couple of days later. Nice touch. More