East Madison Toyota

Abby was an outstanding sales professional. She delivered information that was specific to our needs and easily understandable. Abby was in frequent contact with us and always took care of any questions or c information that was specific to our needs and easily understandable. Abby was in frequent contact with us and always took care of any questions or concerns we had in an expedient manner. She also provided us with timely updates on our delivery date. All in all, we could not have had a better buying experience. In addition, we are very pleased with our new Prius. Thanks for the opportunity to compliment Abby and the Jon Lancaster dealership. Sincerely, Donald F. Tofte More

My experience has been very positive. In the first place, when I visited Jon Lancaster to explore buying a Prius, I was given very clear advise and a test drive. Tashi Chomor was very accomodating and knowle when I visited Jon Lancaster to explore buying a Prius, I was given very clear advise and a test drive. Tashi Chomor was very accomodating and knowledgeable. When I determined the best price I felt I could offer, she took the offer to management and came back with a very acceptable compromise. The maintainance people have been excellent. Help is always available and the work is done quickly and correctly. One example: Last winter we were leaving town on a 2-week driving trip. While loading CD's into the system the CD became stuck and we could not make it load or unload. Jon Lancaster was only a mile out of our way so we stopped in. The service people fixed the problem before I could finish my free coffee. There was no charge. I would certainly go back to Jon Lancaster for my next car. More

We are back to lease our 3rd new Camry. We dealt with Toshi on our 1st lease and were treated so good that we asked for her on both our 2nd and 3rd lease. We found Toshi to be very knowledgeable of Toshi on our 1st lease and were treated so good that we asked for her on both our 2nd and 3rd lease. We found Toshi to be very knowledgeable of the product lines and very easy and professional to deal with. After each new car lease we heard back from her on occasion asking how we liked what we purchased and if there was anything she could help us with in the future. We enjoy Jon Lancaster as it is very clean and the majority of everyone we have dealt with have been friendly and professional. We have had our vehicles back for service on occasion and have never been dissatified with the visit. Keep up the good work! More

Nate sold me my 2009 Toyota Matrix. He was very friendly, knew his stuff, and gave me what I thought was a good price. I never felt pressured to buy and was always treated respectfully. I drove a friendly, knew his stuff, and gave me what I thought was a good price. I never felt pressured to buy and was always treated respectfully. I drove all the way from Milwaukee (which has several Toyota dealers of its own) to come to Jon Lancaster and work with Nate, because of a family recommendation. I did not have near as great of experience in the Milwaukee area when trying to purchase the same car. I would recommend Nate and Jon Lancaster to anyone who is looking for a car. More

Nate stayed in communication with us throughout the Nate stayed in communication with us throughout the process. We were buying a new model with a wait list, and he kept us informed during the wait. Nate stayed in communication with us throughout the process. We were buying a new model with a wait list, and he kept us informed during the wait. He delivered a car well before the promised date. He was friendly, personable, and knowledgeable about the product. We brought the kids when we picked up the car and he treated them with respect. Since it was a model with a waiting list, I did not score the dealer on price. I didn't expect a deal and didn't get one. The rating does NOT reflect my experience with the finance department, only sales. I will not deal with the finance person ever again. I do not recommend financing through the dealership. The interest rate and term of loan were changed on the final papers presented to us to sign. The finance person did not point out that he changed things after we had agreed to them. He spent most of the time distracting us from the contract by trying to sell us various extended warranties. Since these ratings are tied to an individual as well as the dealership, I will stress that the numbers reflect my dealings with Nate. Were I rating the finance person, I would score a 1 for service, 1 for quality, 2 for friendliness, 1 for overall experience, 3 for price - while the terms were worse than we had agreed to, they weren't bad enough to make me walk away from the deal and start over. More

Nate found us the Prius we wanted at the time we wanted it and at the price we wanted to pay. He was friendly to the entire family, spent time with us telling us about the features of our car. We appreci it and at the price we wanted to pay. He was friendly to the entire family, spent time with us telling us about the features of our car. We appreciated the new car candy packet. We appreciated him personally delivering our rubber floor mats, which were delivered after our car. We would have liked to have a list of all things to bring to a new car purchase, because we forgot something and had to make two trips. Post such a list on the web and direct customers to check it right before coming in. In the excitement of a new car purchase, it is easy to forget things. More

Our sales person, Nathan Riesen, was very informative about our new Camry, and continues to help us with any questions we have. When we take our vehicle in for scheduled maintainence, the people at Jon about our new Camry, and continues to help us with any questions we have. When we take our vehicle in for scheduled maintainence, the people at Jon Lancaster are so good to us! Its a pleasure stopping in to see the other sales people, as well. They are all so friendly. We would buy another Toyota from Jon Lancaster. More

I was so pleased with the speedy and quality service Nate provided. The purchasing experience was pleasant and price was reasonable. I had checked some other dealers and we were not happy with the service an provided. The purchasing experience was pleasant and price was reasonable. I had checked some other dealers and we were not happy with the service and price. I also got the color we wanted. I would like to recommend this dealer and Nate to friends. More

Abby was very friendly and very easy to deal with. She may the car buying purchase very simple. We particularly enjoyed being able to get a quote and information online and communicating via e-mail. We d may the car buying purchase very simple. We particularly enjoyed being able to get a quote and information online and communicating via e-mail. We don't have a lot of free time so this worked out particularly well. More

I never write reviews but Mark Adamowski truly deserves one. Customer service was swift and very friendly. Very professional feel throughout - felt like the only customer in the store. Very happy with t one. Customer service was swift and very friendly. Very professional feel throughout - felt like the only customer in the store. Very happy with the price! Just to add...Not only was Mark a pleasure to work with he was a great guy to meet. I felt VERY comfortable throughout the whole process and actually found myself have fun. Mark was very detailed with his answers to all my questions while also being entertaining and funny throughout. Nate was great as well, having answers for ALL my questions. Great employees - please take care of them!!! Thanks More