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East Madison Toyota

Madison, WI

4.8
1,259 Reviews

3501 Lancaster Dr

Madison, WI

53718

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Showing 1,259 reviews

September 19, 2023

Great people to work with and help you out with your business and needs they really want to help you out More

by Mde53555
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy Rivera, Aaron Armstrong, Warren Brener
September 19, 2023

We were very pleased with Robyn and the entire staff ! !! Thank You !! 10 Stars !!!! Thanks! More

by ANTHONY.PANZICA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tashi Chomor, Robyn Warren, TJ Richards
Sep 23, 2023 -

East Madison Toyota responded

Hello. We are so pleased that you had a favorable experience with East Madison Toyota. Thank you for your positive review.

September 11, 2023

Worked with David Scott. He was great! Not a high pressure salesman but really knows cars. Would highly recommend him. More

by fred.groth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Thom
Sep 11, 2023 -

fred.groth responded

Respond publicly to East Madison

Sep 12, 2023 -

East Madison Toyota responded

Hi Fred, thank you for your kind review and recommendation for East Madison Toyota. We are so glad that you had a great experience with our Sales Team during your visit and we congratulate you on your purchase.

September 06, 2023

I fully expected to give this dealership a five star rating. However, the salesperson had told me during the sales process that the RAV4s taken in on trade had the original factory tires replaced befor More

by jms3693
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sal
Sep 08, 2023 -

East Madison Toyota responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your experience with our Sales Department regarding your recently purchased Toyota RAV4. Can you please send your preferred contact method to me? Thank you, Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

September 06, 2023

We were very pleased with Robyn. He wasn't pushing a sales at us , he just informed us about the car and made the sale very pleasurable. I would recommend him . More

by Jmfroh49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn Warren
Sep 06, 2023 -

East Madison Toyota responded

Hello, we are so glad to read that our Sales Team was informative, and made the overall experience enjoyable during your visit. Thank you so much for the great review and 5 stars. Your recommendation is valued, and please do not hesitate to reach out to us for any future needs at East Madison Toyota.

September 02, 2023

Grossly unprofessional behavior. Lack of transparency and gas lighting re: exchanges on purchase. Zero accountability. More

by M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Wineke, Matt Schnell, David Virgell, Sam Jaramillo
Sep 03, 2023 -

East Madison Toyota responded

Hello, Your feedback is important to us here at East Madison Toyota and I would appreciate the opportunity to speak with you to address your concerns. Please email me with your preferred contact information. Thank you, Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

Sep 05, 2023 -

M responded

Please respond to my email to you from 8/25 and confirm my approximately 3k warranty has been canceled as I requested.

September 02, 2023

The vehicle is exactly as described, salesman was knowledgeable and easy to work with, the vehicle is very nice and I am very satisfied. More

by Kyle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Scott
Sep 02, 2023 -

Kyle responded

Thank you.

August 25, 2023

Very pleased with the service I received during my Camry purchase. All of the East Madison staff who worked with me were very helpful. More

by prinster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn Warren, Sida Liu, TJ Richards
Aug 25, 2023 -

East Madison Toyota responded

Hello, thank you so much for taking the time to leave us a great review. We are so happy to read that our Sales Team was very helpful, and provided a great experience on your visit. Congratulations on your Camry! Our team at East Madison Toyota is always happy to help get into your next vehicle, please reach out to us for any future needs.

August 13, 2023

Car had just arrived. Saw listing without pictures. Talk to Russell and he got it through inspection right away so we could take a look at it. Had home in our driveway More

by Kelter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Russell Mayry, TJ Richards
Aug 14, 2023 -

East Madison Toyota responded

Hi Kelter, congratulations! Thank you so much for taking the time to share your wonderful experience with our team and leaving us 5 stars. We are happy to read that our helpful and friendly team was able to get your vehicle in for inspection right away and had it on your driveway within 24 hours. Please feel free to reach out to us at East Madison Toyota, if you need any further assistance with your vehicle.

August 07, 2023

Robyn was helpful and accommodating, and even stayed a little late to see us through the process after we decided to buy that day. Sida was very helpful. Warren and TJ made the purchase process smooth and More

by DeFoer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn Warren, Warren Brener, Sida Liu, TJ Richards
Aug 07, 2023 -

East Madison Toyota responded

Hello, thanks for this glowing review! Helpful and accommodating assistance is always valued here at East Madison Toyota. It is so amazing to know our Sales Team stayed late to help you. Smooth purchasing experiences are our top priority. Come see us again soon!

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