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East Madison Toyota

Madison, WI

4.8
1,315 Reviews

3501 Lancaster Dr

Madison, WI

53718

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Showing 1,315 reviews

January 05, 2024

My fiance and I were interested in a few vehicles we saw on the website. We live about 2 hours from East Madison and would only be able to get to the dealership about an hour before close. We were able to g More

by snerison
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robyn Warren, TJ Richards
Apr 13, 2024 -

East Madison Toyota responded

We appreciate your high praise for our service at East Madison Toyota and are glad to hear that Robyn and TJ made your purchasing process seamless. We look forward to helping you again whenever you're looking for a new vehicle. Safe travels back home!

January 02, 2024

buying a vehicle that was traded off with over 120k miles price with interest 30k and the new one go for somewhere around 30k maybe get the new one but not there. More

by jay38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Russell Mayry
Apr 13, 2024 -

East Madison Toyota responded

Hello, Your feedback is important to us here at East Madison Toyota and I would appreciate the opportunity to speak with you to address your feedback regarding your recent vehicle purchase. Please email me with your preferred contact information. Thank you, Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

December 29, 2023

Sida was great and explained everything to us very well. We felt confident in buying a car from him and the dealership. More

by Abird153
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sida Liu, TJ Richards
Apr 12, 2024 -

East Madison Toyota responded

We're pleased Sida could assist and that you felt confident in your purchase at East Madison Toyota. Thanks for your support.

December 28, 2023

Our sales rep kept us up-to-date from the day we test drove the vehicle type we wanted to purchase up to the date the car arrived. We wanted to add crossbars to the car at the factory, and he handled tha More

by dmhamre
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Samantha in tech training , Mark Sisson, Russell Mayry, Alex Thom
Dec 28, 2023 -

East Madison Toyota responded

We appreciate your kind remarks about our sales team at East Madison Toyota. We are glad they could assist in the purchase of your vehicle and handle the factory additions. We value their patience and diligence assisting you, and we hope you're enjoying all features of your car.

December 28, 2023

It was a pleasure working with Robyn to purchase our used vehicle. Throughout the process Robyn was patient, transparent, and easy to communicate with. We would have no reservations about working with Roby More

by dschm631
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robyn Warren, Alex Thom
Apr 12, 2024 -

East Madison Toyota responded

We're appreciative of your kind words about purchasing your used vehicle at East Madison Toyota. It’s affirming to hear that you found the communication and transparency satisfactory. Your feedback has been noted with great regard.

December 19, 2023

It really was a nice experience throughout the whole purchase process. All the folks were pleasant to work with and I felt we were important to everyone we came in contact with! More

by WERLIVINGRDREAM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robyn Warren, Sida Liu
Apr 12, 2024 -

East Madison Toyota responded

Thank you for sharing your positive experience at East Madison Toyota. It's great to hear that our team treated you well. We value your business and hope to keep meeting your needs in the future.

December 16, 2023

The service was excellent. Tashia is excellent salesperson.I would buy my next car at east madison Toyota . More

by tinajenimmo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tashi Chomor, Warren Brener, TJ Richards, Joe Sergi
Dec 16, 2023 -

East Madison Toyota responded

We appreciate your feedback and kind words about the East Madison Toyota team, specifically Tashia. We hope you're enjoying your new car, and look forward to seeing you back.

December 05, 2023

Everything about my car-buying experience was positive! I was so impressed with the efficiency! More

by rgwcspaniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn Warren, TJ Richards, Chue Lor
Dec 05, 2023 -

East Madison Toyota responded

We appreciate your positive feedback about your recent car buying experience at East Madison Toyota. Glad to know the efficiency impressed you.

December 04, 2023

Shaanan was very helpful. We went through what we were looking for and he found a vehicle in transit that fit our needs. None of the high-pressure sales techniques sometimes More

by tlh
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shaanan Donegon
Dec 04, 2023 -

East Madison Toyota responded

We greatly appreciate your feedback about the sales techniques used and glad to hear that Shaanan was able to find a vehicle suited for you at East Madison Toyota. It's standard procedure to mention our extended warranty and extra services, we're pleased it did not diminish your overall experience.

December 02, 2023

Super great with customer. Answered all questions.. Helped Andwith great trade in.Nice all around communication. More

by A jackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco, Alex Thom
Dec 02, 2023 -

East Madison Toyota responded

We appreciate the positive review and recognition for our communication in your experience at East Madison Toyota. Be well!

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