East Madison Toyota

I purchased my Tundra Hybrid with $0 markup, other dealers in Madison and Milwaukee were charging an exuberant additional Dealer Markup! My truck had a couple dealer installed options, a Film protect dealers in Madison and Milwaukee were charging an exuberant additional Dealer Markup! My truck had a couple dealer installed options, a Film protectant and sealant which I'd do anyway on a $70k truck. I have used service here in the past and it keeps me coming back, great team in all areas! More

Sam jaramillo was great! ! Everything went smoothly and everyone was accommodating!! I would purchase from them again and I live an hour and a half away!! ! Everything went smoothly and everyone was accommodating!! I would purchase from them again and I live an hour and a half away!! More

From beginning to end; the experience was top notch. Everyone was professional and friendly. The communication related to our order was timely. We are really happy. Everyone was professional and friendly. The communication related to our order was timely. We are really happy. More

I utilized the Express Lube today for alignment and oil change on my 2917 Tacoma TRD.I was impressed by the thorough explanation of procedures and pertinent expenses as presented by all staff members.Than change on my 2917 Tacoma TRD.I was impressed by the thorough explanation of procedures and pertinent expenses as presented by all staff members.Thank you helping me preserve my truck. More

Spoke with Stephanie today regarding a question I had about recommended service for my 2022 Venza. She was professional and courteous, but most important for me was that she was knowledgeable. She was about recommended service for my 2022 Venza. She was professional and courteous, but most important for me was that she was knowledgeable. She was a pleasure to speak with--she did a great job! More

Andrea in service was helpful, courteous and attentive in attending to my vehicle today.All service personnel that I encountered as we unraveled the mystery of surprise “low oil pressure light” were genuine attending to my vehicle today.All service personnel that I encountered as we unraveled the mystery of surprise “low oil pressure light” were genuine and efficient.Thanks for “working me in” even though I showed up on an impromptu basis… More

1 star to 4, which is the highest I could give considering there was a problem that took a lot of work to get fixed. Update: management saw this review and reached out to make it right. Sam an considering there was a problem that took a lot of work to get fixed. Update: management saw this review and reached out to make it right. Sam and David listened to my concerns with the paint and made it right. So happy to have found a resolution to this problem. I picked up my brand new vehicle and it looked amazing. One day while washing it I noticed some bubbles in the paint. I found the defect within the first couple of weeks. I took it to Toyota East Madison thinking they would take care of it. They gave me the run around, had a regional tech look at it and the technician said it was due to a car wash, or tree sap. I took it to two different paint places and they told me that there was no way the defect was due to the two suggest reason by the dealer. The service department was barely responsive to any questions I had. I currently have a question out to them and they haven't responded in over 3 weeks. The service department has no concern for other peoples time and does anything but try to make their customers happy. So glad I got the extended warranty (NOT!), which by my experience so far means they will try and get out of doing any work. I also contacted national and my sales person, no one is trying to offer me a solution, just trying their hardest to not take any responsibility. More

Recently purchased an used vehicle here and the entire process was quick and straightforward. Service was great, everyone I spoke with was friendly, and the entire experience was positive, which is refres process was quick and straightforward. Service was great, everyone I spoke with was friendly, and the entire experience was positive, which is refreshing considering the strained state of the industry at this time. More

We recently visited East Madison Toyota, looking for a used car. The salesperson we spoke with was friendly, but did not give complete answers regarding the $299 "Documentary Fee," saying something vague used car. The salesperson we spoke with was friendly, but did not give complete answers regarding the $299 "Documentary Fee," saying something vague about "It's covers their cost of keeping records for 7 years." We filled out East Madison Toyota's online form to make an offer on the car we liked, as well as to calculate our old car's trade in value. When we showed this form to the salesperson, he asked, "What's this?" not recognizing his own dealership's form. The price on the 2018 used "Certified" RAV4 on the lot was $2,845 higher than market price, according to several online tools we used. Plus, this car had what I considered to be worn tires. Our understanding is that Toyota requires new tires to be put on Certified cars (maybe not?). However, the dealer was not willing to give us new tires, nor lower his price. So we left this dealership and visited another one where we purchased a brand new 2021 RAV4 HYBRID for only slightly more than what East Madison Toyota was asking for a three year old gas model. It's the little things that count and build trust. We will not shop here again. More