Back

East Madison Toyota

Madison, WI

4.8
1,260 Reviews

3501 Lancaster Dr

Madison, WI

53718

Directions

By Type

Showing 1,260 reviews

August 10, 2020

Very Satisfied! I arrived at my appointment and immediately the staff stared working on my car (oil/filter change and tires rotation) As always the manager (Joel Le More

by Lui
Recommend Dealer
Yes
Employees Worked With
CJ Moua and Nathan
Aug 10, 2020 -

East Madison Toyota responded

Lui, thank you for the feedback! We are happy to know that you had a good recent service experience with us and to know Joel and our team have always been helpful. We appreciate your loyalty and we are always here to help!

August 08, 2020

Did not like the fact that 3 vehicles that came after I did got into the garage before I got in. Would help if there was only one line for all bays. More

by mwestley
Recommend Dealer
Yes
Employees Worked With
Rodriguez
Aug 08, 2020 -

East Madison Toyota responded

Hello, I am sorry to hear about your frustration with our set up and system for entering the garage. Given the opportunity, I would like to speak with you about your experience. Please email me at dvirgell@penskeautomotive.com. Thank you, Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

August 08, 2020

25000 miles service, in and out in about 1/2 hour and a free car wash. Due to pandemic checking in and out were as could be expected. More

by Anythingman
Recommend Dealer
Yes
Employees Worked With
Andy Poole
Aug 08, 2020 -

East Madison Toyota responded

Thank you for the kind review! We are so glad that you received quick and efficient service at our dealership. We look forward to serving you again at your next visit!

August 08, 2020

Quick and easy. Nice quiet loungeEasy in and easy Quick and easy. Nice quiet lounge Easy in and easy out Beverage selection could be improved Glad to see a new express service doing well More

by Sienna owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Aug 09, 2020 -

East Madison Toyota responded

Thanks for sharing your feedback. It is great to see you had such a positive experience at East Madison Toyota. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 02, 2020

Pretty decent service considering all the stupid guidelines for this flu thing. Loaner car was not very clean... Overall, good service for a dealer recall. More

by Husker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sergi
Aug 03, 2020 -

East Madison Toyota responded

Thank you for taking the time to share your experience with Joe! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

July 31, 2020

Great job during Pandemic ! Was able to wait outside in shaded area wearing my mask . Car was serviced and sanitized in timely manner. Thank you More

by adrienne
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe S
Aug 01, 2020 -

East Madison Toyota responded

Thank you for the great review, Adrienne. We are happy to know that you enjoyed our services and accommodations. We look forward to working with you again.

July 31, 2020

Super help Everyone was pleasant, and considerate. I had pulled into the regulars service area because that’s where I have gone in the past but was informed they More

by MKJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The guy in the oil change shop.
Aug 01, 2020 -

East Madison Toyota responded

Thank you for the great review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again.

July 26, 2020

I have always received fantastic service and during this COVID-19 times your staff has gone above and beyond while maintaining top quality service with very kind and professional staff. Thank You! More

by Tammy M.
Recommend Dealer
Yes
Employees Worked With
Salvador Grajales and Michael Madrid
Jul 27, 2020 -

East Madison Toyota responded

Thank you, Tammy, for the 5-star rating! We are delighted to know that you are always provided with fantastic service. We value you business and kind words and we hope to see you again in the future!

July 25, 2020

They were very helpful. They listened to our wishes. They were able to help with all issues. Gave us the time we needed to decide. More

by retathies
Recommend Dealer
Yes
Employees Worked With
Jeremy Bonn was excellent. , Matt Schnell
Jul 26, 2020 -

East Madison Toyota responded

We are happy to have resolved all issues you had and you felt comfortable with your choice. Thanks for your feedback. We're always here to help if you need anything else. Give us a call!

July 21, 2020

Oil change at Toyota street from dealership was fine; however, I was told by person on the dealer phone that I didn’t need an appointment. Drove 20 miles only to learn I did. Got me in 2 days later. Feel More

by Lu
Recommend Dealer
Yes
Employees Worked With
Manager oil change place
Jul 22, 2020 -

East Madison Toyota responded

Lu, I am sorry to hear about any inconvenience any miscommunication regarding your oil change appointment may have caused. Given the opportunity, I would like to speak with you about your experience. Please email me at dvirgell@penskeautomotive.com. Thank you, ​ Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

...
29
...