Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
East Madison Toyota
Madison, WI
1,308 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,308 reviews
August 18, 2025
Excellent service and support. It was a great experience with the salesperson who helped us, Mr. Marco Cruz. I highly recommend them 100%. It was a great experience with the salesperson who helped us, Mr. Marco Cruz. I highly recommend them 100%. More
by Katiuskadequinonez
Employees Worked With
Marco Cruz, Alex Thom
August 18, 2025
David was great to work with. The purchase was smooth with no pushy sales pitch. I would recommend David to anyone looking for a vehicle. The purchase was smooth with no pushy sales pitch. I would recommend David to anyone looking for a vehicle. More
by Acoldchili
Employees Worked With
David Scott, TJ Richards
August 17, 2025
I had a fantastic experience buying my new Corolla. Robyn, TJ, and Kekulah were all extremely helpful, knowledgeable, and kind during the entire process. They made it as stress-free as possible. Robyn, TJ, and Kekulah were all extremely helpful, knowledgeable, and kind during the entire process. They made it as stress-free as possible. More
by Trista
Employees Worked With
Kekulah, Robyn Warren, TJ Richards
August 15, 2025
The experience purchasing our tundra iforce max with Patrick was excellent! It’s a beautiful truck and a very smooth transaction. Highly recommend!! Patrick was excellent! It’s a beautiful truck and a very smooth transaction. Highly recommend!! More
by mrennebo
Employees Worked With
Patrick Fucsik, Zac Ezzell, TJ Richards
August 15, 2025
Loyalty Shouldn’t Require Brinkmanship I have purchased about five vehicles from East Madison Toyota over the years, and my family has purchased several more. I’ve always chosen this dealership b purchased about five vehicles from East Madison Toyota over the years, and my family has purchased several more. I’ve always chosen this dealership because of past positive experiences — until now. Two days ago, I came in to purchase another vehicle and, as a loyal customer, asked for a $500–$1,000 courtesy discount. Instead of a constructive conversation, the sales manager compared it to negotiating the price of a carton of eggs at the grocery store — which I found dismissive and unprofessional. What made it worse was that, moments later, he said he would have given me $500 off a car I bought last month if I had “talked” to him first — directly contradicting his earlier statement that they “don’t negotiate prices.” It was only after I was clearly upset and ready to take my business elsewhere that he suddenly offered $311 off and an additional year of maintenance service. While I appreciate getting something, this felt like brinkmanship — holding out until the customer is at the breaking point before making an offer. That’s not how loyalty should be treated. Customers who return year after year should be valued from the start, not only when they’re about to walk out the door. More
by cherdthao
Employees Worked With
Tashi Chomor, Warren Brener
July 26, 2025
I had a great experience working with Robyn! She helped me take the leap into a beautiful minivan for this chapter of my family’s life and made me feel comfortable and taken care of throughout t She helped me take the leap into a beautiful minivan for this chapter of my family’s life and made me feel comfortable and taken care of throughout the process. More
by julie.tymorek
Employees Worked With
Matt Schnell, Robyn Warren
July 26, 2025
Excellent service provided by Robyn Warren. Buying process was smooth, seamless. Positive experience with staff, will recommend to friends & colleagues. Buying process was smooth, seamless. Positive experience with staff, will recommend to friends & colleagues. More
by kathleen.cantu333
Employees Worked With
Robyn Warren, Sida Liu, TJ Richards
