Back

East Madison Toyota

Madison, WI

4.8
1,273 Reviews

3501 Lancaster Dr

Madison, WI

53718

Directions

By Type

Showing 1,273 reviews

July 26, 2020

I have always received fantastic service and during this COVID-19 times your staff has gone above and beyond while maintaining top quality service with very kind and professional staff. Thank You! More

by Tammy M.
Recommend Dealer
Yes
Employees Worked With
Salvador Grajales and Michael Madrid
Jul 27, 2020 -

East Madison Toyota responded

Thank you, Tammy, for the 5-star rating! We are delighted to know that you are always provided with fantastic service. We value you business and kind words and we hope to see you again in the future!

July 25, 2020

They were very helpful. They listened to our wishes. They were able to help with all issues. Gave us the time we needed to decide. More

by retathies
Recommend Dealer
Yes
Employees Worked With
Jeremy Bonn was excellent. , Matt Schnell
Jul 26, 2020 -

East Madison Toyota responded

We are happy to have resolved all issues you had and you felt comfortable with your choice. Thanks for your feedback. We're always here to help if you need anything else. Give us a call!

July 21, 2020

Oil change at Toyota street from dealership was fine; however, I was told by person on the dealer phone that I didn’t need an appointment. Drove 20 miles only to learn I did. Got me in 2 days later. Feel More

by Lu
Recommend Dealer
Yes
Employees Worked With
Manager oil change place
Jul 22, 2020 -

East Madison Toyota responded

Lu, I am sorry to hear about any inconvenience any miscommunication regarding your oil change appointment may have caused. Given the opportunity, I would like to speak with you about your experience. Please email me at dvirgell@penskeautomotive.com. Thank you, ​ Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

July 11, 2020

Top notch dealership with a great sales team that was not pushy and did not try to up sell me. The Toyota product sold itself. More

by Csbcmayo50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaman Donegon
Jul 12, 2020 -

East Madison Toyota responded

Thank you for the kind review! Please let us know if we can be of any further assistance.

July 10, 2020

Went for oil and filter change and tore rotation. They did everything in 15 min, I was surprised!! Great service!!! This is my favorite dealer More

by Javier.e.delossantos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All service guys are the best
Jul 11, 2020 -

East Madison Toyota responded

Thank you for the excellent review. We are happy to know that you enjoyed your service experience. Let us know if there is anything else we can help you with. We look forward to working with you again.

July 10, 2020

I appreciate how staff “ squeezed me in” when I happened to have 3 patients in Sun Prairie that day, I am a busy nurse working 6 days/week and never know a day in advance where my travels will take me- so I More

by ohrtmanrachel
Recommend Dealer
Yes
Employees Worked With
Service Dept, Tyler Hanson, David Virgell
Jul 11, 2020 -

East Madison Toyota responded

Thank you for the amazing review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again.

July 09, 2020

Recall notice work The service from all personnel was excellent. They were polite, courteous and thorough. The service work they perform was in the time they predicted More

by merlinkotajarvi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Perales
Jul 09, 2020 -

East Madison Toyota responded

Hello, thank you so much for taking the time to leave our Service Department team feedback. We love learning our customers left with their expectations exceeded! Please let us know how we can help you again in the future.

July 08, 2020

The staff in the garage were very friendly, fast, efficient, and conscious of their surroundings. They explained what they were going to do prior to working on the vehicle in a way I could easily u More

by tunes4u2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaanan Donegon , John Wineke
Jul 08, 2020 -

East Madison Toyota responded

Hello there, we are pleased to know our Service Department team took the time to provide you and your vehicle with reliable care. Thank you for highlighting your experience, and we hope you'll consider us again in the future!

July 04, 2020

Amazing Job! East Madison Toyota is doing an excellent job of servicing vehicles during the pandemic!! We had an oil change and tires rotated. We never had to le More

by pastorjew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Simonson
Jul 05, 2020 -

East Madison Toyota responded

Due to Covid 19 changes to our business, we've had to adapt. We are appreciative of your review, and it seems our efforts are paying off! We plan to continue following those procedures. We are super happy to know of your satisfaction with the services provided. If there is anything else we can do to help, please do not hesitate to reach out.

June 27, 2020

Service rep was very courteous and explained what was wrong with the check engine light. He gave me options for fixing and what the cost would be. More

by kaymm3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Perales
Jun 28, 2020 -

East Madison Toyota responded

Kay, thank you for taking the time to leave us a great service review! It was a pleasure to work with you. We hope to work with you again in the future!

...
31
...