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East Madison Toyota

Madison, WI

4.8
1,259 Reviews

3501 Lancaster Dr

Madison, WI

53718

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Showing 1,259 reviews

June 20, 2020

Customer service continues to be top notch at East Madison Toyota. The excellent communication, congeniality and professionalism is greatly appreciated. The bonus of the free car wash is great! Bes More

by Blk & Wht Rav
Recommend Dealer
Yes
Employees Worked With
Workers in bay two @ service center.
Jun 21, 2020 -

East Madison Toyota responded

Thank you so much for sharing your thoughts about the services provided. We're really happy to know that our team members have provided you with an outstanding experience. Please feel free to reach out if we can assist again with anything else.

June 20, 2020

I took my car in for a tire rotation and also emailed ahead about an alarm randomly going off in my car. All I got was the tire rotation and they said I’d need to come back for the other issue of the ala More

by karlsetc
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jun 21, 2020 -

East Madison Toyota responded

Hello, I am sorry to hear about any issues you are experiencing with the alarm function in your vehicle. Given the opportunity, I would like to speak with you about your experience. Please email me at dvirgell@penskeautomotive.com. Thank you, ​ Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

June 19, 2020

Friendly service. Excellent online communication. I’m very Happy with My purchase. Ads posted online are accurate descriptions of the vehicle. Couldn’t have asked for a better dealership. I highly recom More

by Tue Thao
Recommend Dealer
Yes
Employees Worked With
Alex Lozano
Jun 20, 2020 -

East Madison Toyota responded

Thank you for the great review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again.

June 14, 2020

Kristy Mueller was great in my selection of my 2019 Toyota 4Runner. She was helpful from beginning to end. I’m very pleased with East Madison Toyota. More

by 4Runner offroad
Recommend Dealer
Yes
Employees Worked With
Kristy Mueller
Jun 15, 2020 -

East Madison Toyota responded

Thank you for the excellent review! Congratulations on your new 2019 Toyota 4Runner!

June 14, 2020

Top notch people. Will do business here all the time. Explained options very well. Everyone was very friendly. Very thorough on everything. I will highly recommend East Town Toyota. More

by Fdalt1980
Recommend Dealer
Yes
Employees Worked With
Andrea Bagley, Tashi Chomor, David Virgell
Jun 15, 2020 -

East Madison Toyota responded

Thank you for taking the time to share your top-notch experience with Tashi, David, and Andrea! We hope you continue to love your new ride! Please do not hesitate to reach out to us when we can work with you down the road!

June 11, 2020

I felt very confident that my Scion was tested and fixed by experts. Andrea was easy to talk to and assured me the work would be completed as soon as possible. More

by BD customer
Recommend Dealer
Yes
Employees Worked With
Andrea
Jun 12, 2020 -

East Madison Toyota responded

We are so glad to know that you felt this way. Thank you for the kind review, we truly appreciate it!

June 08, 2020

scheduled oil change They were great.. I had cleaned my credit card and chip did not work but they got it thru manually great job guys AND they were very fast servic More

by diane.helt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
i do not remember their names but they all did great
Jun 08, 2020 -

East Madison Toyota responded

Diane, Thanks for taking the time to share your great feedback for us and your recent oil change. We are thrilled to know that everything went well. Please do not hesitate to reach out if we can help again with anything else. Our team is happy to help!

June 08, 2020

No response from Service Department about warrent repairs I've contacted service four times and spoke with the service manager about warranty repairs (2015 Rav4). I never get a call back despite repeated call More

by bo_bee1
Customer Service
Recommend Dealer
No
Employees Worked With
The service manager, Tru, has not called me back.
Jun 09, 2020 -

East Madison Toyota responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your warranty repairs. Please send me an email at dvirgell@penskeautomotive.com with your preferred contact information to discuss this further. Thank you, Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

June 07, 2020

Our salesman (JJ) was very responsive and still low key. The paperwork side went smoothly. I would recommend this dealership to a friend and would buy from them again. More

by CR
Recommend Dealer
Yes
Employees Worked With
JJ Flannery (5 Stars)
Jun 08, 2020 -

East Madison Toyota responded

Hi CR, thank you so much for the kind words with JJ! It was great working with you. We hope you have an amazing day! Congratulations on your new vehicle!

June 03, 2020

Efficient, clean and easy to make an appointment. Oil change and new filter only took about 20 minutes. Free exterior car wash on premises. Great experience More

by eapadrnos
Recommend Dealer
Yes
Employees Worked With
Matt Schnell
Jun 04, 2020 -

East Madison Toyota responded

Hi there, thank you for the great feedback! It was a pleasure working with you. We welcome you back anytime you need help!

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