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East Madison Toyota

Madison, WI

4.8
1,260 Reviews

3501 Lancaster Dr

Madison, WI

53718

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Showing 1,260 reviews

June 03, 2020

Efficient, clean and easy to make an appointment. Oil change and new filter only took about 20 minutes. Free exterior car wash on premises. Great experience More

by eapadrnos
Recommend Dealer
Yes
Employees Worked With
Matt Schnell
Jun 04, 2020 -

East Madison Toyota responded

Hi there, thank you for the great feedback! It was a pleasure working with you. We welcome you back anytime you need help!

May 27, 2020

I have been a customer (sales, service, and parts) of this dealership for years and have always been extremely satisfied. Courteous, knowledgeable staff; fair prices; clean, comfortable environment. More

by EMT customer
Recommend Dealer
Yes
Employees Worked With
I don’t know.
May 28, 2020 -

East Madison Toyota responded

Thank you for the five-star review! We are so glad that you've been with us for years and have always received excellent service. Please let us know if there is anything else that we can do for you!

May 23, 2020

The oil change was really efficient and reasonably priced. Despite living on the west side, I will drive to the east side as I love getting work done at Eastside Toyota More

by Mary
Recommend Dealer
Yes
Employees Worked With
Joel Leistiko, and gang at express service.
May 24, 2020 -

East Madison Toyota responded

Thank you for the great review, Mary. We are happy to know that you were satisfied with our services. We look forward to working with you again.

May 23, 2020

I was very impressed with service I received from dealer especially since I didn’t have an appointment just prior to a Holiday weekend! Joe fit me in and had my problem taken care of in a very timely manne More

by Dollykwarren
Recommend Dealer
Yes
Employees Worked With
Joe Sergl
May 24, 2020 -

East Madison Toyota responded

Thank you for the five-star review! We are so glad that Joe could take care of you quickly and efficiently. Please don't hesitate to reach out to us if there is anything else that we can do for you.

May 20, 2020

I really like appointment service, so fast this way. Thank you Toyota men. I really liked how you all worked together.. See you in six months. More

by Anabel95
Recommend Dealer
Yes
Employees Worked With
Doug Morrill, Nathan Riesen, Marvin Acker
May 21, 2020 -

East Madison Toyota responded

Thank you for the great review. We are happy to know that you enjoyed our services. We look forward to working with you again at your next appointment.

May 18, 2020

I had my SUV brrak down and it wasnt a Toyots.Joel from service was very helpful.I am the market for nre and Toyato is on list More

by L.rikli
Recommend Dealer
Yes
Employees Worked With
Joel in service
May 19, 2020 -

East Madison Toyota responded

We are happy to have helped. Thank you for your thoughts about working with Joel. Please feel free to reach out if we can be of assistance with anything else.

May 16, 2020

Everything was done to my satisfaction, as always.They explain anything that might need to be replaced now or in the future. Very professional Great job done. More

by Pete.inwi2016
Recommend Dealer
Yes
Employees Worked With
Joel Liestiko.
May 17, 2020 -

East Madison Toyota responded

It is wonderful to know that our team members have provided you with such a great level of care and it was to your satisfaction. We look forward to any future business. Please take care!

April 12, 2020

Bought a 2013 Rav4 and got a great deal, but I was surprised when they didn't even attempt to beat a price by Smart Toyota on a 2020 Rav4 hybrid. More

by Hiyman
Recommend Dealer
No
Employees Worked With
Jason Schultz, , John Wineke
Apr 12, 2020 -

East Madison Toyota responded

Hello, I am sorry to hear about any pricing you felt did not meet your expectations. Given the opportunity, I would like to speak with you about your experience. Please email me at dvirgell@penskeautomotive.com. Thank you, ​ Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

April 08, 2020

My partner bought a Toyota FJ Cruiser New in 2014. One of the dogs ran off with the little vinyl sleeve that slips over the.shifter handle to protect it. We want a replacement sleeve. Toyota says oh, you ha More

by jeanniemarie
Recommend Dealer
No
Employees Worked With
John Wineke, Maria Willert, Sean Weaver
Apr 09, 2020 -

East Madison Toyota responded

Jeanniemarie, I am sorry to hear about your disappointment with any customer service that has left you with a negative impression. Given the opportunity, I would like to speak with you about your experience. Please email me at dvirgell@penskeautomotive.com. Thank you, Dave Virgell Customer Service Manager East Madison Toyota 608-240-7972 dvirgell@penskeautomotive.com

Apr 11, 2020 -

jeanniemarie responded

I was wrong. The piece was found and put in place. I can’t figure out how to delete it or I would.

February 07, 2020

New vehicle purchase experience was exceptional The process of purchasing our new Sienna was actually pleasant! We previously leased two vehicles from East Madison Toyota with great satisfaction by More

by rmroberts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex & Jim, Tashi Chomor
Feb 08, 2020 -

East Madison Toyota responded

Thank you for allowing us to assist you with the purchase of your Sienna. Congratulations. Tashi will enjoy your feedback. Have a great day and visit again soon.

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